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題名:服務知覺價值多構面量表之實證研究
書刊名:企業管理學報
作者:張淑青
作者(外文):Chang, Su-ching
出版日期:2004
卷期:63
頁次:頁95-119
主題關鍵詞:知覺價值顧客滿意服務知覺價值多構面量表Perceived valueCustomer satisfactionMulti-dimensional scale of perceived value on a service-“Serv-perval”
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(10) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:10
  • 共同引用共同引用:16
  • 點閱點閱:255
期刊論文
1.Sweeney, J. C.、Soutar, G. N.、Johnson, L. W.(1998)。Consumer perceived value: Development of a multiple item scale。American Marketing Association Conference Proceedings,9(1),138-143。  new window
2.Butz, Howard E. Jr.、Goodstein, Leonard D.(1996)。Measuring customer value: Gaining the strategic advantage。Organizational Dynamics,24(3),63-77。  new window
3.Ekinci, Yuksel(2002)。A Review of Theoretical Debates on the Measurement of Service Quality: Implications for Hospitality Research。Journal of Hospitality & Tourism Research,26(3),199-216。  new window
4.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Customer orientation: Effects on customer service perceptions and outcome behaviors。Journal of Service Research,3(3),241-251。  new window
5.Anderson, James C.、Jain, Dipak C.、Chintagunta, Pradeep K.(1993)。Customer Value Assessment in Business Market: A State- of- Practice Study。Journal of Business to Business Marketing,1(1),3-30。  new window
6.Caruana, Albert、Money, Arthur H.、Berthon, Pierre R.(2000)。Service quality and satisfaction: the moderating role of value。European Journal of Marketing,34(11/12),1338-1353。  new window
7.Higgins, Kevin T.(1998)。The Value of Customer Value Analysis。Marketing Research: A Magazine of Management & Applications,10,38-44。  new window
8.Huber, Frank、Herrmann, Andreas、Morgan, Robert E.(2001)。Gaining competitive advantage through customer value oriented management。The Journal of Consumer Marketing,18(1),41-53。  new window
9.Sinha, Indrajit、DeSarbo, Wayne S.(1998)。An Integrated Approach Toward the Spatial Modeling of Perceived Customer Value。Journal of Marketing Research,35(2),236-249。  new window
10.Thompson, Harvey(1998)。Marketing Strategies: What do Your Customers Really Want?。Journal of Business Strategy,19(4),16-21。  new window
11.Iacobucci, Dawn、Grayson, Kent、Ostrom, Amy(1994)。Customer Satisfaction Fables。Sloan Management Review,35(4),93-96。  new window
12.Ko, De Ruyter、Wetzels, Martin、Lemmink, Jos、Mattsson, Jan(1997)。The Dynamics of the Service Delivery Process: A Value-Based Approach。International Journal of Research in Marketing,14(3),231-243。  new window
13.Oh, Haemoon(2000)。Diners' perceptions of quality, value and satisfaction: A practical viewpoint。The Cornell Hotel and Restaurant Administration Quarterly,41(3),58-66。  new window
14.Petrick, James F.(2002)。Development of Multi-Dimensional Scale for Measuring the Perceived Value of a Service。Journal of Leisure Research,34(2),119-134。  new window
15.Grewal, Dhruv、Monroe, Kent B.、Krishnan, R.(1998)。The Effects of Price-Comparison Advertising on Buyers' Percepticms of Acquisition Value, Transaction Value, and Behavioral Intentions。Journal of Marketing,62(2),46-59。  new window
16.Day, Ellen(2002)。The Role of Value in Consumer Satisfaction。Journal of Consumer Satisfaction, Dissatisfaction and complaining Behavior,15(1),22-32。  new window
17.Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research,3(3),232-240。  new window
18.Anderson, Rolph E.(1973)。Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance。Journal of Marketing Research,10(1),38-44。  new window
19.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
20.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
21.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
22.Parasuraman, Ananthanarayanan(1997)。Reflections on gaining competitive advantage through customer value。Journal of the Academy of Marketing Science,25(2),154-161。  new window
23.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
24.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
25.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
26.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
27.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
28.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
29.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
30.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
31.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
32.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
學位論文
1.張淑青(2000)。價格知覺對顧客滿意影響之研究--以觀光旅遊為例(博士論文)。國立臺北大學,新北市。new window  延伸查詢new window
圖書
1.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York:The Free Press。  new window
2.陳正昌、程炳林(1998)。SPSS、SAS、BMDP統計軟體在多變量統計上的應用。臺北市:五南圖書出版股份有限公司。  延伸查詢new window
3.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
4.Woodruff, Robert B.、Gardial, Sarah Fisher(1996)。Know your Customer: New Approaches to Understanding Customer Value and Satisfaction。Blackwell Publications。  new window
 
 
 
 
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