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題名:銷售人員對CRM系統之接受程度與其績效關係之研究:科技接受模型實證分析
書刊名:電子商務研究
作者:侯嘉政 引用關係桑儷倩涂宏任 引用關係
作者(外文):Hou, Jia-jengSang, Li-chengTu, Hung-jen
出版日期:2008
卷期:6:4
頁次:頁487-507
主題關鍵詞:顧客關係管理科技接受模型銷售人員績效資訊科技Customer relationship managementTechnology acceptance modelPerformance of salespersonInformation technology
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:96
  • 點閱點閱:153
期刊論文
1.Blyler, Maureen、Coff, R. W.(2003)。Dynamic Capabilities, Social Capital, and Rent Appropriation: Ties That Split Pies。Strategic Management Journal,24(7),677-686。  new window
2.Grover, V.、Goslar, M. D.(1993)。The Initiation, Adoptions, and Implementation of Telecommunications Technologies in U. S.。Journal of Management Information Systems,10(1),141-163。  new window
3.Igbaria, M.、Guimaraes, T.(1995)。Testing the Determinants of Micro-computer Usage Via a Structural Equation Model。Journal of MIS Research,11(4),87-114。  new window
4.Lichtemberg, F.(1995)。The Output Contributions of Computer Equipment and Personnel: A Firm Level Analysis。Economics of Innovation and New Technology,3(4),42-59。  new window
5.Oxtoby, Barrie、McGuiness, Tony、Morgan, Robert E.(2002)。Developing Organizational Change Capability。European Management Journal,20(3),310-320。  new window
6.Al-Mashari, Majed、Zairi, Mohamed(2000)。The effective application of SAP R/3: a proposed model of best practice。Journal of logistics and information management,13(3),156。  new window
7.Igbaria, Magid、Pavri, Francis N.、Huff, Sid L.(1989)。Microcomputer Applications: An Empirical Look at Usage。Information & Management,16(4),187-196。  new window
8.Mendelson, Haim(2000)。Organizational Architecture and Success in the Information Technology Industry。Management Science,46(4),513-529。  new window
9.Mooney, J. G.、Gurbaxani, V.、Kraemer, K. L.(1996)。A Process Oriented Framework for Assessing the Business Value of Information Technology。The DATA BASE for Advances In Information System,27(2),68-81。  new window
10.Pan, S.、Pan, G. M.、Hsieh, H.(2006)。A dual-level analysis of the capability development process: A case study of TT&T。Journal of the American Society for Information Science and Technology,57(13),1814-1829。  new window
11.Torkzadeh, G.、Doll, W. J.(1999)。The development of a tool for measuring the perceived impact of information technology on work。Omega,27(3),327-339。  new window
12.Sohi, R. S.(1996)。The effects of environmental dynamism and heterogeneity on salespeoule's role perceptions, performance and job satisfaction。European Journal of Marketing,30(7),49-67。  new window
13.Victor, P.、Franckeiss, A.(2002)。The five dimensions of change: An integrated approach to strategic organizational change management。Strategic Change,11(1),35-42。  new window
14.Jeyaraj, A.、Rottman, J.、Lacity, M.(2006)。A Review of the Predictors, Linkages, and Biases in IT Innovation Adoption Research。Journal of Information Technology,21(1),1-23。  new window
15.吳亞馨、朱素玥、方文昌(20080100)。網路購物信任與科技接受模式之實證研究。資訊管理學報,15(1),123-152。new window  延伸查詢new window
16.Astley, W. G.、Van de Ven, Andrew H.(1983)。Central Perspectives and Debates in Organizational Theory。Administrative Science Quarterly,28,245-273。  new window
17.Barua, A.、Kriebel, C. H.、Mukhopadhyay, T.(1995)。Information Technologies and Business Value: An Analytical and Empirical Investigation。Information Systems Research,6(1),3-23。  new window
18.Campbell, Alexandra J.(2003)。Creating Customer Knowledge Competence: Managing Customer Relationship Management Programs strategically。Industrial Marketing Management,32(5),375-383。  new window
19.Hitt, Lorin M.、Brynjolfsson, Erik(1996)。Productivity, business profitability, and consumer surplus: Three different measures of information technology value。Management Information Systems Quarterly,20(2),121-142。  new window
20.Zahaty, D.、Griffin, A.(2004)。Customer Learning Processes, Strategy Selection, and Performance in B2B Service Firms。Decision Sciences,35(2),169-203。  new window
21.Ethiraj, Sendil K.、Kale, Prashant、Krishhan, M. S.、Singh, Jitendra V.(2005)。Where do Capabilities Come from and How do they Matter? A Study in the Software Industry。Strategic Management Journal,26(1),25-45。  new window
22.Leonard-Barton, Dorothy(1992)。Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development。Strategic Management Journal,13(S1),111-125。  new window
23.Avlonitis, George J.、Panagopoulos, Nikolaos G.(2005)。Antecedents and Consequences of CRM Technology Acceptance in the Sales Force。Industrial Marketing Management,34(4),355-368。  new window
24.Henderson, Rebaeea M.、Cockburn, Iain(1994)。Measuring Competence? Exploring Firm Effects in Pharmaceutical Research。Strategic Management Journal,15(S1),63-84。  new window
25.Pitt, Leyland F.、Watson, Richard T.、Kavan, C. Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly,19(2),173-187。  new window
26.Straub, D.、Limayem, M.、Karahanna-Evaristo, E.(1995)。Measuring system usage: implications for IS theory testing。Management Science,41(8),1328-1342。  new window
27.洪新原、梁定澎、張嘉銘(20051000)。科技接受模式之彙總研究。資訊管理學報,12(4),211-234。new window  延伸查詢new window
28.Venkatesh, Viswanath、Davis, Fred D.(2000)。A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies。Management Science,46(2),186-204。  new window
29.King, William R.、He, Jun(2006)。A Meta-analysis of the Technology Acceptance Model。Information & Management,43(6),740-755。  new window
30.Adams, Dennis A.、Nelson, R. Ryan、Todd, Peter A.(1992)。Perceived usefulness, ease of use, and usage of information technology: A replication。MIS Quarterly,16(2),227-247。  new window
31.Doll, William J.、Torkzadeh, Gholamreza(1988)。The Measurement of End-User Computing Satisfaction。MIS Quarterly,12(2),259-274。  new window
32.Bharadwaj, A. S.(2000)。A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation。MIS Quarterly,24(1),169-196。  new window
33.Hu, Paul J.、Chau, Patrick Y. K.、Sheng, Olivia R. Liu、Tam, Kar Yan(1999)。Examining the Technology Acceptance Model Using Physician Acceptance of Telemedicine Technology。Journal of Management Information Systems,16(2),91-112。  new window
34.Teece, David J.、Pisano, Gary、Shuen, Amy(1997)。Dynamic Capabilities and Strategic Management。Strategic Management Journal,18(7),509-533。  new window
35.Rai, Arun、Lang, Sandra S.、Welker, Robert B.(2002)。Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis。Information Systems Research,13(1),50-69。  new window
36.DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research,3(1),60-95。  new window
37.Goodhue, Dale L.、Thompson, Ronald L.(1995)。Task-Technology Fit and Individual Performance。MIS Quarterly,19(2),213-236。  new window
38.Szajna, Bernadette(1996)。Empirical evaluation of the revised technology acceptance model。Management Science,42(1),85-92。  new window
39.Amit, Raphael、Schoemaker, Paul J. H.(19930101)。Strategic Assets and Organizational Rent。Strategic Management Journal,14(1),33-46。  new window
40.朱斌妤、黃仟文、翁少白(20080300)。以科技接受模式探討即時交通資訊系統之使用意願。電子商務學報,10(1),173-200。new window  延伸查詢new window
41.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems,19(4),9-30。  new window
42.Lucas, Henry C. Jr.、Spitler, V. K.(1999)。Technology Use and Performance: A Field Study of Broker Workstations。Decision Sciences,30(2),291-311。  new window
43.張宏榮、侯嘉政(20070300)。以動態能力觀點探討組織變革--SP高科技公司為例。產業論壇,9(1),15-29。new window  延伸查詢new window
44.Agarwal, Ritu、Prasad, Jayesh(1997)。The Role of Innovation Characteristics and Perceived Voluntariness in the Acceptance of Information Technologies。Decision Sciences,28(3),557-582。  new window
45.Moore, Gary C.、Benbasat, Izak(1991)。Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation。Information Systems Research,2(3),192-222。  new window
46.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。  new window
47.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly,13(3),319-340。  new window
48.Lin, W. T.、Shao, B. B. M.(2006)。The Business Value of Information Technology and Inputs Substitution: The Productivity Paradox Revisited。Decision Support Systems,42(2),493-507。  new window
49.Dutta, S.、Narasimhan, O.、Rajiv, S.(2005)。Conceptualization and Measuring Capability: Methodology and Empirical Application。Strategic Management Journal,26(3),277-285。  new window
會議論文
1.Beath, C. M.、Goodhue, D. L.、Ross, J. R.(1994)。Partnering for Business Value: The Shared Management of the IS Infrastructure。The Fifteenth International Conference of Information Systems。Vancouver, British Columbia。459-460。  new window
學位論文
1.楊家瑞(2004)。市場導向、學習導向與資訊科技支援對企業績效之影響--從動態能力觀點探討(碩士論文)。國立中央大學。  延伸查詢new window
2.談應衡(2005)。以電子商務能力與資訊科技的基礎建設評估企業績效(碩士論文)。國立臺北大學。  延伸查詢new window
圖書
1.Luecke, R.(2003)。Managing Change and Transition。Boston, MA:Harvard Business School Press。  new window
2.Kotter, John P.(1996)。Leading change。Harvard Business School Press。  new window
3.Watzlawick, P.、Weakland, J. H.、Fisch, R.(1974)。Change: principles of problem formation and problem resolution。W. W. Norton & Company。  new window
4.Lewin, Kurt、Cartwright, Dorwin(1951)。Field theory in social science: Selected theoretical papers。Harper & Row。  new window
圖書論文
1.Schillewaert, N.、Ahearne, M. J.、Moenaert, R. K.、Frambach, R. T.(2000)。The Acceptance of Information Technology in The Sales Force。Institute for the Study of Business Markets。The Pennsylvania State University。  new window
2.Markus, M. L.、Soh, C.(1993)。Banking on Information Technology: Converting IT Spending into Firm Performance。Strategic Information Technology Management: Perspectives on Organizational Growth and Competitive Advantage。Harrisburg, PA:Idea Group Publishing。  new window
 
 
 
 
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