:::

詳目顯示

回上一頁
題名:影響小學教師使用學校網站之因素及使用者的社會臨場感之角色
作者:周昌柏
作者(外文):Chang-po Chou
校院名稱:國立臺南大學
系所名稱:教育經營與管理研究所博士班
指導教授:丁學勤
學位類別:博士
出版日期:2013
主題關鍵詞:資訊呈現入口網站社會規範性影響社會資訊性影響社會臨場感上網意圖Information Presenting Web portalSurfing Website IntentionSocial Normative InfluenceSocial Informational InfluenceSocial Presence
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:65
由於網際網路的發達與資源搜尋網站的快速增加,教師可運用的教學資源搜尋管道日益多元,學校網站在此競爭激烈的環境中,如何吸引教師透過學校網站來搜尋具有豐富性與正確性的教學資訊來教育學生,為學校網站經營的重要議題。本研究以Yang、Cai、Zhou與Zhou (2005)的資訊呈現入口網站服務品質構面為基礎,外加會影響國小教師上網意圖的可能原因,例如,學校同仁的社會規範性影響、社會資訊性影響及學校網站網頁介面的社會臨場感。根據社會臨場感理論,探討社會臨場感對資訊內容有用性、資訊內容足夠性、系統易用性、系統接近性、系統互動性、社會規範性影響及社會資訊性影響與上網意圖關係之間的干擾效果,以了解使用者的社會臨場感所扮演的角色。據此提供學校在規劃學校網站時,設計出會吸引教師上網的網站服務品質之參考。
本研究採問卷調查法,研究對象為臺灣地區公立國小教師,發出720份問卷,有效問卷為605份,有效問卷回收率為84.03%。在衡量模式的檢測上,應用結構方程模式(SEM)驗證本研究的衡量模式與實際資料的契合度,再以層級干擾迴歸分析(HMRA)探討社會臨場感對會影響國小教師上網意圖可能原因的干擾情形。
研究結果獲得下列主要發現。學校同仁的社會規範性影響、社會資訊性影響對教師的上網意圖有正向的影響;學校網站的資訊內容有用性、資訊內容足夠性、系統易用性、系統接近性、系統互動性對教師的上網意圖有正向的影響。學校網站網頁介面的社會臨場感干擾變項對學校同仁的社會規範性影響與上網意圖之間的正向關係有弱化的效果。最後,提出實務意涵與未來研究建議。
With the advancement of web system and fast growth of web search, the school teachers have become more accessible to multiple education resources websites. Under such a competitive environment, the schools have become increasingly focused on improving the accuracy and abundance of the educational web resources in order to encourage the usage of these resources. This research was based on the information system operation model that was published under Yang、Cai、Zhou and Zhou (2005) along with the factors that improved Surfing Website Intention of the primary school teachers. The Social Normative Influence, Social Informational Influence and the format of school websites were examples of factors that may influence. The discovery how Information System Content Usefulness, Information System Sufficiency, Ease of Usage, Approachability of Information System, Interactivity of Information system, Social Normative Influence, Social Informational Influence and Surfing Website Intention influenced one another was based on the theory of Social Presence. This helps in understanding the influences by Social Presence. These factors help in designing top quality websites that are user-friendly to the school teachers.
This research was conducted based on a survey of primary school teachers in Taiwan. 605 out of 720 survey forms were replied with valid answers for the report, 84.03% of the surveys were replied. The sampling experiment was based on the Structural Equation (SEM) in testing the relevance between the measure model and the actual information. The discovery of how Social Presence would influence the Surfing Website Intention of primary school teachers was then conducted through the Hierarchical Moderator Regression Analysis(HMRA).
The findings of this research were as follow. The Social Normative Influence of school staffs and the Social Informational Influence had positive influence towards Surfing Website Intention of the school teachers. The Usefulness of Content, Adequacy of Information, System Usability, System Accessibility, System Interaction strengthened the Surfing Website Intention. The Social Presence of school websites influenced the Social Normative Influence negatively. In conclusion, this research has proposed the material definition and recommendation of future research.
一、中文部份:
方世榮、黃瓊瑤、石渼華(2007)。探討信任之前置因素與結果-以醫藥產業為實證。交大管理學報,27,1-32。new window
王如哲(2002)。知識經濟與教育。臺北:五南。new window
王怡舜、廖奕雯(2004)。運用模式比較法探討影響消費者行動銀行使用意願之因素。資訊管理展望,6(2),43-62。
王俊程、江明錦(2009)。促進拍賣社群成員持續互動之整合模式:結合滿意度與社會構面因素。電子商務學報,11(1),119-142。new window
王 凱、劉又禎(2011)。影響社交網站的持續使用意願之因素-由關係觀點之社會臨場感探討。發表於國立彰化師範大學管理學院主辦「2011全球管理新環境─綠能環保 國際學術研討會論文集」,彰化縣。
皮世明、李依珊(2009)。消費者進行線上合購行為之整合性模型研究。發表於中華民國資訊管理學會及世新大學資訊管理系主辦「第二十屆國際資訊管理學術研討會」,臺北市。
李小梅、黃世儒(2010)。部落格行銷中的信任形成因素。電子商務學報,12(2),201-220。new window
李正文、廖若筠(2006)。消費者線上投保意圖關鍵因素之研究。行銷評論,3(1),633-664。new window
李春長(2008)。資訊揭露、信任、搜尋成本對委託房屋仲介業售屋意願之實證研究-以高雄市為例。住宅學報,17(1),71-104。new window
宋鎮照(2000)。團體動力學。臺北:五南。
余伯泉、李茂興(譯)(2003)。E. Aronson, T. Wilson, & R. Akert著。社會心理學(Social Psychology)。臺北:弘智。
吳有龍、楊倍箕、謝松豪、李京圃(2008)。探討網站可用性對使用者接受度之影響。發表於私立義守大學主辦「TANET 2008第14屆臺灣網際網路研討會」,高雄縣。
吳明隆(2005)。SPSS 與統計應用分析。臺北:五南。
吳明隆(2006)。結構方程模式:SIMPLIS的的應用。臺北:五南。
吳明德、陳世娟、謝孟君(2005)。國小教師網際網路教學資源尋求及使用行為之研究。教育資料與圖書館學,42(4),481-498。new window
吳英璋(2003)。社會教育於二十一世紀教育中應有的角色。國家政策季刊,2(3),125-148。
吳亞馨、朱素玥、方文昌(2008)。網路購物信任與科技接受模式之實證研究。資訊管理學報,15(1),123-152。new window
吳政峰(2011)。探討口碑訊息豐富性對消費者口碑回應之影響-以社會臨場感觀點探討。發表於台灣電子商務協會主辦「2011 TOPCO崇越論文大賞」,臺北市。
吳鐵雄(2001)。台灣地區中小學網路應用環境調查報告。中等教育,52(1),4-15。new window
邱皓政(2006)。量化研究與統計分析:SPSS5中文視窗版資料分析範例解析。臺北:五南。
林東清(2002)。資訊管理-e化企業的核心競爭能力。臺北:智勝文化。
林東清(2008)。資訊管理-e化企業的核心競爭能力。臺北:智勝文化。
林鈺真、陳光毅(2010)。網站社會臨場感與媒介豐富度對線上消費者行為影響之研究----以拍賣網站為例。發表於私立世新大學公共關係暨廣告學系主辦「2010海峽兩岸公關廣告創新發展學術研討會」,臺北市。
周宇貞(2007)。購物網站介面對消費者知覺之影響。行政院國家科學委員會專題研究計畫成果報告(NSC 96-2416-H-156-001-)。新北市:真理大學工業管理學系。
洪新原、梁定澎、張嘉銘(2005)。科技接受模式之彙整研究。資訊管理學報,12(4), 211-234。new window
柯建華(2010)。虛擬代言人可信度對廣告效果之影響—以契合度與企業可信度為調節變數,國立台北科技大學商業自動化與管理研究所碩士論文,未出版,臺北市。
徐式寬(2002)。教師將資訊融入教學方式的探討(2/2)。行政院國家科學委員會專題研究計畫成果報告(NSC92-2511-S-002-016)。臺北市:國立臺灣大學教育學程中心。
徐式寬、林珮貞(2003)。反省與回顧台灣政府近年來在電腦融入教學上的投資與努力。教學媒體與科技,66,60-71。new window
耿慶瑞、丁慧瑩、廖紀瑄(2012)。網路購物目標情境與人際虛擬經驗對社會臨場感與信任度的影響。商略學報,4(1),1-26。new window
耿慶瑞、丁慧瑩、鄭璧嫻(2012)。虛擬角色代言人對網路廣告的影響─擬社會互動與產品涉入的調節效果。資訊管理學報,19(2),439-473。new window
凌儀玲、蔡毓萱、廖運偉、洪肇谷、林宛瑩、賴靜瑩(2005)。個人特性與群體特性對消費者從眾強度之影響。行政院國家科學委員會專題研究計畫成果報告(NSC93-2416-H-415-003-)。嘉義市:國立嘉義大學行銷與流通管理研究所。
陳正昌、程炳林、陳新豐、劉子鍵(2005)。多變量統計分析。臺北:五南。
陳良進、陳俊碩、周承葦(2008)。休閒農場網頁建置品質與消費者消費意願之研究。修平人文社會學報,10,49-74。new window
陳燕玲(2007)。電腦中介傳播下的社會臨場感與信任關係。發表於國立政治大學數位文化行動室主辦「2007第四屆數位創世紀學術與實務研討會」,臺北市。
張世其、潘立芸、鄭心琳(2010)。消費者對低價電腦使用行為意圖之研究。臺灣銀行季刊,61(2),234-249。new window
張書勳、錢玉芬、林于新(2009)。以科技接受模式探討消費者使用購物網站之行為意圖。發表於政治大學2009數位創世紀學術實務國際研討會,臺北市。
張震元、林冠吟(2008)。影響使用者參與虛擬社群因素之研究。2011年6月19日,取自:http://ir.lib.au.edu.tw/dspace/handle/987654321/62/
教育部(2008)。2008-2011教育部中小學資訊教育白皮書。2012年7月1日,取自:http://www.edu.tw/files/site_content/B0010/97-100year.pdf
教育部(2009)。國民中小學教師資訊科技素養自評系統實施計畫成果摘要。2012年7月2日,取自:http://tict.moe.edu.tw/files/V2220090729.pdf
國民教育社群網(2012)。國民教育九年一貫課程配合工作計畫。2012年7月1日,取自:http://teach.eje.edu.tw/9CC/context/05-1.html
許芳銘、陳志炫(2001)。政府機構網路資訊系統之服務品質評估模式。資訊管理展望,3(1),27-37。
許通安、皮世明、張起華(2000)。溝通媒體使用偏好之研究:整合資訊豐富與社會影響理論觀點。行政院國家科學委員會專題研究計畫成果報告(NSC89-2416-H-008-017)。桃園縣:國立中央大學資訊管理學系。
郭生玉(1995)。心理與教育研究法。臺北:精華。
郭玟杏(2006)。國民中小學資訊教育政策之分析。教育與發展,23(4),137-144。
傅振瑞、林英佐、王珮馨(2009)。從提升服務品質之角度探討社會臨場感與信任程度對消費者再購意願之影響。發表於南台科技大學資訊傳播系主辦「2009第十五屆資訊管理暨實務研討會」,臺南市。
彭國芳、柯怡婷、謝翠娟(2011)。線上傢俱業品牌權益之研究-社會臨場感與網路正面口碑之效應。資訊管理研究,11,23-42。
黃芳銘(2006)。結構方程模式:理論與應用。臺北:五南。
黃德賢(2008)。學校網路行銷之研究—以臺北縣國民小學網站設計為例。發表於國立臺南大學教育經營與管理學系主辦「第八屆教育經營與管理學術研討會」,臺南市。
溫玲玉、孟筱倩(2009)。金融海嘯衝擊對消費者行為之影響-「宅經濟」熱潮。發表於元培科技大學主辦「2009年海峽兩岸創新與永續經營學術研討會」,新竹市。
葉惠蓉(2011)。服務品質與轉換成本對網路購物忠誠度之影響,以涉入程度為調節變項。朝陽科技大學工程與管理學系碩士論文,未出版,臺中市。
董芳武、鄧怡莘(2006)。人機互動中之社會線索—語音與互動形式對兒童參與數位學習的影響。設計學報,11(4),81-98。new window
董芳武、鄧怡莘(2007)。邁向社會化的設計-探討語音和表情符號對兒童參與數位學習的影響。設計學報,12(4),43-57。new window
詹員慈、林惠秋、凃美伶(2010)。網站服務品質與網站知名度對購買意願之影響-以購物網站為例。2011年6月8日,取自:http://logmgt.nkmu.edu.tw/teaching/resource/99report/articles/
趙居蓮(譯)(1998)。A. L. Weber著。社會心理學(Social psychology)。臺北:桂冠。
劉健慧(2010)。計劃行為理論應用於大學生繼續選擇原校研究所意圖之研究。國立臺南大學教育經營與管理研究所博士論文,未出版,臺南市。new window
盧惠芬(2010)。結合從眾行為探討影響網路團購購買意願因素。發表於台灣電子商務協會主辦「2010 TOPCO崇越論文大賞」,臺北市。
鄭華清、謝昆璋(2007)。跨文化因素影響從眾性探討衝動性購買行為之研究---以大中華消費者為例。發表於國立成功大學管理學院主辦「第十屆兩岸中華文化與經營管理學術研討會」,臺南市。
蔡佳靜、吳奇玲(2011)。以配適假說探討代言人與贊助事件一致性之廣告效果—企業贊助公益活動為例,商略學報,3(1),53-65。new window
薄喬萍(2008)。D.B.A.在績效評估之綜合運用,台北:五南出版。
顏永森(2008)。進行網路自助服務的使用者滿意度之實證研究。資訊管理學報,15(4),151-174。new window
羅勇夫、曾斐金、李村林(2009)。學校網站服務品質衡量與滿意度之研究。資訊電子期刊,3(2),19-29。
羅綸新(2011)。中小學學校網站之發展。載於吳清基、吳清山、溫明麗等(主編),我國百年教育回顧與展望(頁309-322)。新北市:國家教育研究院。new window
顧宜錚、梁定澎(2006)。影響網路商店推薦商品購買意願之因素。發表於義守大學主辦「第十七屆國際資訊管理學術研討會」,高雄縣。new window
欒斌、詹博仁(2010)。影響企業部落格瀏覽者行為意向因素之探討。行銷評論,7(4),471-495。new window
二、英文部份:
Aberg, J., & Shahmehri, N. (2001). An empirical study of human web assistants: Implications for user support in web information systems. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Seattle, Washington.
Ahmad, S. (2002). Service failures and customer defection: A closer look at online shopping experiences. Managing Service Quality, 12 (1), 19-29.
Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting Interactions. Newbury Park, CA: Sage Publications.
Ajzen, I. (1985). From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckman (Eds.) Action control: From cognition to behavior (11–39).Heidelberg: Springer.
Ajzen, I. (1988). Attitudes, personality and behavior. Chicago: Dorsey Press.
Ajzen, I., & Driver, B. L. (1991). Prediction of leisure participation from behavioural, normative, and control beliefs: An application of the theory of planned behaviour. Leisure Sciences, 13, 185-204.
Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Prentice-Hall, Englewood Cliffs, NJ.
Aladwania, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality. Information & Management, 39(6), 467-476.
Anderson, C. (1996). Computer as audience. In E. Forrest & R. Mizerski (Eds.), Interactive marketing:The future present(113-134). Lincolnwood, IL: NTC business Books.
Anderson, E. W., Fornell, C., & Lehman, D. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58, 53-66.
Anderson, J. C., & Gerbing, D.W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
Arndt, J. (1967). Role of product-related conversation in the diffusion of a new product. Journal of Marketing Research, 4(3), 291-295.
Asch, S. E. (1951). Effects of group pressure upon the modification and distortion of judgment. In H. Guetzkow, (Ed.), Groups, leadership and men, Pittsburgh, PA: Carnegie Press.
Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253-268.
Baddeley, M. (2010). Herding, social influence and economic decision-making: socio-psychological and neuroscientific analyses. Philosophical Transactions of the Royal Society B, 365 (1538), 281–290.
Baddeley, M., & Parkinson S.(2012). Group decision-making: An economic analysis of social influence and individual difference in experimental juries. The Journal of Socio-Economics, 41, 558-573.
Bagozzi, R. P. & Baumgartner, H.(1994). Structural equation models in marketing research : Basic principles. In P. B., Richard(Ed.). Principles of Marketing Research(386-422). Oxford : Basic Blackwell.
Baker, M. J., & Churchill, G. A. (1977). The impact of physically attractive models on advertising evaluations, Journal of Marketing Research,14(4),528-555.
Baron, R. A., & Byrne, D. (1997). Social psychology, Englewood Cliffs, N. J. : Prentice-Hall.
Bearden, W. O., Rose, R. L., & Teel, J. E. (1994). Correlates of conformity in the consumption of illicit drugs and alcohol. Journal of Business Research, 30(1), 25-31.
Belcher, M., Place, E., & Conole, G. (2000). Quality assurance in subject gateways: Creating high quality portals on the internet. Quality Assurance in Education, 8 (1), 38-47.
Bell, H., & Tang, N. K. H. (1998). The effectiveness of commercial internet web sites: A user’s perspective. Internet Research: Electronic Networking Applications & Policy, 8 (3), 219-228.
Bentler, P. M. (1982). Confirmatory factor analysis via noniterative estimation: A fast inexpensive method. Journal of Marketing Research, 19(4), 417-424.
Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88(3), 588-606.
Berry, L. L., & Parasuraman, A. (1991). Marketing services: Competing through quality. The Free Press, New York, NY.
Bharati, P., & Chaudhury, A. (2004). An empirical investigation of decision-making satisfaction in web-based decision support systems. Decision Support Systems, 37(2), 187-197.
Bhattacharya, D., Gulla, U., & Gupta, M. P. (2011). Validation of E-Commerce Portal Service Quality Scale in E-Government Portal. Asia-Pacific Business Review ,7(2), 13-24.
Biocca, F., & Delaney, B.(1995). Immersive Virtual Reality Technology, in Biocca, F. and Levy, M. R. (Eds.), Communication in the Age of Virtual Reality, Hillsdale, NJ: Lawrence Erlbaum and Associates, 57-124.
Biocca, F., Harms, C., & Burgoon, J. K. (2003). Toward a more robust theory andmeasure of social presence: Review and suggested criteria. Presence:Teleoperators and Virtual Environments, 12(5), 456-480.
Bitner, M. J. (1990). Evaluating service encounters: The effect of physical surrounding and employee responses. Journal of Marketing, 54 (2), 66-82.
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.
Bitner, M. J., Brown, S. W., & Meuter, M. L. (2000). Technology infusion in service encounters. Journal of the Academy of Marketing Science, 28 (1), 138-149.
Blau, P. M. (1964). Exchange and power in social life. New York: John Wiley & Sons.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Academy of Marking Science, 16 (1), 76-94.
Bollen, K. A. (1989). Structural equations with latent variables. New York: John Wiley and Sons.
Bonabeau, E. (2004). The perils of the imitation age. Harvard Business Review, 82(6), 45-54.
Brandt, D. S. (2002). Evaluating information on the internet. Retrieved July 10, 2012, from http://thorplus.lib.purdue.edu/~techman/evaluate.htm
Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer Research, 14(3), 350-362.
Burnkant, R. E., & Cousieneau, A. (1975). Informational and normative social influence in buyer behavior. Journal of Consumer Research. Gainesville, 2(3), 206-215.
Carman, J. M. (1990). Consumer perceptions of service quality: An assessment of SERVQUAL dimensions. Journal of Retailing, 66(1), 33-53.
Card, S. K., Moran, T. P., & Newell, A. (1983). The psychology of human-computer interaction. Hillsdale, N.J.
Callcott, M. F., & Phillips, B. J. (1996). Observations: Elves make good cookies, Journal of Advertising Research, 36(5), 73-79.
Chang, C. C., Chen, C. Y., & Chiang, Y. H. (2011). How to establish a scale that best fits your agenda: The guidelines to build a web service quality scale. International Journal of Electronic Business Management, 9(4), 346-354.
Chang, H. H., & Chen, S. W.(2009). Consumer perception of interface quality, security, and loyalty in electronic commerce. Information & Management, 46(7), 411-417.
Chatzisarantis, N. L., Hagger, M. S., & Smith, B. (2007). Influences of perceived autonomy support on physical activity within the theory of planned behavior. European Journal of Social Psychology, 37(5), 934-954.
Chatzisarantis, N. L., Hagger, M. S., Wang, C. K., & Thogersen-Ntoumanis, C. (2009). The effects of social identity and perceived autonomy support on health behaviour within the theory of planned behaviour. Current Psychology, 28(1), 55-68.
Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2002). Enticing online consumers: An extended technology acceptance perspective. Information & Management, 39(8), 705-719.
Cheung, C. M. K., Chiu, P. Y., & Lee, M. K. O. (2011). Online social networks: Why do students use facebook? Computers in Human Behavior, 27, 1337-1343.
Chin, A. J., Wafa, S. A., Wafa, S. K., & Ooi, A-Y. (2009). The effect of internet trust and social influence towards willingness to purchase online in Labuan, Malaysia. International Business Research, 2(2),72-81.
Cho, N., & Park, S. (2001). Development of electronic commerce user-consumer satisfaction index (ECUSI) for internet shopping. Industrial Management & Data Systems, 101 (8), 400-405.
Christopher, J. A., & Mark, C. (2001). Efficacy of the theory of planned behaviour: A meta-analytic review. British Journal of Social Psychology, 40(4), 471–499.
Conger, S. (1992). An exploration of information technology for inter-unit coordination. in U.E. Gattiker(Ed.), Studies in Technological Innovation and Human Resources: Technology Mediated Communication,(63-115). Hawthorne, NY: de Gruyter.
Cox, B. (2002). Customer service still a struggle. Retrieved May 10, 2011, from http://dc.internet.com/news/article.php/947951.
Cox, F., & Dale, B. (2001). Service quality and e-commerce: An exploratory analysis. Managing Service Quality, 11(2), 121-131.
Cristobal, E., Flavia′n, C., & Guinalı′u, M. (2007). Perceived e-service quality (PeSQ)- Measurement validation and effects on consumer satisfaction and web site loyalty. Managing Service Quality, 17(3), 317-340.
Cronbach, L. J. (1987). Statistical tests for moderator variables: Flaws in analyses recently proposed. Psychological Bulletin, 102(3), 414-417.
Cronin, J. J. Jr., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.
Cui, N., Wang, T., & Xu, S. (2010). The influence of Social Presence on consumers'' perceptions of the interactivity of web sites. Journal of Interactive Advertising, 11(1), 36-49.
Cyr, D., Bonanni, C., Bowes, J., & Ilsever, J. (2005). Beyond trust: Website design preferences across cultures. Journal of Global Information Management, 13(14), 24-52.
Cyr, D., Hassanein, K., Head, M., & Ivanov, A. (2007). The role of social presence in establishing loyalty in e-service environments. Interacting with Computers, 19 (1), 43-56.
Dennis, A. R., & Kinney, S. T. (1998). Testing media richness theory in the new media:The effects of cues, feedback, and task equivocality. Information Systems Research, 9(3), 256-274.
Davis, F. D. (1986). A Technology Acceptance Model for empirically testing new end-user information system: Theory and results. Doctoral dissertation, Sloan School of Management, Massachusetts Institute of Technology.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, & user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R.(1989). User Acceptance of Computer Technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
DeLamater, J. D., & Myers, D. J. (2011). Social Psychology (7th Edition). Belmont, CA: Wadsworth.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research,3 (1), 60-95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
Deutsch, M., & Gerard, H. B. (1955). A study of normative and informational social influences upon individual judgment. Journal of Abnormal Social Psychology, 51, 629-636.
Dick, A. S., & Basu, K. (1994). Customer Loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113.
Dietz, J.(2011). Brand avatar: Translating virtual world branding into real world sSuccess, Journal of Product & Brand Management, 20(2), 166-167.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS Quarterly ,12 (2), 259-274.
Doll, W. J., Xia, W., & Torkzadeh, G. (1994). A confirmatory factor analysis of the end-user computing satisfaction instrument. MIS Quarterly, 18 (4), 443-461.
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(April), 35-51.
Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of Management Review, 23(3), 601-620.
Donthu, N. (2001). Does your web site measure up? Marketing Management, 10 (4), 29.
Dotz, W., & Morton, J.(1996). What a Character! Twentieth-century American Advertising Icons, San Francisco: Chronicle Books.
Ducoffe, R. H. (1996). Advertising value and advertising on the web. Journal of Advertising Research, 36 (5), 21-35.
Evans, A. (2005). The problem of analyzing multiplicative composites: Interactions evisited. American Psychologist, 46(1), 6-15.
Fang, X., & Holsapple, C. W. (2000). Web site design for knowledge acquisition: Issues, progress, and needs. Quarterly Journal of Electronic Commerce, 1 (3) , 255-271.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. MA: Addison-Wesley.
Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information & Management, 43(1), 1-14.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Forsyth, D. R. (2006). Group dynamics(4th Edition) NY: Wadsworth.
Friedman, H., Termini, S., & Washington, R. (1977). The effectiveness of advertisements utilizing four types of endorsers. Journal of Advertising, 6, 22-24.
Freiden, J. B. (1984). Advertising spokesperson effects: an examination of endorser type and gender on two audiences. Journal of Advertising Research, 24(5), 33-40.
Frochot, I., & Hughes, H. (2001). HISTOQUAL: The development of a historic houses assessment scale. Tourism Management, 21(2), 157-167.
Fukuyama, F. (1995). Trust: Social Virtues and the Creation of Prosperity. NY: Free Press.
Fulk, J., & Boyd, B. (1991). Emerging theories of communication in organizations. Journal of Management, 17(2), 407-446 .
Fulk, J., Steinfeld, C. W., Schmitz, J., & Power, G. J. (1987). A social information processing model of media use in organizations. Communication Research, 14(5), 520-552.
Galanxhi, H. & Nah, F. F. (2007). Deception in cyberspace: A comparison of text-only vs. avatar-supported medium. International Journal of Human-computer Studies, 65(9), 770-783.
Garretson, J. A., & Niedrich, R.W. (2004). Spokes-characters: Creating character trust and positive brand attitudes. Journal of Advertising, 33(2), 25-36.
Garrin, D. A. (1983). Quality on the line. Harvard Business Review, September, 65-73.
Gaudin, S. (2003). Companies failing at online customer service. Retrieved May. 20, 2011, from http://itmanagement.earthweb.com/erp/article.php/1588171.
Gefen, D., & Straub, D. W. (1997). Gender differences in perception and adoption of e-mail: An extension to the technology acceptance model. MIS Quarterly, 21 (4), 389-400.
Gefen, D., & Straub, D. W. (2003). Managing user trust in B2C e-services. E- Service Journal, 2 (2), 7-24.
Gefen, D., & Straub, D. (2004). Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and E -services. Omega, 32(6), 407-424.
Gerbing, D., & Anderson, J. (1988). An update paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research, 25(2), 186-192.
Goto, K., & Cotler, E. ( 2005). Web redesign: Workflow that works. New Riders, Berkeley, CA.
Gounaris, S., & Dimitriadis, S. (2003). Assessing service quality on the web: Evidence from business-to-consumer portal. The Journal of Services Marketing; 17(4/5), 529-547.
Grőnroos, C. (1990). Relationship approach to marketing in service context. Journal of Business Research, 20(1), 3-11.
Gunawardena, C. N., & Zittle, F. J. (1997). Social presence as a predictor of satisfaction within a computer-mediated conferencing environment. American Journal of Distance Education, 11(3), 8-26.
Hair, J. T., Anderson, R. E., Tatham, R. L., & Black, W. C. (1995). Multivariate data analysis with readings( 4 th Ed.). Englewood Cliffs, NJ: Prentice-Hall.
Hartshorne, R., Friedman, A., Algozzine, B., & Isibor, T. (2006). Secondary schools online: Are high school web sites effective? American Secondary Education, 34(2), 50-66.
Hassanein, K., & Head, M. (2007). Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping. International Journal of Human-Computer Studies, 65(8), 689-708.
Hendrickson, A. R., & Collins, M. R. (1996). An assessment of structure and causation of IS usage. The Database for Advances in Information Systems, 27 (2), 61–67.
Hoffman, D. L., Novak, T. P., & Chatterjee, P. (1995). Commercial scenarios for the web: Opportunities and challenges. Journal of Computer Mediated Communication, 1 (3), 23-45.
Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. Journal of Marketing, 60 (3), 50-68.
Holland, J., & Baker, S. M. (2001). Customer participation in creating site brand loyalty. Journal of Interactive Marketing. 15(4), 34-45.
Holzwarth, M., Janiszewski, C., & Neumann, M. M. (2006). The influence of avatars on online consumer shopping behavior. Journal of Marketing, 70(4), 19-36.
Hostler, R. E., Yoon, V. Y., & Guimaraes, T. (2005). Assessing the impact of internet agent on end users’ performance. DecisionSupport Systems,41 (1), 313-325.
Hsu, C. L., & Lu, H. P. (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information & Management, 41(7), 853-868.
Huizingh, Eelko, K. R. E. (2000). The content and design of web sites: An empirical study. Information & Management, 37 (3), 123-134.
Igbaria, M., & Chakrabarti, A. (1990). Computer anxiety and attitudes toward microcomputer use. Behavior & Information Technology, 9 (3), 229-241.
Jahng, J., Hemant K. J., & Ramamurthy, K. (2000). Effective design of electronic commerce environments: A proposed theory of congruence and an illustration. IEEE Transactions on Systems, 30(4), 456-471.
Jahoda, M. (1959). Conformity and independence: A psychological analysis. Human Relations, 12(2), 99-120.
Jarvenpaa, S. L., & Todd, P. A. (1997). Consumer reactions to electronic shopping on the world wide web. International Journal of Electronic Commerce, 1(2), 59-88.
Jeong, M., Oh, H., & Gregoire, M. (2003). Conceptualizing web site quality and its consequences in the lodging industry. International Journal of Hospitality Management, 22(2), 161-175.
Jin, S. A., & Bolebruch, J.(2009). Avatar-based advertising in second life: The role of presence and attractiveness of virtual spokespersons. Journal of Interactive Advertising, 10(1), 51-60.
Karahanna, E., & Straub, D. W. (1999). The psychological origins of perceived usefulness and perceived ease-of-use. Information & Management, 35(4-5), 237-250.
Keeling, K., McGoldrick, P., & Beatty, S. (2010). Avatars as Salespeople: Communication style, trust and intentions. Journal of Business Research, 63(8), 793-800.
Keen, P., & Mackintosh, R. (2001). The freedom economy: Gaining the m-commerce edge in the era of the wireless internet. Osborne/McGraw-Hill Publication, Berkeley, CA.
Kelman, H. C. (1961). Processes of opinion change. Public Opinion Quarterly, 25(1), 57-78.
Kettinger, W. J., & Lee, C. C. (1994). Perceived service quality and user satisfaction with the information services function. Decision Science, 25 (5), 737-766.
Kettinger, W. J., & Lee, C. C. (1997). Pragmatic perspectives on the measurement of information systems service quality. MIS Quarterly, 21 (2), 223-240.
Kim, E. B., & Eom, S. B. (2002). Designing effective cyber store user interface. Industrial Management & Data Systems, 102 (5/6), 241-251.
Kim, J., Kwon, Y., & Cho, D. (2011). Investigating factors that influence social presence and learning outcomes in distance higher education. Computers & Education, 57, 1512-1520.
Koernig, S. K. (2003). E-scapes: The electronic physical environment and service tangibility. Psychology & Marketing, 20 (2), 151-167.
Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13 (2), 205-223.
Kumar, N., & Benbasat, I. (2002). Para-social presence and communication capabilities of a web site. E-Service Journal, 1(3), 5-24.
Kumar, R. L., Smith, M. A., & Bannerjee, S. (2004). User interface features influencing overall ease of use and personalization. Information & Management, 41(3), 289-302.
La, K. V., & Kandampully, J. (2002). Electronic retailing and distribution of services: Cyber intermediaries that serve customers and service providers. Managing Service Quality, 12 (2), 100-116.
Lais, S. (2002). How to stop web shopper flight. Computerworld, (June 17), 44-45.
Lam, T., & Zhang, H. Q. (1999). Service quality of travel agents: The case of travel agents in Hong Kong. Tourism Management, 20(3), 341-349.
Lascu, D. N., & Zinkhan, G. (1999). Consumer conformity: Review and applications for marketing theory and practice. Journal of Marketing Theory &Practice, 7(3), 1-13.
Latane, B.(1981). The Psychology of Social Impact. American Psychologist, 36, 343–356.
Lee, K. (2011). The green purchase behavior of Hong Kong young consumers: The role of peer influence, local environmental involvement, and concrete environmental knowledge. Journal of International Consumer Marketing, 23(1), 21-44.
Lee, K. M., & Nass, C. (2004). The multiple source effect and synthesized speech:17 Doubly disembodied language as a conceptual framework. Human Communication Research, 30(2), 182-207.
Levitt, T. (1972). Production-line approach to service. Harvard Business review, 50(5), 41-52.
Li, D., Browne, G. J., & Wetherbe, J. C.(2006). Why do internet users stick with a specific web site? A relationship perspective. International Journal of Electronic Commerce, 10(4), 105-141.
Li, H., Cheng, K., & Russell, M.G. (1999). The impact of perceived channel utilities, shopping orientations, and demographics on the consumer’s online buying behavior. Journal of Computer Mediated Communication, 5(2), 1-20.
Liang, T. P., & Lai, H. J. (2002). Effect of store design on consumer purchases: An empirical study of on-line bookstores. Information & Management, 39, 431-444.
Liu, C., & Arnett, K. P. (2000). Exploring the factors associated with web site success in the context of electronic commerce. Information & Management, 38(1), 23-33.
Liu, M. T., Huang, Y. Y., & Minghua, F. (2007). Relations among attractiveness of endorsers, match-up, and purchase intention in sport marketing in China. Journal of Consumer Marketing, 24(6), 358-365.
Llosa, S., Chandon, J-L., & Orsingher, C. (1998). An emprical study of SERVQUAL’s dimensionality. Service Industries Journal, 18(2), 16-44.
LoCascio, R. (2000). A web site is not a vending machine. Retrieved May. 11, 2011, from http://www.clickz.com/crm/onl_cust_serv/article.php/825521.
Lohr, L. L. (2000). Designing the instructional interface. Computers in Human Behavior, 16(2), 161-182.
Loiacono, E., Watson, R. T., & Goodhue, D. (2000). WebQualTM: A web site quality instrument. working paper, Worcester Polytechnic Institute.
Loiacono, E., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality, marketing educators’ conference. Marketing Theory & Applications, 13, 432-437.
Lohse, G. L., & Spiller, P. (1998). Electronic shopping.communications of the ACM, 41 (7), 81-87.
Lombard, M., & Ditton, T. (1997). At the heart of it all: The concept of presence. Journal of Computer Mediated Communication, 3(2), Retrieved August. 21, 2012, from http://jcmc.indiana.edu/vol3/issue2/lombard.html
Long, M., & Charles, M. (2004). Exploring the determinants of retail service quality on the internet. The Journal of Services Marketing, 18(1), 78-90.
Lu, M. T., & Yeung, W. L. (1998). A framework for effective commercial web application development. Internet Research, 8(2), 166-173.
Luhmann, N. (1979). Trust and power. New York: John Wiley and Sons.
Lynch, J. G., & Ariely, D. (2000). Wine online: Search costs affect competition on price, quality, and distribution. Marketing Science, 19 (1), 83-103.
Macinnis, H. (1997). Consumer behavior. New York: Houghton Mifflin Company.
Malatesta, G. (2001). Conformity rules in cyberspace. Retrieved August. 21, 2001, from http://www.theaustralian.news.com.au/printpage/0,5942,2651185,00.html.
Mandel, N., & Johnson, E. (1999). Constructing preferences online: Can web pages change what you want? working paper, University of Pennsylvania, Philadelphia, PA.
Marcus, A. (1995). Making multimedia usable: User interface design. New Media, Feb, 98-100.
Marsh, H. W., & Hocevar, D. (1985). Application of confirmatory factor analysis to the study of self -concept : First-and higher-order factor models and their invariance across groups. Psychological Bulletin,97(3), 562-582.
McCracken, G. (1989). Who is the celebrity endorser? Cultural foundation of the endorsement process, Journal of consumer research, 16(3),310-321.
McDonald, R. P., & Marsh , H. W. (1990). Choosing a multivariate model: Noncentrality and goodness-of-fit. Psychological Bulletin, 107(2), 247-255.
McGoldrick, P. J., Keeling, K.A., & Beatty, S. F. (2008). A typology of roles for avatars in online retailing. Journal of Marketing Management, 24(3-4), 433-461.
Menon, S., & Kahn, B. (1997). Cross-category effect of stimulation on the shopping experience: An application to internet shopping. working paper. The Wharton School, University of Pennsylvania, Philadelphia, PA.
Metzger, M. J. (2007). Making sense of credibility on the web: Models for evaluating online information and recommendations for future research. Journal of the American Society for Information Science and Technology, 58 (13), 2078-2091.
Miller, K. L., & Monge, P. R. (1985). Social information and employee anxiety about organizational change. Human Communication Research, 11(3), 365-386.
Misic, M. M., & Johnson, K. L. (1999). Benchmarking: A tool for web site evaluation and improvement. Internet Research: Electronic Networking Applications & Policy,9 (5), 383-392.
Moon, Y. (2000). Intimate exchanges: Using computers to elicit self-disclosure from consumers. Journal of Consumer Research, 26(4), 323-339.
Moon, Y., Morkes, J., Kim, E.Y., & Fogg, B. J. (1997). Computers are social actors: A review of current research. In B. Friedman (Ed.), Human values & the design of computer technology, CSLI Press, Stanford, California.
Moorman, C., Deshpande R., & Zaltman G.(1993). Fctors affecting trust in market relationships. Journal of Marketing, 57(1), 81-101.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Myers, B. L., Kappelman, L. A., & Prybutok, V. R. (1997). A Comprehensive model for assessing the quality and productivity of the Information Systems Function: Toward a theory for information systems assessment. Information Resources Management Journal, 10 (1), 6-25.
Nass, C., & Moon, Y. (2000). Machines and mindlessness: Social responses to computers. Journal of Social Issues, 56(1), 81-103.
Nass, C., Steuer, J., & Tauber, E. (1994). Computers are social actors. Proceedings of the SIGCHI conference on Human factors in computing systems: celebrating interdependence, Boston, Massachusetts.
Negash, S., Ryan, T., & Igbaria, M. (2003). Quality and effectiveness in web-based customer support systems. Information & Management, 40(8), 757-768.
Nielsen, J. (1998). Failure of Corporate Websites. Jakob Nielsen’s Alertbox. Retrieved August. 21, 2012, from http://www.useit.com/a lertbox/981018.html
Newberry, B. (2001). Raising student social presence in online classes. in W. Fowler and J. Hasebrook (Eds.): Proceedings of the Association for the Advancement of Computing in Education (AACE)WebNet 2001 World Conference on the WWW and the Internet, Norfolk, Orlando, Florida.
Obrenovic, Z., & Starcevic, D. (2004). Modeling multimodal human-computer interaction. IEEE Computer Society, 65-72.
Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness and attractiveness. Journal of Advertising, 19(3), 39-52.
Ohanian, R.(1991). The impact of celebrity spokespersons'' perveived image on consumers'' intention to purchase., Journal of Advertising Research, 31(1), 46-54.
Olshavsky, R. W. (1985). Perceived quality in consumer decision making: An integrated theoretical perspective. In Jacoby, J. & Olson, J. (Eds.), Perceived Quality. Lexington, MA: Lexington Books.
O’Reilly, C. A. (1991). Organizational behavior: Where we’ve been, where we’re going. Annual Review of Psychology, 42, 427-458.
Parasuraman, A., Zeithaml V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing, 49 (4), 41-50.
Parasuraman, A., Zeithmal, V. A., & Berry, L. L. (1988). SERVQUL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2000). E-service quality: Definition, dimensions and conceptual model. working Paper, Marketing Science Institute. Cambridge, MA.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
Park, C. H., & Kim, Y. G. (2006). The effect of information satisfaction and relational benefit on consumers'' online shopping site commitments. Journal of Electronic Commerce in Organizations, 4 (1), 70.
Park, C. W., & Lessig, V. P. (1977). Students and housewives: Differences in susceptibility to reference group influences. Journal of Consumer Research, 4, 102-110.
Pastore, M. (2001). Online customer service still has work to do . Retrieved May 16, 2011, from http://cyberatlas.internet.com/markets/retailing/article/06061_577051,00.html.
Patterson, P. G., & Spreng, R. A. (1997). Modeling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management, 8(5), 414-434.
Pentina, I., & Taylor, D. G. (2010). Exploring source effects for online sales outcomes: The role of avatar-buyer similarity, Journal of Customer Behaviour, 9(2), 135-150.
Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality : A measure of information systems effectiveness. MIS Quarterly,19 (2), 173-187.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1997). Measuring information systems service quality : Concerns for a complete canvas. MIS Quarterly, 21 (2), 209-222.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1998). Measuring information systems service quality: Lessons from two longitudinal case studies. MIS Quarterly, 22 (1) , 61-79.
Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependence perspective. Harper & Row publishers.
Pfister, H. R., Wollstadter, S., & Peter, C. (2011). Affective responses to system messages in human–computer-interaction: Effects of modality and message type. Interacting with Computers, 23(4) , 372-383.
Polys, N. F., Bowman, D. A., & North, C. (2011). The role of depth and gestalt cues in information-rich virtual environments. International Journal of Human-Computer Studies, 69 (1-2), 30-51.
Qiu, L., & Benbasat, I. (2005). An Investigation into the effects of text-to-speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce. ACM Transactions on Computer-Human Interaction, 12(4), 329-355.
Reeves, B., & Nass, C. (1996). Media equation: How people treat computer, television, and new media like real people and places. Cambridge University Press, New York.
Rice, R. E., & Case, D. (1983). Electronic message systems in the university: A description of use and utility. Journal of Communications, 33(1), 131-152.
Rice, R. E., & Aydin, C. (1991). Attitudes toward new organizational technology: Network proximity as a mechanism for social information processing. Administrative Science Quarterly, 9(4), 219-244.
Rice, R. E., & Love, G. (1987). Electronic emotion: Socio-emotional content in a computer-mediated communication network. Communication Research, 14(1), 85-108.
Rieh, S. Y. (2004). On the web at home: Information seeking and web searching in the home environment. Journal of the American Society for Information Science & Technology, 55(8), 743-753.
Riegelsberger, J. (2003). Interpersonal cues and consumer trust in e-commerce. ACM Conference on Human Factors in Computing (CHI), Doctoral Consortium, Extended Abstracts.
Riegelsberger, J., Sasse, M. A., & McCarthy, J. D. (2003). Shiny Happy People Building Trust? Photos on E-Commerce Websites and Consumer Trust. Proceedings of the SIGCHI conference on Human factors in computing systems, Ft. Lauderdale, Florida, USA .
Ross, L., Bierbrauer, G., & Hoffman, S. (1976). The role of attribution processes in conformity and dissent- revising the Asch situation. American Psychologist, 31, 148-157.
Rotter, J. B.(1980). Interpersonal trust, trustworthiness and qullibility. American Psychology, 35(1), 1-7.
Ryan, C., & Cliff, A. (1997). Do travel agencies measure up to customer expectation? An empirical investigation of travel agencies’ service quality as measured by SERVQUAL. Journal of Travel & Tourism Marketing, 6(2), 1-31.
Scarpetta, F. (2008). Practices to display social presence: A study in a shared mediated environment. PsychNology Journal, 6(1), 27-59.
Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006). Converting web site visitors into buyers: How web site investment increases consumer trusting beliefs and online purchase intentions. Journal of Marketing, 70(2), 133-148.
Shackel, B. (2009). Usability – context, framework, definition, design and evaluation. Interacting with Computers, 21(5-6), 339-346.
Shemwell, D. J., & Yavas, U. (1999). Measuring service quality in hospitals: Scale development and managerial applications. Journal of Marketing Theory & Practice, 7 (3), 65-75.
Sheppard, B. H., Hartwick, J., & Warshaw, P. R. (1998). The theory of reasoned action: A meta analysis of past research with recommendation for modifications in future research. Journal of Consumer Research, 15(3), 325-343.
Shin, D. H. (2010). The effects of trust, security and privacy in social networking: A security-based approach to understand the pattern of adoption. Interacting with Computers, 22(5) , 428-438.
Shin, N. (2002). Beyond interaction: The relational construct of transactional presence. Open Learning, 17(2), 121-137.
Short, J., Williams, E., & Christie, B. (1976). The social psychology of telecommunications, John Willey and Sons Ltd, London.
Simon, S. J. (2001). The impact of culture and gender on web sites: An empirical study. Data Base for Advances in Information Systems,32(1), 18-37.
Siriaraya, P., & Ang, C. S. (2012). Age differences in the perception of social presence in the use of 3D virtual world for social interaction. Interacting with Computers, 24(4), 280-291.
Solock, J. (1996). The internet: Window to the world or hall of mirrors? Information quality in the networked environment. Retrieved July 16, 2012, from http:// scout.bilkent.edu.tr/toolkit/enduser/archive/1996/euc-9611.html
Steinbrück, U., Schaumburg, H., Duda, S., & Krüger, T. (2002). A picture says more than a thousand words - photographs as trust builders in e-commerce websites. In Proceedings of Conference on Human Factors in Computing Systems CHI 2002, Extended Abstracts , ACM Press, New York.
Straub, D. W. (1994). The effect of culture on IT diffusion: E-mail and fax in Japan and the US. Information Systems Research, 5 (1), 23-47.
Suntornpithug, N., & Khamalah, J. (2010). Machine and person interactivity: The driving forces behind influences on consumers'' willingness to purchase online. Journal of Electronic Commerce Research, 11(4), 299-325.
Sylaiou, S., Mania, K., Karoulis, A., & White, M. (2010). Exploring the relationship between presence and enjoyment in a virtual museum. International Journal of Human-Computer Studies, 68(5), 243-253.
Taylor, S. A. (1997). Assessing regression-based importance weights for quality perceptions and satisfaction judgments in the presence of higher order and/or interaction effects. Journal of Retailing, 73(1), 135-159.
Tezza, R., Bornia, A. C., & de Andrade, D. F. (2011). Measuring web usability using item response theory: Principles, features and opportunities. Interacting with Computers, 23 (2), 167-175.
Thomas, J., & Griffin, R. (1983). The social information processing model of task design: A review of the Literature. Academy of Management Review, 8(4), 672-682.
Torben, H. (2008). Consumer value, the theory of planned behavior and online grocery shopping. International Journal of Consumer Studies, 32, 128-137.
Tondeur, J., van Braak J., & Valcke, M. (2007). Towards a typology of computer use in primary education. Journal of Computer Assisted Learning, 23,197-206.
Tu, C. H. (2001). How Chinese perceive social presence? An examination of interaction in an online learning environment. Educational Media International, 38(1), 45-60.
van Dyke, T. P., Kappelman, L. A., & Prybutok, V. R. (1997). Measuring information systems service quality : Concerns on the use of the SERVQUAL questionnaire. MIS Quarterly, 21(2), 195-208.
van Riel, A. C. R., Liljander, V., & Jurriëns, P. (2001). Exploring consumer evaluations of e-services: A portal site. International Journal of Service Industry Management , 12(4) , 359-377.
van Schaik, P., & Ling, J. (2011). An integrated model of interaction experience for information retrieval in a web-based encyclopaedia. Interacting with Computers, 23(1), 18-32.
Venkatesh, V., & Agarwal, R. (2006). Turning visitors into customers: A usability-centric perspective on purchase behavior in electronic channels. Management Science, 52(3), 367-382.
Venkatesh, V., Morris, V. M., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unfied view. MIS Quarterly, 27(3), 425-478.
Vila, N., & Kuster, I. (2011). Consumer feelings and behaviours towards well designed websites. Information & Management, 48 (4-5), 166-177.
Walker, D., & Dubitsky, T. M. (1994). Why liking matters, Journal of Advertising Research, 34(3), 9-18.
Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction: A relational perspective. Communication Research, 19 (1), 52-90.
Waltz, C. F., Strickland, O. L., & Lenz, E. R. (1991). Measurement in nursing research (2nd ed.). Philadelphia: A. Davis.
Wang, T. C., & Liang, J. L. (2006). Applying Consistent Fuzzy Preference Relations to Measure User Perceived Service Quality of Information Presenting Web Portals. Proceedings of the 10th WSEAS International Conference on APPLIED MATHEMATICS, Dallas, Texas.
Wang, W., & Benbasat, I. (2005). Trust in and adoption of online recommendation agents. Journal of the Association for Information Systems, 6 (3), 72-101.
Wang, Y., Tang, T., & Tang, J. E. (2001). An instrument for measuring customer satisfaction toward web sites that market digital products and services. Journal of Electronic Commerce Research, 2(3), 89-102.
Webster, J., & Trevino, L. K. (1995). Rational and social theories as complementary explanations of communication media choices: Two policy-capturing studies. Academy of Management Journal, 38(6), 1544-1572.
Weinel, M., Bannert, M., Zumbach, J., Hoppe, H. U., & Malzahn, N. (2011). A closer look on Social Presence as a causing factor in computermediated collaboration. Computers in Human Behavior, 27(1), 513-521.
Wilkie, W. L. (1994). Consumer behavior. (3rd ed.) New York: John Wiley and Sons Inc.
Wilson, T. D. (2000). Human information behavior. Informing Science, 3(2), 49-56.
Wolfinbarger, M. F., & Gilly, M. C. (2002). ComQ: Dimensionalizing, measuring and predicting quality of the e-tailing experience. MSI working paper series, No.02-100.
Wyard, P. J., & Churcher, G. E. (2000). All channels open-multimodal human/computer interface. BT Technol Journal, 18(1), 35-38.
Yang, Z., Peterson, R. T., & Huang, L. (2001). Taking the pulse of internet pharmacies: Online consumers speak out on pharmacy services. Marketing Health Services, 21(2), 4-10.
Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Information & Management, 42(4), 575-589.
Yi, Y. (1989). On the evaluation of main effects in multiplicative regression models. Journal of the Market Research Society, 31(1), 133-138.
Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of internet shopping sites (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31-47.
Yoo, Y., & Alavi, M. (2001). Media and group cohesion: Relative influences on social presence, task participation, and group consensus. MIS Quarterly, 25(3), 371-390.
Zalesny, M. D., & Frace, R. V. (1987). A field study of social information processing: Mean Differences & Variance Differences. Human Communication Research, 13(2), 268-290.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2000). E-Service Quality: Definition, Dimensions and Conceptual Model. working paper, Marketing Science Institute, Cambridge, MA.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2001). A conceptual framework for understanding e-service quality:Implications for future research and managerial practice. MSI working paper series, No.00-115, Cambridge, MA, 1-49.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). An empirical examination of the service quality-value-loyalty chain in an electronic channel. working paper, University of North Carolina, Chapel Hill, NC.
Zhang, P., & von Dran, G. M. (2001). User expectations and rankings of quality factors in different web site domains. International Journal of Electronic Commerce, 6(2), 9-33.
Zhang, T., Kaber, D. B., Zhu, B., Swangnetr, M., Mosaly, P., & Hodge, L. (2010). Service robot feature design effects on user perceptions and emotional responses. Intelligent Service Robotics, 3(2), 73-88.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE