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題名:大陸地區來臺觀光團體旅客旅遊消費行為與重遊意願之研究
書刊名:觀光研究學報
作者:陳光華 引用關係容繼業 引用關係陳怡如
作者(外文):Chen, Kaung-hwaYung, Chi-yehChen, I-ju
出版日期:2004
卷期:10:2
頁次:頁95-110
主題關鍵詞:旅遊消費行為停留期間消費金額團費滿意度重遊意願Consumer behaviorDuration of stayTour fareExpenditureSatisfactionRevisiting willingnessSatisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(17) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:17
  • 共同引用共同引用:87
  • 點閱點閱:245
本研究主要目的在探討大陸地區來台觀光團體旅客旅遊消費行為與重遊意願。藉問卷蒐集分析資料,以變異數分析對滿意度進行差異分析,並運用羅吉斯特迴歸分析,建構旅遊消費行為與重遊意願的關係。根據問卷調查及資料分析結果顯示:「對台灣的好奇心」是吸引大陸地區旅客來台觀光的首要原因,而「服務單位提供」則是獲得台灣地區旅遊資訊的主要管道;大陸地區來台觀光旅客對所提供的服務項目滿意度呈現顯著差異,其中對「台灣地區人民的熱情」、「導遊人員的服務態度」、「旅館員工服務態度」及「旅館的設施及旅館的地點」有較高的滿意度,而對「旅遊景點的建築設施」、「餐廳菜餚的口味」、「遊樂設施」及「景點流動攤販的管理」則較不滿意。針對旅遊消費行為對重遊意願的羅吉斯特迴歸分析中顯示,餐飲服務品質構面滿意度愈高,則再度來台的重遊意願愈高,同時也發現團體在台停留期間愈長、旅客個人消費金額愈高及來台旅遊團費愈貴則重遊意願愈低。
The purpose of this research was to investigate the relationship in between consumer behavior and revisiting willingness for group package tourists from China to Taiwan. In this study, by employing one-way ANOVA, the differences among satisfied services perceived by Chinese tourists were explored. In addition, by using logistic regression analysis, the factors affecting their revisiting willingness were soundly found. The result of this study indicated that “ curiosity about Taiwan” was the main reason to visit Taiwan and “working place “ was their major channel to acquire travel information about Taiwan. It also showed that the satisfaction perceived by the China’s tourist was significantly different. In general, the more satisfied service items were “ the hospitality of local residents”、 “ service attitude of local tour guide”、“facilities in hotel” and “hotel location.” On the contrary, for those less satisfied services were” architecture and facilities of scenic spots”、 “taste of dishes offered by restaurant “、 “recreation facilities of scenic spots” and “the management policies of moving vendors on the tourist spots. “ By applying logistic regression analysis, it discovered that the better standard of food and beverage quality provided, the higher intension of China’s tourists’ revisiting willingness showed. However, the longer duration of staying in Taiwan、 the higher expenditure of clients spent and the more expensive tour fare cost would be the factors decreasing the revisiting willingness from China’s tourists to Taiwan.
期刊論文
1.Spreng, R. A.、Olshavsky, R. W.(1992)。A desires-as-standard model of consumer satisfaction: Implications for measuring satisfaction。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,5(4),45-54。  new window
2.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1991)。Understanding Customer Expectations of Service。Sloan Management Review,32(3),39-48。  new window
3.Barsky, Jonathan D.、Labagh, Richard(1992)。A strategy for customer satisfaction。The Cornell Hotel and Restaurant Administration Quarterly,33(5),32-40。  new window
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5.Gitelson, R. J.、Crompton, J. L.(1983)。The Planning Horizons and Sources of Information Used by Pleasure Vacationers。Journal of Travel Research,21(3),2-7。  new window
6.李銘輝(19910300)。遊憩需求與遊客行為特性之探討。戶外遊憩研究,4(1),17-33。new window  延伸查詢new window
7.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research,25(2),204-212。  new window
8.侯錦雄、林宗賢(19960300)。日月潭風景區目標市場定位策略中之旅遊意象度量探討。戶外遊憩研究,9(1),57-77。new window  延伸查詢new window
9.Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research,28(3),784-807。  new window
10.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
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學位論文
1.陳凌娟(2003)。經常性旅遊之國人在台旅遊滿意度相關因素之探討(碩士論文)。國立嘉義大學。  延伸查詢new window
2.林千如(2003)。大陸專業人士在臺購物消費行為之研究(碩士論文)。國立東華大學。  延伸查詢new window
3.林憬(2003)。運用LISREL模式探討遊客滿意度之研究--以花蓮縣為例(碩士論文)。國立東華大學,花蓮市。  延伸查詢new window
4.朱珮瑩(2003)。遊客從事鄉野觀光之動機、期望與滿意度研究--以新竹縣為例(碩士論文)。世新大學。  延伸查詢new window
5.林金燕(2003)。日本來台觀光客旅遊參與型態、觀光形象滿意度與重遊意願關係之研究(碩士論文)。世新大學。  延伸查詢new window
圖書
1.Hawkins. D.、IBest, R. J.、Coney, K. J.(1989)。Consumer Behavior Implications for Marketing Strategy。Plano:Business Publication。  new window
2.黃志文(1993)。行銷管理。臺北市:華泰書局。  延伸查詢new window
3.Kotler, P.、Bowen, J.、Makens, J.(1999)。Marketing for Hospitality and Tourism。Upper Saddle River, N.J:Prentice-Hall。  new window
4.Assael, Henry(1987)。Consumer Behavior and Marketing Action。Boston, Massachusetts:PWS-KENT Publishing Company。  new window
其他
1.李湖清(1987)。國人出國觀光消費行為研究。  延伸查詢new window
2.行政院大陸委員會(2003)。大陸地區專業人士來台從事文教交流活動統計。  延伸查詢new window
3.林琍羨(2002)。消費者購買海外旅遊產品前資訊蒐集策略研究。  延伸查詢new window
4.曹勝雄(2001)。陽明山國家公園滿意度調查分析之研究。  延伸查詢new window
5.鄭明松(1994)。國人出國旅遊行為之研究--以台北市地區居民為例。  延伸查詢new window
6.觀光局(2002)。觀光市場概況。  延伸查詢new window
7.American Hotel & Motel Association(1994)。Frequent Travel in America。  new window
8.Bellur, V. V., McNamara, B., and Prokop D. R.(1988)。Factors Perceived As Important by Package Tourist:A Multivariate Analysis。  new window
9.Eibhorn, H. J. and Hogarth, R. M.(1981)。Behavioral Decision Theory: Process of Judgment and Choice。  new window
10.Kendall, K.W. and Booms, B.H.(1989)。Consumer Response To Travel Agency Advertising and Consumer Perceptions of Travel Agencies: Travel Patterns and Agency Images:Proceeding of 18th annual Conference。  new window
11.Meidan, A.(1979)。Travel Agency Selection Criteria。  new window
12.Woodside, Arch G. and Steven Lysonski(1989)。Consumer Perceptions of Travel Agencies: Communications, Images, Needs and Exceptions。  new window
圖書論文
1.Mebrotra, S.、William, D. W.(1977)。Psychographics and buyer behavior: Theory and recent empirical findings。Consumer and industrial buying behavior。New York:Elsevier North-Holland。  new window
2.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL:Rand McNally Press。  new window
 
 
 
 
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