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題名:大陸來臺自由行旅客服務品質認知、滿意度與忠誠度之研究
書刊名:餐旅暨觀光
作者:歐陽怡郭英之林東興
作者(外文):O-Yang, YiGuo, Ying-zhiLin, Tung-hsing
出版日期:2020
卷期:17:1
頁次:頁23-45
主題關鍵詞:服務品質自由行滿意度重遊意願Service qualityForeign individual touristsSatisfactionRevisit intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:87
  • 點閱點閱:141
期刊論文
1.Taplin, R. H.(2013)。The influence of competition on visitor satisfaction and loyalty。Tourism Management,36(2),238-246。  new window
2.Scheyvens, Regina(2002)。Backpacker Tourism and Third World Development。Annals of Tourism Research,29(1),144-164。  new window
3.Xu, J.、Chan, A.(2010)。Service experience and package tours。Asia Pacific Journal of Tourism Research,15(2),177-194。  new window
4.林雯華(2015)。國際觀光旅館員工對大陸旅客的認知與服務態度之相關性探討。休閒運動保健學報,8,36-58。  延伸查詢new window
5.Chang, Jui-Chi(2009)。Taiwanese Tourists' Perceptions of Service Quality on Outbound Guided Package Tours: A Qualitative Examination of the SERVQUAL Dimensions。Journal of Vacation Marketing,15(2),165-178。  new window
6.黃士瑩、莊寶月、蔡維鈞、陳瑩達(20150600)。日本遊客對臺南古蹟的旅遊動機、滿意度與重遊意願之研究。觀光與休閒管理期刊,3(1),25-40。new window  延伸查詢new window
7.林怡倩、林美蘭、陳宜檉(20161200)。導遊人員專業職能對服務品質、遊客滿意度與旅行社套裝旅遊產品再購意願影響之研究。休閒事業研究,14(4),38-60。new window  延伸查詢new window
8.葉惠仁、呂季芳(20141200)。顧客滿意度、服務品質及外在因素對消費者再宿意願之探討--以寶來地區觀光溫泉旅館為例。觀光與休閒管理期刊,2(2),155-172。new window  延伸查詢new window
9.Ladhari, Riadh(2009)。A review of twenty years of SERVQUAL research。International Journal of Quality and Service Sciences,1(2),172-198。  new window
10.Huang, H. C.、Kuo, M. H.(2014)。A Study on Tourist Satisfaction in Sanyi。Journal of Innovation, Management and Technology,5(4),244-248。  new window
11.Liu, C. H. S.、Lee, T. K.(2016)。Service quality and price perception of service: Influence on word-of-mouth and revisit intention。Journal of Air Transport Management,52(3),42-54。  new window
12.Nguyen, H. M.、Nguyen, T. H.、Phan, C. A.、Matsui, Y.(2015)。Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam。Journal of Asian Social Science,11(10),73-85。  new window
13.Quach, T. N.、Thaichon, P.、Jebarajakirthy, C.(2016)。Internet service providers' service quality and its effect on customer loyalty of different usage patterns。Journal of Retailing and Consumer Services,29(2),104-113。  new window
14.陳瑞龍、榮雄生(20150600)。大陸旅客來臺自由行對國內民宿產業影響之探討。國際文化研究,11(1),69-82。new window  延伸查詢new window
15.楊政樺、盧衍良、蔡承孛(20141200)。涉入性、知覺價值、忠誠度、滿意度與重遊意願之關係研究--以來臺自由行陸客為例。餐旅暨觀光,11(4),243-272。new window  延伸查詢new window
16.林政德、顏淑敏、林宜樺(20121200)。森林遊樂區服務品質、遊憩滿意度與遊客忠誠度關係之探討:以溪頭森林遊樂區為例。康大學報,2(2),f79-96。new window  延伸查詢new window
17.陳啟明、徐茂洲(20181200)。主題樂園旅遊服務品質與滿意度認知模式之研究。臺灣體育運動管理學報,18(2),181-214。new window  延伸查詢new window
18.梁直青、盧映瑄(20160300)。連續假期交通購票方式對臺鐵服務品質感受探究。運輸學刊,28(1),115-148。new window  延伸查詢new window
19.劉焱(2006)。臺灣對内地居民的旅遊吸引力之透析。桂林旅遊高等專科學校學報,17(5),528-531。  延伸查詢new window
20.Meesala, Appalayya、Paul, Justin(2018)。Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future。Journal of Retailing and Consumer Services,40,261-269。  new window
21.Chand, Mohinder、Ashish, Dahiya(2014)。The impact of Service Quality on tourist satisfaction and loyalty in Indian tour operation industry。International Journal of Sales & Marketing Management Research and Development,4(5),1-14。  new window
22.Hsieh, S.、O'Leary, J. T.、Morrison, A. M.、Chang, P. H. S.(1993)。Modelling the travel mode choice of Australian outbound travelers。Journal of Tourism Studies,4(1),51-61。  new window
23.Jafar, S.、Sobhan, I.、Neda, G.(2016)。Service Quality Evaluation and Ranking of Container Terminal Operators。The Asian Journal of Shipping and Logistics,32(4),203-212。  new window
24.Janet, D. N.、Dogan, G.(2008)。A Multifaceted Analysis of Tourist Satisfaction。Journal of Travel Research,47(1),53-62。  new window
25.Liao, Z.、Jin, M.、Huang, L.(2015)。Survey analysis on tourist satisfaction in Jiuzhai valley。International Journal of Multimedia and Ubiquitous Engineering,10(6),89-98。  new window
26.方世榮、黃美卿(20010900)。銀行業關係價值--忠誠度模式之實證研究。輔仁管理評論,8(2),47-71。new window  延伸查詢new window
27.陳成業(20160600)。觀賞性運動賽會服務品質:量表發展與驗證。體育學報,49(2),195-207。new window  延伸查詢new window
28.張淑青(20060100)。顧客忠誠驅動因子之研究--顧客知覺價值的關鍵角色及顧客滿意與信任的中介影響。輔仁管理評論,13(1),107-132。new window  延伸查詢new window
29.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
30.Chen, Ching-Fu、Chen, Fu-Shian(2010)。Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists。Tourism Management,31(1),29-35。  new window
31.Dorfman, P. W.(1979)。Measurement and meaning of recreation satisfaction: A case study of camping。Environment and Behavior,11(4),483-510。  new window
32.González, M. E. A.、Comesaña, L. R.、Brea, José A. F.(2007)。Assessing Tourist Behavioral Intentions through Perceived Service Quality and Customer Satisfaction。Journal of Business Research,60(2),153-160。  new window
33.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
34.Hyde, K. F.、Lawson, R.(2003)。The nature of independent travel。Journal of Travel Research,42(1),13-23。  new window
35.Jiang, Hongwei、Zhang, Yahua(2016)。An Investigation of Service Quality, Customer Satisfaction and Loyalty in China's Airline Market。Journal of Air Transport Management,57,80-88。  new window
36.Mihaela, P. R.(2014)。Customer satisfaction in tourism. How to measure it。Cactus Tourism Journal,10(2),30-35。  new window
37.Moreira, A. C.、Silva, P. M. F. D.(2016)。Complaint behaviour by third parties: Exploring service quality, customer satisfaction and word-of-mouth in health clubs。International Journal of Sport Management and Marketing,16,152-171。  new window
38.Nikolaidis, D.、Chrysikou, S. C.、Alexandris, K.(2016)。Testing the relationship between hotel service quality and hotel brand personality。International Journal of Hospitality and Event Management,1(4),355-369。  new window
39.Teshome, E.、Demsie, E.(2018)。The Characteristics, Length of stay and Motivation of Foreign tourists who visit Simien Mountains National Park, World Heritage Site, Ethiopia。African Journal of Hospitality, Tourism and Leisure,7(2),1-15。  new window
40.Vinh, N. Q.、Long, N. L.(2013)。The Relationship Among Expectation, Satisfaction And Loyalty Of International Visitor To Hanoi, Vietnam。Journal of Global Management,5(1),30-43。  new window
41.Tsaur, Sheng-Hshiung、Yen, Chang-Hua、Chen, Chia-Li(2010)。Independent tourist knowledge and skills。Annals of Tourism Research,37(4),1035-1054。  new window
42.董孟修(20131200)。華語導遊接待陸客低價團之研究。觀光休閒學報,19(3),233-255。new window  延伸查詢new window
43.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
44.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
45.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
46.Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal,6(1),1-55。  new window
47.Zhao, Ling、Lu, Yaobin、Zhang, Long、Chau, Patrick Y. K.(2012)。Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model。Decision Support System,52(3),645-656。  new window
48.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
49.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
圖書
1.Jacoby, Jacob、Chestnut, Robert W.(1978)。Brand Loyalty: Measurement and Management。John Wiley & Sons, Inc.。  new window
2.Byrne, Barbara M.(2001)。Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming。Lawrence Erlbaum Associates, Inc.。  new window
3.Hair, Joseph F.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, B. J.(1998)。Multivariate Data Analysis。New Jersey:Prentice Hall。  new window
其他
1.李鋅銅(2014)。自由行大陸旅客誇民宿讚、住到不想走。  延伸查詢new window
2.交通部觀光局(20190901)。兩岸關於大陸居民赴臺灣旅遊協議執行成效,http://admin.taiwan.net.tw/public/public.aspx?no=363。  延伸查詢new window
 
 
 
 
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