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題名：電子化政府會否提升民眾對政府的信任度？：基於中國之實證研究
書刊名：中國行政評論
作者：夏守智
作者(外文)：Xia, Shou-zhi
出版日期：2017
卷期：23:3
頁次：頁99-117
主題關鍵詞：電子化政府；民眾對政府信任度；中國；E-government；People's trust in the government；China
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:7
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隨著電子化政府的發展，其對於促進民眾政府信任度的作用被不斷提及，不少實證研究亦印證這一觀點。由於政府工作效率低下、透明度不高、貪腐情況嚴重，人們對中國政府的觀感和信任度日趨惡化。近年來，藉助日益勃興的互聯網和資訊技術，中國政府大力推進電子化政府建設，以期提升政府效率和透明度，扭轉民眾對政府的觀感。但由於缺乏相關實證研究，對於電子化政府會否顯著提升民眾對中國政府的信任度這個問題，依舊莫衷一是。本研究利用問卷調查和量化分析，試圖解決之。概言之，研究有三點結論。首先，電子化政府的發展可明顯推動民眾對中國政府信任度的提升。其次，電子化政府不同構面對民眾政府信任度的影響有所差別，即開放數據對民眾政府信任度的影響不顯著；線上服務對民眾政府信任度的影響顯著，但其影響程度較低；而線上參與對民眾政府信任度的影響不僅顯著且程度較高。最後，本研究也提出相應建議以供參考。第一，繼續加大政府數據公開的深度和廣度。第二，提升線上服務的類型與質量，加大對微博、微信等社群媒體以及智慧型手機等硬體設備的運用，將其與政府線上服務緊密聯接，發揮這些軟、硬體設備靈活、快速、高效的功能與特質。第三，加大線上參與平台建設，讓民眾有參與公共事務的渠道。
With the development of E-government, its function of improving people's trust in governments has been emphasized time and time again, which also has been proved by many pieces of empirical research. People's attitudes toward the Chinese government is worse than before, and the level of their trust in the government is also falling, as the efficiency and transparency of the Chinese government is not very high, besides, the corruption is very serious. Recent years, the Chinese government emphasized the important of building E-government system with the help of Internet's and ICTs' rapid development. The main aim of the Chinese government is improving government's efficiency and transparency so that the level of people's trust in the government would be growth. While there is lacking enough empirical studies that test whether E-government's improvement can bring a higher level of people's trust in the Chinese government, which is the main aim of this study. Specifically, this study gains such conclusions. To begin with, the development of E-government can improve people's trust in the Chinese government significantly. In addition, the different aspects of E-government have different effects on people's trust in the government. To be more specific, open data has no significant effect on people's trust in the Chinese government, the influence of online service is significant while its level is not very high, meanwhile, E-participation can bring a higher level of people's trust in the Chinese government significantly and its level is high. In the end, this study tries to put forward some suggestions. First, the Chinese government should continue opening official data. Second, enriching the types and qualities of online service through using Weibo, Wechat, and smart phone. Third, the Chinese government also should emphasize the importance of E-participation and try to build the workable and powerful online platform for people's participation.
期刊論文
1.黃東益、李仲彬(20101200)。電子治理與民眾對政府信任：臺灣的個案分析。行政暨政策學報，51，77-123。new window  延伸查詢new window
2.Mahrer, Harald、Krimmer, Robert(2005)。Towards the enhancement of e-democracy: identifying the notion of the 'middleman paradox'。Information Systems Journal，15(1)，27-42。  new window
3.Grimmelikhuijsen, S.(2009)。Do transparent government agencies strengthen trust?。Journal Information Polity，14(3)，173-186。  new window
4.Linders, Dennis(2012)。From e-government to we-government: Defining a typology for citizen coproduction in the age of social media。Government Information Quarterly，29(4)，446-454。  new window
5.Bertot, J. C.、Jaeger, P. T.、Grimes, J. M.(2010)。Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies。Government Information Quarterly，27(3)，264-271。  new window
6.Tolbert, Caroline J.、Mossberger, Karen(2006)。The effects of e-government on trust and confidence in government。Public Administration Review，66(3)，354-369。  new window
7.Thomas, C. W.(1996)。Maintaining and Restoring Public Trust in Government Agencies and Their Employees。Administration and Society，30(2)，166-193。  new window
8.Christensen, T.、Laegreid, P.(2005)。Trust in Government: The Relative Importance of Service Satisfaction, Political Factors, and Demography。Public Performance & Management Review，28(4)，487-511。  new window
9.王芳、張陸洋(2014)。政府使用微信的功能導向研究。電子政務，11(10)，71-79。  延伸查詢new window
10.杜永紅(2017)。「互聯網+」農村社會治理創新發展對策。江蘇農業科學，43(8)，338-341。  延伸查詢new window
11.汪華余(2002)。電子化政府：政府再造新範式。行政論壇，9(6)，8-10。  延伸查詢new window
12.張成福(2000)。電子化政府：發展與其前景。中國人民大學學報，14(3)，4-12。  延伸查詢new window
13.張迪(2016)。「互聯網+」背景下歐盟電子化政府採購制度對我國的啟示。中國管理信息化，12(18)，153-154。  延伸查詢new window
14.趙生輝(2016)。基於Living Lab的電子政務公共服務創新策略研究。電子政務，13(2)，82-88。  延伸查詢new window
15.劉義理、張學永(2002)。「電子化政府」四個關鍵過程。同濟大學學報.社會科學版，13(5)，79-83。  延伸查詢new window
16.顧平安(2008)。面向公共服務的電子政務流程再造。中國行政管理，15(9)，83-86。  延伸查詢new window
17.Colesca, S. E.、Dobrica, L.(2008)。Adoption and Use of E-government Services: The Case of Romania。Journal of Applied Research and Technology，6(3)，204-217。  new window
18.Elbahnasawy, Nasr G.(2014)。E-government, Internet Adoption, and Corruption: An Empirical Investigation。World Development，57，114-126。  new window
19.Hao, X.、Zheng, D.、Zeng, Q.、Fan, W.(2016)。How to Strengthen the Social Media Interactivity of E-government: Evidence from China。Online Information Review，40(1)，79-96。  new window
20.Iqbal, M. S.、Seo, J. W.(2008)。E-Governance as an Anti-Corruption Tool: Korean Cases。Journal of Korean，6，51-78。  new window
21.Lollar, X. L.(2006)。Assessing China's E-Government: Information, Service, Transparency and Citizen Outreach of Government Websites。Journal of Contemporary China，15(46)，31-41。  new window
22.Parent, M.、Vandebeek, C. A.、Gemino, A. C.(2005)。Building Citizen Trust through E-government。Government Information Quarterly，22(4)，720-736。  new window
23.Pina, V.、Torres, L.、Acerete, B.(2007)。Are ICTs Promoting Government Account-Ability?: A Comparative Analysis of E-governance Developments in 19 OECD Countries。Critical Perspectives on Accounting，18(5)，583-602。  new window
24.Piotrowski, S. J.、Zhang, Y.、Lin, W.、Yu, W.(2009)。Key Issues for Implementation of Chinese Open Government Information Regulations。Public Administration Review，69(s1)，129-135。  new window
25.Sakowicz, M.(2004)。How should E-government be Evaluated? Different Methodologies and Methods。NISPAcee Occasional Papers in Public Administration and Public Policy，5(2)，18-25。  new window
26.Schuppan, T.(2009)。E-government in Developing Countries: Experiences from Sub-Saharan African。Government Information Quarterly，26(1)，118-127。  new window
27.Shim, D. C.、Eom, T. H.(2008)。E-government and Anti-Corruption: Empirical Analysis of International Data。International Journal of Public Administration，31(3)，298-316。  new window
28.Welch, E. W.、Hinnant, C. C.、Moon, M. J.(2005)。Linking Citizen Satisfaction With-government and Trust in Government。Journal of Public Administration Research and Theory，15(3)，371-391。  new window
29.Wu, J.、Guo, D.(2015)。Measuring E-government Performance of Provincial Government Website in China with Slacks-based Efficiency Measurement。Technological Forecasting and Social Change，96(2)，25-31。  new window
30.Zhang, N.、Meng, Q.、Guo, X.、Yin, C.、Luo, H.(2015)。Key E-government Issues in China: An Empirical Study Based on the Orientation-Maturity Framework。Electronic Commerce Research，15(3)，407-425。  new window
31.Zheng, L.(2013)。Social Media in Chinese Government: Drivers, Challenges and Capabilities。Government Information Quarterly，30(4)，369-376。  new window
32.Zheng, T.、Zheng, L.(2013)。Examining E-government Enterprise Architecture Research in China: A Systematic Approach and Research Agenda。Government Information Quarterly，30，59-67。  new window
33.Zhou, L.、Wang, T.(2014)。Social Media: A New Vehicle for City Marketing in China。Cities，37(2)，27-32。  new window
會議論文
1.Houston, D. J.、Harding, L. K.(2008)。Trust in the Public Service: A Cross-National Examination。The 66 Annual National Conference of the Midwest Political Science Association，(會議日期: 3 to 6 April 2008)。Chicago。  new window
圖書
1.Easton, David(1967)。A Systems Analysis of Political Life。New York：John Wiley and Sons, Inc.。  new window
2.Banerjee, S.、Carlin, B. P.、Gelfand, A. E.(2014)。Hierarchical Modeling and Analysis for Spatial Data。Boca Raton, FL：CRC Press。  new window
3.Bwalya, K. J.、Mutula, S. M.(2015)。Digital Solutions for Contemporary Democracy and Government。Hershey, PA：IGI Global Press。  new window
4.Nye, J. S.、Zelikow, P.、King, D. C.(1997)。Why People Don't Trust Governments。Cambridge, MA：Harvard University Press。  new window
其他
1.新華網(20150307)。李克強對政府數據表態：盡最大可能公開，http://news.xinhuanet.com/fortune/2015-03/07/c_127553449.htm。  延伸查詢new window
2.United Nations(2016)。United Nations E-government Survey 2016: E-government in Support of Sustainable Development，http://workspace.unpan.org/sites/Intemet/Documents/UNPAN96407.pdf。  new window
圖書論文
1.Ma, L.(2016)。Government Website, Social Media, and Citizens' Perceptions of Corruption: Evidence from Chinese Cities。Political Scandal, Corruption, and Legitimacy in the Age of Social Media。Hershey, PA：IGI Global Press。  new window
 
 
 
 
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