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題名:Does Work Status Matter? A Study of the Relationships between Customer-contact Employees' Perceived Organizational Support, Service Orientation and Service Oriented Organizational Citizenship Behavior in the Sports Services Context
書刊名:體育學報
作者:黃美珠
作者(外文):Huang, Mei-ju
出版日期:2022
卷期:55:1
頁次:頁15-36
主題關鍵詞:運動中心社會交換理論配適理論Sports centersSocial exchange theoryFit theory
原始連結:連回原系統網址new window
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  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:3
  • 點閱點閱:2
期刊論文
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7.Chang, K.、Chelladurai, P.(2003)。Comparison of part-time workers and full-time workers: commitment and citizenship behaviors in Korean Sport Organizations。Journal of Sport Management,17(4),394-416。  new window
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21.Sun, L.-Y.、Aryee, S.、Law, K. S.(2007)。High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective。Academy of Management Journal,50(3),558-577。  new window
22.Kraimer, M. L.、Wayne, S. J.、Jaworski, R. A.(2001)。Sources of support and expatriate performance: The mediating role of expatriate adjustment。Personnel Psychology,54(1),71-99。  new window
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27.Wu, P. H.、Liao, J. F.(2016)。Service-Oriented Organizational Citizenship Behavior, Perceived Service Quality and Customer Satisfaction in Hospitality Industry。Journal of Applied Sciences,16(1),18-24。  new window
28.Kurtessis, James N.、Eisenberger, Robert、Ford, Michael T.、Buffardi, Louis C.、Stewart, Kathleen A.、Adis, Cory S.(2017)。Perceived organizational support: A meta-analytic evaluation of organizational support theory。Journal of Management,43(6),1854-1884。  new window
29.Farrell, M. A.、Oczkowski, E.(2009)。Service worker customer orientation, organisation/job fit and perceived organisational support。Journal of Strategic Marketing,17(2),149-167。  new window
30.李俊賢、黃芳銘、鍾莉容(20100600)。組織支持、組織認同與服務導向組織公民行為:餐旅飯店服務人員的實證。休閒事業研究,8(2),49-67。  延伸查詢new window
31.George, William R.(1990)。Internal Marketing and Organizational Behavior: A Partnership in Developing Customer-Conscious Employees at Every Level。Journal of Business Research,20(1),63-70。  new window
32.Rhoades, Linda、Eisenberger, Robert(2002)。Perceived organizational support: a review of the literature。Journal of Applied Psychology,87(4),698-714。  new window
33.Bettencourt, L. A.、Meuter, M. L.、Gwinner, K. P.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology,86(1),29-41。  new window
34.Joseph, W. Benoy(1996)。Internal Marketing Builds Service Quality。Journal of health care marketing,16(1),54-59。  new window
35.Huang, M.、Chen, M. Y.(2013)。Internal marketing, customer orientation, and organizational commitment: Moderating effects of work status。Psychological Reports,113(1),180-198。  new window
36.Wang, P.、Sang, J.、Li, P.、Zhao, J.(2016)。How to make a newcomer happy? The mediating role of career commitment on the relationship between unmet expectations and job satisfaction。Social Indicators Research,127(1),401-412。  new window
37.Anderson, James C.、Gerbing, David W. J.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
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39.Menguc, B.、Auh, S.、Katsikeas, C. S.、Jung, Y. S.(2016)。When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees' Job Satisfaction and Performance?。Journal of Marketing,80(1),65-83。  new window
40.Cropanzano, Russell S.、Mitchell, Marie S.(2005)。Social exchange theory: An interdisciplinary review。Journal of Management,31(6),874-900。  new window
41.Cha, J. M.、Borchgrevink, C. P.(2018)。Leader-member exchange (LMX) and frontline employees' service-oriented organizational citizenship behavior in the foodservice context: Exploring the moderating role of work status。International Journal of Hospitality & Tourism Administration,19(3),233-258。  new window
42.朱正一、許耀峰(20110300)。Hospital Nurse Job Attitudes and Performance: The Impact of Employment Status。The Journal of Nursing Research,19(1),53-60。new window  new window
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48.Rotchford, N. L.、Roberts, K. H.(1982)。Part-time workers as missing persons in organizational research。The Academy of Management Review,7(2),228-234。  new window
49.Walsh, K.、Chang, S.、Tse, E. C. Y.(2015)。Understanding students' intentions to join the hospitality industry: The role of emotional intelligence, service orientation, and industry satisfaction。Cornell Hospitality Quarterly,56(4),369-382。  new window
50.溫玲玉、蔡明達(2011)。健身俱樂部內部行銷對服務導向組織公民行為之影響--內部機制觀點。觀光休閒學報,17(3),435-458。  延伸查詢new window
51.Wu, Chao-chan、Liu, Na-ting(20140300)。Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors。International Journal of Business and Information,9(1),61-88。new window  new window
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圖書
1.Eisenberger, R.、Stinglhamber, F.(2011)。Perceived organizational support: Fostering enthusiastic and productive employees。American Psychological Association。  new window
2.Pervin, L. A.、Cervone, D.、John, O. P.(2005)。Personality: Theory and research。John Wiley & Sons, Inc.。  new window
3.Organ, Dennis W.、Podsakoff, Philip M.、MacKenzie, Scott B.(2006)。Organizational citizenship behavior: Its nature, antecedents, and consequences。Sage Publications, Inc.。  new window
4.Kline, R. B.(2005)。Principles and practice of structural equation modeling。Guilford Press。  new window
圖書論文
1.Hu, L. T.、Bentler, P. M.(1995)。Evaluating Model Fit。Structural Equation Modeling: Concepts, Issues, and Applications。Sage。  new window
2.Brislin, R. W.(1980)。Translation and content analysis of oral and written materials。Handbook of cross-cultural psychology: Methodology。Allyn & Bacon。  new window
 
 
 
 
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