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題名:健身俱樂部服務品質提升策略之研究
書刊名:績效與策略研究
作者:鄧建中蔡明春鄭青展
作者(外文):Teng, Chien-chungTsai, Ming-chunCheng, Ching-chan
出版日期:2020
卷期:17:2
頁次:頁1-22
主題關鍵詞:運動休閒產業健身俱樂部重要性-績效-缺口分析服務品質策略分析Sports industryFitness clubsIPGAService qualityStrategic analysis
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:2
  • 點閱點閱:3
期刊論文
1.蔡明春、林淑萍、蔡榮森(20100900)。高科技產業企業客戶通信服務品質缺口之研究。績效與策略研究,7(2),49-62。new window  延伸查詢new window
2.Kim, D.、Kim, S. Y.(1995)。QUESC: An instrument for assessing the service quality of sport centers in Korea。Journal of Sport Management,9(2),208-220。  new window
3.Cheng, C. C.、Chen, C. T.、Hsu, F. S.、Hu, H. Y.(2012)。Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis。International Journal of Hospitality Management,31(4),1155-1166。  new window
4.Tsai, M.-C.、Lin, S.-P.、Chan, Y.-H.(2011)。Service failures identification: The involvement of the interrelation effect in service practices。African Journal of Business Management,5(6),2301-2311。  new window
5.Lam, Eddie T. C.、Zhang, James J.、Jensen, Barbara E.(2005)。Service quality assessment scale (SQAS): an instrument for evaluating service quality of health-fitness clubs。Measurement in Physical Education and Exercise Science,9(2),79-111。  new window
6.Yu, H. S.、Zhang, J. J.、Kim D. H.、Chen, K. K.、Henderson, C.、Min, S. D.、Huang, H.(2014)。Service quality, perceived value, customer satisfaction, and behavioral intention among fitness center members aged 60 years and over。Social Behavior and Personality,42(5),757-768。  new window
7.Lin, Shu-Ping、Chan, Ya-Hui、Tsai, Ming-Chun(2009)。A transformation function corresponding to IPA and gap analysis。Total Quality Management & Business Excellence,20(8),829-846。  new window
8.Lehtinen, Jarno R.、Lehtinen, Uolevi(1991)。Two Approaches to Service Quality Dimensions。The Service Industries Journal,11(3),287-303。  new window
9.Haywood-Farmer, John(1988)。A Conceptual Model of Service Quality。International Journal of Operations & Production Management,8(6),19-29。  new window
10.Cheng, C. C.、Tsai, M. C.、Lin, S. P.(2015)。Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis。Total Quality Management & Business Excellence,26(3/4),415-429。  new window
11.Howat, G.、Absher, J. D.、Crilley, G.、Milne, I.(1996)。Measuring customer service quality in sports and leisure centres。Managing Leisure,1(2),77-89。  new window
12.Wernerfelt, B.(1984)。A Resource-Base View of Firm。Strategic Management Journal,5(2),171-180。  new window
13.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach。Journal of Marketing,65(3),34-49。  new window
14.Regan, William J.(1963)。The Service Revolution。Journal of Marketing,27(3),57-62。  new window
15.賴芳足、楊紅玉、王更瑜、劉建雄、何玉秀、詹素雲(20190900)。運用IPGA探索病人安全文化改善策略之研究。醫務管理期刊,20(3),213-236。new window  延伸查詢new window
16.錢桂玉、張凱馨、劉珍芳、簡麗瑜(20190300)。健身指導教練對於提供運動營養資訊之學習需求。體育學報,52(特刊),47-59。new window  延伸查詢new window
17.徐琳(2010)。基於消費動機的商業健身倶樂部會員服務滿意度研究。北京體育大學學報,33(2),27-30。  延伸查詢new window
18.Campos, F.、Simões, V.、Franco, S.(2016)。Characterization and comparison of the quality indicators of the group exercise fitness instructor, considering the intervenient, gender and age。International Journal of Sports, Exercise and Training Science,2(2),50-59。  new window
19.Herstein, R.、Gilboa, S.、Gamliel, E.(2014)。The Effect of Private Brands on Leveraging Service Quality and Satisfaction。Services Marketing Quarterly,35(3),222-235。  new window
20.Jasinskas, E.、Reklaitiene, D.、Svagzdiene, B.(2013)。Evaluation of service quality in fitness centres。Transformation in Business & Economics,12(1),108-124。  new window
21.Papadimitriou, D. A.、Karteliotis, K.(2000)。The service quality expectations in private sport and fitness centers: a re-examination of the factor structure。Sport Marketing Quarterly,9(3),158-164。  new window
22.Teixeira, M.、Correia, A.(2009)。Segmenting fitness centre clients。International Journal of Sport Management and Marketing,5(4),396-416。  new window
23.Tsai, M. C.、Lin, S. Y.、Lin, S. P.(2018)。A comparison of mobile banking service quality between APP and web browser。International Journal of Mobile Communications,16(4),377-398。  new window
24.Walker, J. T.、Farren, G.、Dotterweich, A.、Gould, J.、Walker, L.(2017)。Fitness Center Service Quality Model Confirmation SQAS-19。Journal of Park and Recreation Administration,35(4),49-58。  new window
25.Yildiz, K.、Polat, E.、Sönmezoğlu, U.、Cokpartal, C.(2016)。Ananalysison the determinants of service quality perceived by members of the fitness center。Nigde University Journal of Physical Education and Sport Sciences,10(3),453-464。  new window
26.Ying, H.(2015)。Evaluation of service quality of commercial fitness club based on the QUESC model。The Open Cybernetics & Systemics Journal,9(1),899-903。  new window
27.Levitt, Theodore(1972)。Production-Line Approach to Service。Harvard Business Review,50(5),41-52。  new window
28.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
29.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
30.Berry, Leonard L.、Parasuraman, A.、Zeithaml, Valarie A.(1988)。The Service-Quality Puzzle。Business Horizons,31(5),35-43。  new window
31.Grant, Robert M.(1991)。The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation。California Management Review,33(3),114-135。  new window
32.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
33.Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management,17(1),99-120。  new window
其他
1.International Health, Racquet & Sports Club Association(2019)。The IHRSA global report 2019,https://www.ihrsa.org/。  new window
 
 
 
 
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