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題名:健身俱樂部會員知覺服務品質、運動健康信念以及顧客滿意度之研究
書刊名:績效與策略研究
作者:鄧建中蔡明春鄭青展
作者(外文):Teng, Chien-chungTsai, Ming-chunCheng, Ching-chan
出版日期:2021
卷期:18:2
頁次:頁43-62
主題關鍵詞:運動休閒產業健身俱樂部服務品質運動健康信念顧客滿意度Sports industryFitness clubService qualityPhysical exercise health beliefCustomer satisfaction
原始連結:連回原系統網址new window
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  • 點閱點閱:3
期刊論文
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15.Avourdiadou, Sevastia、Theodorakis, Nicholas D.(2014)。The development of loyalty among novice and experienced customers of sport and fitness centres。Sport Management Review,17(4),419-431。  new window
16.Theodorakis, N. D.、Howat, G.、Ko, Y. J.、Avourdiadou, S.(2014)。A comparison of service evaluation models in the context of sport and fitness centres in Greece。Managing Leisure,19(1),18-35。  new window
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20.Mo, P. K.、Chong, E. S.、Mak, W. W.、Wong, S. Y.、Lau, J. T.(2016)。Physical Activity in People With Mental Illness in Hong Kong: Application of the Health Belief Model。Journal of Sport and Exercise Psychology,38(2),203-208。  new window
21.Awwad, M. S.(2012)。An application of the American Customer Satisfaction Index (ACSI) in the Jordanian mobile phone sector。The TQM Journal,24(6),529-541。  new window
22.Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management,18(1),67-82。  new window
23.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
24.Bettencourt, Lance A.(1997)。Customer voluntary performance: customers as partners in service delivery。Journal of Retailing,73(3),383-406。  new window
25.Herstein, R.、Gilboa, S.、Gamliel, E.(2014)。The Effect of Private Brands on Leveraging Service Quality and Satisfaction。Services Marketing Quarterly,35(3),222-235。  new window
26.Walker, J. T.、Farren, G.、Dotterweich, A.、Gould, J.、Walker, L.(2017)。Fitness Center Service Quality Model Confirmation SQAS-19。Journal of Park and Recreation Administration,35(4),49-58。  new window
27.Al-Tit, A.(2015)。The effect of service and food quality on customer satisfaction and hence customer retention。Asian Social Science,11(23),129-139。  new window
28.Boonlertvanich, K.(2011)。Effect of customer perceived value on satisfaction and customer loyalty in banking service: The moderating effect of main-bank status。International Journal of Business Research,11(6),40-54。  new window
29.Clemes, M. D.、Brush, G. J.、Collins, M. J.(2011)。Analysing the professional sport experience: A hierarchical approach。Sport Management Review,14(4),370-388。  new window
30.Daddario, D. K.(2007)。A review of the use of the health belief model for weight management。MedSurg Nursing,16(6),363-366。  new window
31.Foroughi, B.、Iranmanesh, M.、Gholipour, H. F.、Hyun, S. S.(2019)。Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia。International Journal of Sports Marketing and Sponsorship,20(3),374-389。  new window
32.Gonçalves, C.、Meireles, P.、Carvalho, M. J.(2016)。Consumer behaviour in fitness club: Study of the weekly frequency of use, expectations, satisfaction and retention。The Open Sports Sciences Journal,9(S1),62-70。  new window
33.Hamdan, K. M.、Shaheen, A. M.(2019)。Determinants of physical activity among Jordanian university students。Research in Health Science,4(3),191-200。  new window
34.Kamrani, A. A.、Sani, S. H.、Rezaie, Z. F.、Bashiri, M.、Ahmadi, E.(2015)。Validity and reliability of the perceived benefits/barriers scale of physical activity among Iranian elderly。Journal of Research & Health,5(3),276-287。  new window
35.Keskar, M. Y.、Pandey, N.、Patwardhan, A. A.(2020)。Development of conceptual framework for internet banking customer satisfaction index。International Journal of Electronic Banking,2(1),55-76。  new window
36.Khan, M. A.、Hashim, H.(2020)。Tourist satisfaction index for tourism destination, integrating social media engagement into the European customer satisfaction index: A conceptual paper。International Journal of Academic Research in Business and Social Sciences,10(9),72-90。  new window
37.Kim, C. B.、Ling, T. C.(2017)。The Influence of the Service Quality and Outcome Quality on the Member Overall Satisfaction: A Proposed Model for Health and Fitness Users。Global Business and Management Research: An International Journal,9(1),1-14。  new window
38.King, K. A.、Vidourek, R. A.、English, L.、Merianos, A. L.(2014)。Vigorous physical activity among college students: Using the health belief model to assess involvement and social support。Archives of Exercise in Health and Disease,4(2),267-279。  new window
39.Lee, K. I.、Eun, Y.(2015)。The relationship between health belief and exercise compliance among elderly adults at senior centers。Journal of Korean Academy of Community Health Nursing,26(2),79-88。  new window
40.Palawatta, T. M.(2015)。Waiting times and defining customer satisfaction。Vidyodaya Journal of Management,1(1),15-24。  new window
41.Plante, T. G.、Morisako, A.、Folk, J.、Kay, E.、Read, C.、Dunn, A.、Perez, A.、Willemsen, E.(2013)。The effect of visual suggestion on exercise motivation and outcomes。Psychology Journal,10,23-34。  new window
42.Polyakova, O.、Mirza, M. T.(2016)。Service quality models in the context of the fitness industry。Sport, Business and Management: An International Journal,6(3),360-382。  new window
43.Schijns, J. M.、Caniëls, M. C.、Le Conté, J.(2016)。The impact of perceived service quality on customer loyalty in sports clubs。International Journal of Sport Management Recreation & Tourism,24,42-75。  new window
44.Suttikun, C.、Chang, H. J.(2016)。College students' satisfaction and involvement with the recreation center based on perceived service quality: The moderating effects of health and weight consciousness。Recreational Sports Journal,40(2),179-192。  new window
45.Yazdanpanah, M.、Feyzabad F. R.(2017)。Investigating Iranian farmers' satisfaction with agricultural extension programs using the American customer satisfaction index。Journal of Agricultural & Food Information,18(2),123-135。  new window
46.Yildiz, K.、Polat, E.、Sönmezoğlu, U.、Cokpartal, C.(2016)。An Analysis on the determinants of service quality perceived by members of the fitness center。Niğde University Journal of Physical Education and Sport Sciences,10(3),453-464。  new window
47.Yusheng, K.、Ibrahim, M.(2019)。Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana。International Journal of Bank Marketing,37(5),1215-1233。  new window
48.Zopiatis, A.、Theocharous, A. L.、Constanti. P.、Tjiapouras, L.(2017)。Quality, satisfaction and customers' future intention: The case of hotels' fitness centers in Cyprus。Journal of Quality Assurance in Hospitality & Tourism,18(1),1-24。  new window
49.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
50.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
51.Kim, Moon-Koo、Park, Myeong-Cheol、Jeong, Dong-Heon(2004)。The Effects of Customer Satisfaction and Switching Barrier on Customer Loyalty in Korean Mobile Telecommunication Services。Telecommunications Policy,28(2),145-159。  new window
52.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
53.Yu, Chwo-ming Joseph、Wu, Lei-yu、Chiao, Yu-ching、Tai, Hsing-shia(2005)。Perceived quality, customer satisfaction, and customer loyalty: the case of lexus in Taiwan。Total Quality Management & Business Excellence,16(6),707-719。  new window
54.Kim, D. J.、Ferrin, D. L.、Rao, H. R.(2009)。Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration。Information Systems Research,20(2),237-257。  new window
55.Janz, Nancy K.、Becker, Marshall H.(1984)。The Health Belief Model: A decade later。Health Education Quarterly,11(1),1-47。  new window
56.Rosenstock, Irwin M.(1974)。Historical origins of the Health Belief Model。Health Education & Behavior,2(4),328-335。  new window
57.Becker, M. H.、Drachman, R. H.、Kirscht, J. P.(1974)。A new approach to explaining sick role behavior in low income populations。American Journal of Public Health,64(3),205-216。  new window
58.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
59.Becker, Marshall H.、Maiman, Lois A.(1975)。Sociobehavioral Determinants of Compliance with Health and Medical Care Recommendations。Medical Care,13(1),10-24。  new window
60.Larson, B. V.、Steinman, R. B.(2009)。Driving NFL fan satisfaction and return intentions with concession service quality。Services Marketing Quarterly,30(4),418-428。  new window
61.Brown, S. A.(2005)。Measuring perceived benefits and perceived barriers for physical activity。American Journal of Health Behavior,29(2),107-116。  new window
圖書
1.邱皓政(2006)。量化研究與統計分析:SPSS中文視窗版資料分析範例解析(基礎版)。台北:五南。  延伸查詢new window
其他
1.International Health, Racquet & Sports Club Association(2019)。The IHRSA global report 2019,https://www.ihrsa.org/。  new window
 
 
 
 
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