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題名:服務品質、滿意度與忠誠度之探討--以新竹地區女性健身俱樂部為例
書刊名:明新學報
作者:易青雲 引用關係王仁宏
作者(外文):Yi, Chin-yunWang, Jen-hung
出版日期:2013
卷期:39:2
頁次:頁89-105
主題關鍵詞:健身俱樂部服務品質滿意度忠誠度Health clubService qualitySatisfactionLoyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:11
  • 點閱點閱:39
期刊論文
1.Alexandris, K.、Palialia, E.(1999)。Measuring customer satisfaction in fitness centers in Greece: An exploratory study。Managing Leisure,4,218-228。  new window
2.Theodorakis, N.、Alexandris, K.、Rodriguez, P.、Sarmento, P. J.(2004)。Measuring customer satisfaction in the context of health clubs in Portugal。International Sports Journal,8(1),44-53。  new window
3.Christopher, M.(1996)。From Brand Values to Customer Value。Journal of Marketing Practice: Applied Marketing Science,2(1),55-66。  new window
4.Duggirala, M.、Rajendran, C.、Anantharaman, R. N.(2008)。Provider-Perceived Dimensions of Total Quality Management in Healthcare。Benchmarking,15(6),693-722。  new window
5.Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Swithching Barriers and Repurchase Intentions in Services。Journal of Retailing,76(2),259-274。  new window
6.Liu, S.-F.、Wang, W.-C.、Chen, Y.-H.(2009)。Applying Store Image and Consumer Behavior to Window Display Analysis。Journal of American Academy of Business,14(2),70-74。  new window
7.Lu, Y.、Seock, Y. K.(2008)。The Influence of Grey Consumers' Service Quality Perception on Satisfaction and Store Loyalty Behavior。International Journal of Retail & Distribution Management,36(11),901-918。  new window
8.Morgan, N. A.、Rego, L. L.(2009)。Brand Portfolio Strategy and Firm Performance。Journal of Marketing,73(1),59-74。  new window
9.Zins, A. H.(2001)。Relative Attitude and Commitment in Customer Loyalty Models- Some Experiences in the Commercial Airline Industry。International Journal of Service Industry Management,12(3),269-294。  new window
10.Bettencourt, L. A.(1997)。Customers voluntary performance: Customers as partners in service delivery。Journal of Retailing,73(3),383-406。  new window
11.Yi, Youjae(1993)。The Determinants of Consumer Satisfaction: the Moderating Role of Ambiguity。Advances in Consumer Research,20(1),502-506。  new window
12.Woodruff, R. B.、Clemons, D. S.、Schumann, D. W.、Gardial, S. F.、Emest, R. C.、Jenkins, R. L.(1983)。Modeling Consumer Satisfaction Processes Using Experience-Based Norms。Journal of Marketing Research,20(3),296-304。  new window
13.Reynolds, K. E.、Arnold, M. J.(2000)。Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context。Journal of Personal Selling and Sales Management,20(2),89-98。  new window
14.Oliver, R. L.(1999)。Whence Customer Loyalty?。Journal of Marketing,63(4),33-44。  new window
15.Mittal, B.、Lassar, W. M.(1998)。Why do Customers Switch? The Dynamics of Satisfaction Versus Loyalty。Journal of Services Marketing,12(3),177-194。  new window
16.Kim, M. K.、Park, M. C.、Jeong, D. H.(2004)。The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services。Telecommunications Policy,28(2),145-159。  new window
17.Raines-Eudy, Ruth(2000)。Using Structural equation modeling to test for differential reliability and validity: An empirical demonstration。Structural Equation Modeling,7(1),124-141。  new window
18.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。  new window
19.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research,25(2),204-212。  new window
20.Marsh, H. W.、Hocevar, D.(1985)。Application of Confirmatory Factor Analysis to the Study of Self-Concept: First and Higher Order Factor Models and Their Invariance Across Groups。Psychological Bulletin,97(3),562-582。  new window
21.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
22.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
23.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
24.Bloemer, Josée、Odekerken-Schröder, Gaby(2002)。Store satisfaction and store loyalty explained by customer and store-related factors。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,15(1),68-80。  new window
25.Garvin, David A.(1987)。Competing on the Eight Dimensions of Quality。Harvard Business Review,65(6),101-109。  new window
26.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
27.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。  new window
28.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
29.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
30.Berry, Leonard L.、Parasuraman, A.、Zeithaml, Valarie A.(1988)。The Service-Quality Puzzle。Business Horizons,31(5),35-43。  new window
31.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
32.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
33.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
34.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
35.Chaudhuri, Arjun、Holbrook, Morris B.(2001)。The chain of effects From brand trust and brand affect to brand performance: The role of brand loyalty。Journal of Marketing,65(2),81-93。  new window
36.Jacoby, Jacob(2002)。Stimulus-Organism-Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior。Journal of Consumer Psychology,12(1),51-57。  new window
學位論文
1.郭彥谷(2009)。服務品質、企業形象、顧客滿意度對顧客忠誠度關聯性之研究--以高等海事教育機構為例(博士論文)。國立臺灣海洋大學。new window  延伸查詢new window
圖書
1.French, Paul、Crabbed, Matthew、劉璞、余慕薌(2002)。行銷金亞洲:環亞各國消費勢力大解析。台北:商智文化。  延伸查詢new window
2.Cunningham, Jane、Roberts, Philippa、梁家均(2007)。W行銷:全面透視女性消費心理。台北:高寶國際。  延伸查詢new window
3.Barletta, Martha、楊幼蘭(2004)。女性行銷。臺北市:藍鯨出版。  延伸查詢new window
4.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y:McGramn-Hill。  new window
5.Gummesson, E.(1999)。Total Relationship Marketing: Rethinking Marketing Management from 4Ps to 30Rs。Oxford:Butterworth Heinemann。  new window
6.Jöreskog, K. G.、Sörbom, D.(1988)。LISREL 7: A guide to the program and application。Chicago, IL:SPSS Inc。  new window
7.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York:The Free Press。  new window
8.黃芳銘(2007)。結構方程模式:理論與應用。臺北市:五南圖書出版股份有限公司。  延伸查詢new window
9.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
10.Diamantopoulos, Adamantios、Siguaw, Judy A.(2000)。Introducing LISREL: A Guide for the Uninitiated。Sage。  new window
其他
1.(2009)。工作與家庭,http://www.dgbas.gov.tw/ct.asp?xItem=835&ctNode=3259&mp=l, 2010/05。  new window
 
 
 
 
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