期刊論文1. | Kawaf, F.、Tagg, S.(2012)。Online shopping environments in fashion shopping: An S-O-R based review。The Marketing Review,12(2),161-180。 |
2. | Lightfoot, H. W.、Gebauer, H.(2011)。Exploring the Alignment Between Service Strategy and Service Innovation。Journal of Service Management,22(5),664-683。 |
3. | Kindström, D.、Kowalkowski, C.、Sandberg, E.(2013)。Enabling service innovation: A dynamic capabilities approach。Journal of Business Research,66(8),1063-1073。 |
4. | Hong, Ilyoo B.、Cha, Hoon S.(2013)。The mediating role of consumer trust in an online merchant in predicting purchase intention。International Journal of Information Management,33(6),927-939。 |
5. | Lusch, R. F.、Nambisan, S.(2015)。Service innovation: A service-dominant logic perspective。Management Information Systems Quarterly,39(1),155-175。 |
6. | Wang, Y. J.、Minor, M. S.、Wei, J.(2011)。Aesthetics and the online shopping environment: understanding consumer responses。Journal of Retailing,87(1),46-58。 |
7. | Bettencourt, L. A.、Brown, S. W.、Sirianni, N. J.(2013)。The Secret to True Service innovation。Business Horizons,56(1),13-22。 |
8. | Tarhini, A.、Alalwan, A. A.、Al-Qirim, N.、Algharabat, R.、Masa'deh, R.(2018)。An analysis of the factors influencing the adoption of online shopping。International Journal of Technology Diffusion,9(3),68-87。 |
9. | Mahmoud, M. A.、Hinson, R. E.、Anim, P. A.(2018)。Service innovation and customer satisfaction: the role of customer value creation。European Journal of Innovation Management,21(3),402-422。 |
10. | Luo, Jifeng、Ba, Sulin、Zhang, Han(2012)。The effectiveness of online shopping characteristics and well-designed websites on satisfaction。MIS Quarterly,36(4),1131-1144。 |
11. | Dash, G.、Kiefer, K.、Paul, J.(2021)。Marketing-to-millennials: marketing 4.0, customer satisfaction and purchase intention。Journal of Business Research,122,608-620。 |
12. | Lim, Y. J.、Osman, A.、Salahuddin, S. N.、Romle, A. R.、Abdullah, S.(2016)。Factors Influencing Online Shopping Behavior: The Mediating Role of Purchase Intention。Procedia Economics and Finance,35,401-410。 |
13. | Lee, Minsun、Lee, Hyun-Hwa(2021)。Do Parasocial Interactions and Vicarious Experiences in the Beauty YouTube Channels Promote Consumer Purchase Intention?。International Journal of Consumer Studies,46(1),235-248。 |
14. | Nylén, D.、Holmström, J.(2015)。Digital innovation strategy: A framework for diagnosing and improving digital product and service innovation。Business Horizons,58(1),57-67。 |
15. | Dam, S. M.、Dam, T. C.(2021)。Relationships between service quality, brand image, customer satisfaction, and customer loyalty。The Journal of Asian Finance, Economics and Business,8(3),585-593。 |
16. | Farrell, Andrew M.(2010)。Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)。Journal of Business Research,63(3),324-327。 |
17. | Kuijpers, Renske E.、Van der Ark, L. Andries、Croon, Marcel A.(2013)。Testing hypotheses involving Cronbach's alpha using marginal models。British Journal of Mathematical and Statistical Psychology,66(3),503-520。 |
18. | Ali, F.、Omar, R.(2014)。Determinants of customer experience and resulting satisfaction and revisit intentions: PLS-SEM approach towards Malaysian resort hotels。Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT),3(2),1-19。 |
19. | Berry, L. L.(2019)。Service innovation is urgent in healthcare。AMS Review,9(1),78-92。 |
20. | Budur, T.、Poturak, M.(2021)。Employee performance and customer loyalty: Mediation effect of customer satisfaction。Middle East Journal of Management,8(5),453-474。 |
21. | Chen, C. Y.、Huarng, K. H.、González, V. I.(2022)。How creative cute characters affect purchase intention。Journal of Business Research,142,211-220。 |
22. | Gong, S.、Lyu, Q.、Wang, W.(2022)。Impact of Chinese corporate social responsibility on purchase intention: Insights from traditional Chinese culture。Social Behavior and Personality: an international journal,50(3),99-111。 |
23. | Lissitsa, S.、Kol, O.(2016)。Generation X vs. Generation Y--A decade of online shopping。Journal of retailing and consumer services,31,304-312。 |
24. | Mittal, V.、Han, K.、Lee, J. Y.、Sridhar, S.(2021)。Improving business-to-business customer satisfaction programs: assessment of asymmetry, heterogeneity, and financial impact。Journal of Marketing Research,58(4),615-643。 |
25. | Nagra, G.、Gopal, R.(2013)。An study of factors affecting on online shopping behavior of consumers。International journal of scientific and research publications,3(6),1-4。 |
26. | Naseri, R. N. N.(2021)。What is a population in online shopping research? A perspective from Malaysia。Turkish Journal of Computer and Mathematics Education (TURCOMAT),12(4),654-658。 |
27. | Onofrei, G.、Filieri, R.、Kennedy, L.(2022)。Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors。Journal of Business Research,142,100-112。 |
28. | Puriwat, W.、Tripopsakul, S.(2022)。Consumers' Attitude towards Digital Social Responsibility: Impacts on Electronic Word of Mouth and Purchase Intention。Emerging Science Journal,6(1),64-74。 |
29. | Savitri, C.、Hurriyati, R.、Wibowo, L.、Hendrayati, H.(2022)。The role of social media marketing and brand image on smartphone purchase intention。International Journal of Data and Network Science,6(1),185-192。 |
30. | Tandon, U.(2021)。Predictors of online shopping in India: an empirical investigation。Journal of Marketing Analytics,9(1),65-79。 |
31. | Zouari, G.、Abdelhedi, M.(2021)。Customer satisfaction in the digital era: evidence from Islamic banking。Journal of Innovation and Entrepreneurship,10(1),1-18。 |
32. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 |