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題名:從聊天機器人探究對話式服務體驗:認知負荷觀點
書刊名:管理評論
作者:周恩頤許文錦
作者(外文):Chou, En-yiHsu, Wen-chin
出版日期:2021
卷期:40:1
頁次:頁21-46+95
主題關鍵詞:聊天機器人對話式商務模式刺激-機制-反應模式認知負荷互動品質ChatbotConversational commerceStimulus-organism-response theoryCognitive loadInteractive qualities
原始連結:連回原系統網址new window
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期刊論文
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