「標竿學習法」之研究--政府再造的新策略__臺灣人文及社會科學引文索引資料庫

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題名：	「標竿學習法」之研究--政府再造的新策略
書刊名：	中國行政評論
作者：	劉祥得
作者(外文)：	Liu, Hsiang Te
出版日期：	2000
卷期：	9:2
頁次：	頁91-134
主題關鍵詞：	標竿學習；政府再造；行政改革；策略；Benchmarking；Reinventing government；Administrative reform；Strategy
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(7) 博士論文(3) 專書(0) 專書論文(0) 排除自我引用:6 共同引用:0 點閱:52

　　　　　我國政府於民國 87 年開始，陸續規劃「政府再造」相關事宜，並開始執行政府再造方案，惟大部分的方案執行成效似乎不盡理想，既無法改善既有的諸多行政問題，亦無法創造另一個行政改革新局。作者認為東、西行政文化差異頗大，不假思索地引進「新政府運動」觀念及作法，終究難逃改革失敗的命運。本文提出「標竿學習法」（benchmarking）作為我國政府再造之新策略，希望藉「標竿學習」的行動取向作法，聯結行政改革理論與實務的差距，並克服我國行政文化上的諸多行政改革阻力。

以文找文

　　　　　Government action aimed at establishing a planned process for "Reinventing Government" in Taiwan, has been apparent ever since 1998, and many projects have already gone through the various stages of formulation, authorization and implementation. It is, however, clear that the accomplishment of "Reinventing Government" has not been an altogether satisfactory process from the perspective of Taiwan citizens. There has been a failure to solve the administrative problems that have existed for so long, and clearly, the opportunity to undertake successful administrative reform has been squandered. The problem lies in the government's attempts at importing the sort of 'reinventing' strategies used by the west, since the administrative and bureaucratic cultural gap between western and eastern nations is just too great to make these projects viable. Copying another nation's experiences in reinventing government without having any form of deliberation, is unlikely to lead to success, thus this article recommends that the government of Taiwan should adopt a "benchmarking" strategy in order to adapt its approach to "Reinventing Government" strategies. The "action" orientation of benchmarking can help to solve all the problems caused by the administrative and bureaucratic cultural gap, and dispose of the obstacles which hinder current administrative reform.

以文找文

期刊論文
1.	Fischer, R. J.(1994)。An Overview of Performance Measurement。Public Management，96(9)，2-8。
2.	Melkers, J. E.、Willoughby, K. G.(1998)。The State of the States: Performance Based Budgeting in 47 out of 50。Public Administration Review，58(1)，66-73。
3.	Bruder, Kenneth A., Jr.、Gray, Edward M.(1994)。Public-Sector Benchmarking: A Practical Approach。Public Management，96(9)，9-14。
4.	Ammons, D. N.(1999)。A Proper Mentality for Benchmarking。Public Administration Review，59(2)，105-109。
5.	Elmuti, Dean、Kathawala, Yunus(1997)。An Overview of Benchmarking Process: A Tool for Continuous Improvement and Competitive Advantage。Benchmarking for Quality Management & Technology，4(4)，229-243。
6.	Frost, Freerick、Pringle, Amanda(1993)。Benchmarking or the Search for Industry Best-Practice: A Survey of the Western Australian Public Sector。Australian Journal of Public Administration，52(1)，1-11。
7.	Sedgwick, Steve(1995)。Benchmarking and Best Practice: Promise and Performance。Australian Journal of Public Administration，54(3)，401-407。
8.	Shetty, Y. K.(1993)。Aiming high: competitive benchmarking for superior performance。Long Range Planning，26(1)，39-44。
9.	Treadwell, Jane、Maguire, Jerome、Howe, Anne(1995)。Benchmarking Corporate Services: A South Australian Public Sector Case Study。Australian Journal of Public Administration，54(3)，408-413。
10.	Camp, Robert C.(1989)。Benchmarking: The Search for Best Practices that Lead to Superior Performance, Part I。Quality Progress，January，61-69。
11.	Camp, Robert C.(1989)。Benchmarking: The Search for Best Practices that Lead to Superior Performance, Part II。Quality Progress，February，70-75。
12.	Camp, Robert C.(1989)。Benchmarking: The Search for Best Practices that Lead to Superior Performance, Part III。Quality Progress，March，76-82。
13.	Camp, Robert C.(1989)。Benchmarking: The Search for Best Practices that Lead to Superior Performance, Part IV。Quality Progress，April，62-69。
14.	Camp, Robert C.(1993)。A Bible for Benchmarking, by Xerox。Financial Executive，July/ August，23-27。
15.	Codling, Brian S.(1997)。Dynamics of Best Practice - A Multidimensional Perspective。Benchmarking for Quality Management & Technology，4(2)，96-103。
16.	Farazmand, Ali(1999)。Administrative Reform in Global Perspectives: A Symposium。International Journal of Public Sector。
17.	Fong, Sik Wah、Cheng, Eddie W. L.、Ho, Danny C. K.(1998)。Benchmarking: A General Reading for Management Practitioners。Management Decision，36(6)，407-418。
18.	Keehley, Patricia、MacBride, Sue(1997)。Can Benchmarking for Best Practices Work for Government?。Quality Progress，March，75-80。
19.	Zairi, Mohamed(1997)。Benchmarking: Toward Being an Accepted Management Tool or Is It on Its Way Out?。Total Quality Management，8，337-338。

圖書
1.	Zairi, Mohamed(1996)。Effective Benchmarking Learning from the Best。Effective Benchmarking Learning from the Best。New York, NY：Chapman & Hall。
2.	Cook, Sarah(1995)。Practical Benchmarking: A Manager's Guide to Creating a Competitive Advantage。London, UK：Kagan Page Limited。
3.	Zairi, Mohamed、Leonard, Paul(1994)。Practical benchmarking : The complete guide。New York, NY：Chapman ＆ Hill。
4.	Karlöf, Bengt、Östblom, Svante(1993)。Benchmarking: A Signpost to Excellence in Quality and Productivity。New York, NY：John Wiley & Sons, Ltd.。
5.	Barker, Lynton、Rubycz, Rom(1996)。Performance Improvement in Public Service Delivery: A Tool-Kit for Manager。London：Pitman Publishing。
6.	Bogan, Christopher E.、English, Michael J.(1994)。Benchmarking for Best Practices。New York, NY：McGraw-Hill。
7.	Camp, Robert C.(1995)。Business Process Benchmarking: Finding and Implementing Best Practices。Milwaukee, WI：ASQC Quality Press。
8.	Camp, Robert C.(1998)。Global Cases in Benchmarking: Best Practices from Organizations around the World。Milwaukee, Wisconsin：ASQ Quality Press。
9.	Ernst & Young LLP.(1993)。The International Quality Study- Best Practices Report: An Analysis of Management Practices that Impact Performance。Cleveland, Ohio：Ernst & Young LLP. and American Quality Foundation.。
10.	Codling, Sylvia(1998)。Benchmarking。England：Grower Publishing Limited。
11.	Riggs, Fred W.(1964)。Administration in Developing Countries: the Theory of Prismatic Society。Boston：Houghton Mifflin。
12.	Ammons, David N.(1996)。Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards。Thousand Oaks, CA：Sage。
13.	Keehley, P.、Medlin, S.、MacBride, S.、Longmire, L.(1997)。Benchmarking for Best Practices in the Public Sector。San Francisco：Jossey-Bass Publishers。
14.	Osborne, David、Gaebler, Ted(1992)。Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector。Addison-Wesley Publishing Company。
15.	Dunn, William N.(1994)。Public Policy Analysis: An Introduction。Prentice-Hall International Inc.。
16.	Senge, Peter、郭進隆、齊若蘭(1990)。第五項修練：學習型組織的藝術與實務。台北：天下文化。延伸查詢
17.	Riggs, F. W.(1962)。The Ecology of Public Administration。Bombay：Asia Publishing House。
18.	Camp, Robert C.(1989)。Benchmarking: The Research for Industry Best Practices that Lead to Superior Performance。Benchmarking: The Research for Industry Best Practices that Lead to Superior Performance。Milwaukee, WI。
19.	Federal Benchmarking Consortium(1998)。Serving the American Public: Best Practices in Resolving Customer Complaints。Global Cases in Benchmarking: Best Practices from Organizations Around the World。Milwaukee, WI。
20.	Gordon, Reginald(1987)。Management Review and Development Models in Local Authorities: A Discussion Paper。Management Review and Development Models in Local Authorities: A Discussion Paper。Canberra, Australia。
21.	Keehley, P.(1995)。Benchmarking Customer Service: Site Visit to Charlotte and Seattle。Benchmarking Customer Service: Site Visit to Charlotte and Seattle。Arlington, VA。

圖書論文
1.	Andersen, Bjørn(1995)。Benchmarking。Performance Management: A Business Process Benchmarking Approach。New York：Chapman & Hall。
2.	Cross, R.、Iqbal, A.(1995)。The Xerox Experience: Benchmarking Ten Years on。Benchmarking-Theory and Practice。New York：Chapman & Hall。
3.	Jackson, Sylvie(1998)。Benchmarking for a First-Class Supply Chain: The Post Office。Global Cases in Benchmarking: Best Practices from Organizations Around the World。Milwaukee, Wisconsin：ASQ Quality Press。

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