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| 2. | Braddon, D.、Foster, D.(1996)。Privatization:Social Science Themes and Perspectives。Aldershot：Dartmouth。 |
| 3. | Cutler, T.、Waine, B.(1997)。Managing the Welfare State。Oxford：BERG。 |
| 4. | Department of the Environment, Transport and the Regions(2001)。Best Value Performance Indicators for 2001/ 2002。London, UK：Department of Environment, Transportation and Regions。 |
| 5. | Department of the Environment, Transport and the Regions(2000)。Guide to Quality Schemes and Best Value。London：Department of Environment, Transportation and Regions。 |
| 6. | Department of the Environment, Transport and the Regions(1998)。Modern Local Government: In Touch with the People。Stationery Office。 |
| 7. | Department of the Environment, Transport and the Regions(1999)。The Beacon Scheme: Prospectus。London, UK：Department of Environment, Transportation and Regions。 |
| 8. | DTLR(2001)。The Advisory Panel on Beacon Councils--The Beacon Council Scheme consultation on themes for future rounds。London：DTLR。 |
| 9. | Bryson, L.(1992)。Welfare & The State。Macmillan。 |
| 10. | Healy, Judith(1998)。Welfare Options: delivering social services。Allen & Unwin。 |
| 11. | Rao, N.(1996)。Towards Welfare Pluralism--Public Service in a Time of Change。Aldershot：Dartmouth。 |
| 12. | Department of the Environment, Transport and the Regions(1998)。Modernising Local Government--Improving Local Services through Best Value。London。 |
| 13. | DETR(1999)。Local Government Act 1999: Part I Best Value。London。 |
| 14. | DETR(2001)。New Roles, New Opportunities: The Role of Elected Members in Best Value。London。 |
| 15. | Rashman, L.、Hartley, J.、Gulati, A.(2001)。Leading and Learning: Perception and attitude towards the Beacon Council Scheme and motivations for attending events。Warwick。 |