本研究採用深度訪談與焦點群體座談技術，對居住環境品質進行探索性的質化研究，針對三家上市上櫃營建公司所進行的深度訪談中，發現不同公司主管對於居住環境品質存在著相同的認知，另藉由社區居民的焦點群體座談中，得知不同社區居民對居住環境品質的知覺存在著相似觀點與主張，經整理彙總後，將兩方的意見以十三個居住環境品質決定性因素來包含之，而從業人員的認知與社區居民對於居住環境品質之預期與知覺的比較中，發現存在著七個缺口，本研究藉以建立居住環境品質缺口模式，進而定義居住環境品質。結合居住環境品質定義與居住環境品質決定性因素，建構居住環境品質概念性模式。本研究在本質上是屬於初探性，研究所得之居住環境品質決定性因素，值得未來進一步進行量化的調查實證研究。

This is an exploratory and quantitative research covering the quality of living environment. The in-depth interview and focus group techniques are adopted in the research. Of those personnel in three listed construction companies that were interviewed, it was found that top management executives from different companies indicated the same perception regarding the quality of living environment. In addition, through the focus group discussion with the community residents, it was found that residents from different communities also claimed similar points and ideas in terms of the quality of living environment. A total of thirteen determinants are demonstrated, after the consolidation of opinions and comments from both groups, to cover the quality of living environment. In the comparison of the top executives’ perception and the community residents’ expectation and awareness towards the quality of living environment, it was found to have seven quality gaps. As such, this study defines, through the establishment of the quality gaps model, the quality of living environment. It also establishes the conceptual model of the living environment quality by combining the definition and the determinants. This research is a preliminary exploration in essence determinants of the living environment quality derived from the study is worthwhile in the future to be used to undergo a research of quantifiable investigation on site.