| 期刊論文| 1. | Schwenk, C. R.(1990)。Conflict in Organizational Decision Making: An Exploratory Study of Its Effects in For-profit and Not-for-profit Organizations。Management Science，36(4)，436-448。   | | 2. | Kim, S.(2002)。Participative Management and Job Satisfaction: Lessons for Management Leadership。Public Administration Review，62(2)，231-250。 | | 3. | Wagner, J. A. III(1994)。Participation's Effects on Performance and Satisfaction: A Reconsideration of Research Evidence。Academy of Management Review，19(2)，312-330。 | | 4. | Sawy, O.(1997)。Redesigning the Customer Support Process for the Electronic Economy: Insights from Storage Dimensions。MIS Quarterly，21(4)，457-483。 | | 5. | Kimbrough, S. O.、Moore, S. A.(1997)。On automated message processing in electronic commerce and work support systems: Speech act theory and expressive felicity。ACM Transactions on Information Systems，15(4)，321-367。 | | 6. | Kendall, J. E.、Kendall, K. E.(1993)。Metaphors and Methodologies: Living Beyond the Systems Machine。MIS Quarterly，17(2)，149-171。 | | 7. | Berthon, Pierre、Pitt, L.、Ewing, M.、Carr, C. L.(2002)。Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation。Information Systems Research，13(4)，416-427。 | | 8. | Winograd, T.(1987)。A Language/Action Perspective on the Design of Cooperative Work。Human-computer Interaction，3(1)，3-30。 | | 9. | Andrade, J.、Ares, J.、García, R.、Pazos, J.、Rodríguez, S.、Silva, A.(2004)。A Methodological Framework for Viewpoint-oriented Conceptual Modeling。IEEE Transactions on Software Engineering，30(5)，282-294。 | | 10. | Banker, R. D.、Datar, S. M.、Kemerer, C. F.(1991)。A Model to Evaluate Variables Impacting the Productivity of Software Maintenance Project。Management Science，37(1)，1-18。 | | 11. | Denning, P. J.(2003)。Accomplishment。Communications of the ACM，46(7)，19-23。 | | 12. | Browne, G. J.、Rogich, M. B.(2001)。Am Empirical Investigation of User Requirements Elicitation: Comparing the Effectiveness of Prompting Techniques。Journal of Management Information Systems，17(4)，223-249。 | | 13. | Flores, F.、Graves, M.、Hartfield, B.、Winogard, T.(1998)。Computer Systems and the Design of Organizational Interaction。ACM Transactions on Office Information Systems，6(2)，153-172。 | | 14. | Vidgen, R.(2002)。Constructing a Web Information System Development Methodology。Information Systems Journal，12(3)，247-261。 | | 15. | Dietz, J. L. G.(2001)。DEMO: Towards a Discipline of Organization Engineering。European Journal of Operational Research，128(2)，351-363。 | | 16. | Nissen, H. W.、Jeusfeld, M. A.、Jarke, M.、Zemanek, G.、Huber, H.(1996)。Managing Multiple Requirements Perspectives with Meta-models。IEEE Software，13(2)，37-48。 | | 17. | Ott, M. C.(1972)。Mediation as a Method of Conflict Resolution: Two Cases。International Organization，26(4)，595-618。 | | 18. | Thayer, R. H.、Dorfman, M.(2005)。Software Engineering Glossary: Software Maintenance。IEEE Software，22(4)，103-103。 | | 19. | April, A.、Hayes, J. H.、Abran, A.、Dumke, R.(2005)。Software Maintenance Maturity Model (SM㎜): The Software Maintenance Process Model。Journal of Software Maintenance and Evolution，17(3)，197-223。 | | 20. | Lancioni, R.(1995)。The Reporting Relationship of Customer Service: Where Does It Belong in an Industrial Company。Industrial Marketing Management，24(1)，19-26。 | | 21. | Weigand, H.(2006)。Two Decades of the Language-action Perspective。Communications of the ACM，49(5)，65-70。 | | 22. | Chapin, N.、Hale, J. E.、Khan, K. Md.、Ramil, J. F.、Tan, W. G.(2001)。Types of Software Evolution and Software Maintenance。Journal of Software Maintenance and Evolution，13(1)，3-30。 | | 23. | Polo, M.、Piattini, M.、Ruiz, F.(2002)。Using a Qualitative Research Method for Building a Software Maintenance Methodology。Software - Practice and Experience，32(13)，1239-1260。 | 會議論文| 1. | 方念萱、蘇彥豪(1996)。網路傳播中的對話與對峙：以女性主義連線版的言說為例。第一屆資訊科技與社會轉型研討會。臺北：中央研究院社會學研究所籌備處。88-125。 延伸查詢 | | 2. | Swanson, E. B.(1976)。The Dimensions of Maintenance。San Francisco, CA。 | | 3. | Easterbrook, S.(1993)。Domain Modelling with Hierarchies of Alternative Viewpoints。San Diego, CA。4-6。 | | 4. | Olson, H. P.、Rodgers, T.(2002)。Multi-criteria Preference Analysis for Systematic Requirements Negotiation。Oxford, UK。 | | 5. | Ginige, A.(2002)。Web Engineering: Managing the Complexity of Web Systems Development。Ischia, Italy。 | | 6. | Lucas, F. J.、Molina, F.、Toval, A.、De Castro, M. V.、Cáceres, P.、Marcos, E.(2006)。Precise WIS Development。Palo Alto, CA。 | | 7. | Kaiya, H.、Saeki, M.(2006)。Using Domain Ontology as Domain Knowledge for Requirements Elicitation。Minneapolis, MN。 | 研究報告| 1. | Dart, S.、Christie, A. M.、Brown, A. W.(1993)。A Case Study in Software Maintenance (CMU/SEI-93-TR-8)。Pittsburgh, PA。 | 圖書| 1. | Searle, John R.、Vanderveken, Daniel(1985)。Foundations of Illocutionary Logic。Cambridge University Press。 | | 2. | George, J. M.、Jones, G. R.(2002)。Understanding and Managing Organizational Behavior。Upper Saddle River, NJ：Prentice-Hall。 | | 3. | 楊玉成(2003)。奧斯丁：語言現象學與哲學。台北：台灣商務印書館。 延伸查詢 | | 4. | Moran, Dermot(2000)。Introduction to phenomenology。London：Routledge。 | | 5. | Austin, John L.(1962)。How to Do Things with Words。Cambridge, Mass：Harvard University Press。 | | 6. | Gadamer, Hans-Georg、Weinsheimer, Joel、Marshall, Donald G.(1989)。Truth and Method。Crossroad Publishing Corporation。 | | 7. | Habermas, Jürgen、McCarthy, Thomas(1979)。Communication and the Evolution of Society。Beacon Press。 | | 8. | Institute of Electrical and Electronics Engineer(1990)。IEEE Standard Glossary of Software Engineering Terminology (IEEE Std 610.12-1990, Software Engineering)。IEEE Standard Glossary of Software Engineering Terminology (IEEE Std 610.12-1990, Software Engineering)。New York, NY。 | | 9. | Lucas, R. W.(1996)。Customer Service: Skills and Concepts for Business。Customer Service: Skills and Concepts for Business。Chicago, IL。 | | 10. | Institute of Electrical and Electronics Engineer(1998)。IEEE Standard for Software Maintenance (IEEE Standard 1219)。IEEE Standard for Software Maintenance (IEEE Standard 1219)。New York, NY。 | | 11. | Kinicki, A.、Williams, B. K.(2006)。Management: A Practical Introduction。Management: A Practical Introduction。New York, NY。 | 其他| 1. | Zhang, Z. X.，Han, Y. L.(2007)。The Effects of Reciprocation Wariness on Negotiation Behavior and Outcomes，0。 | |