| 期刊論文| 1. | Basu, R.(2004)。Sigma to operational excellence: role of tools and techniques。International Journal of Six Sigma and Competitive Advantage，1(1)，44-64。   | | 2. | Duguay, C. R.、Landry, S.、Pasin, F.(1997)。From mass production to flexible/agile production。International Journal of Operations and Production Management，17(12)，1183-1195。 | | 3. | Hoerl, R.(2004)。One perspective on the future of Six-Sigma。International Journal of Six Sigma and Competitive Advantage，1(1)，112-119。 | | 4. | Little, J.(1961)。A proof the queuing formula L=λW。Operations Research，9，383-387。 | | 5. | McAdam, R.、Evans, A.(2004)。The organizational contextual factors affecting the implementation of Six-Sigma in a high technology mass-manufacturing environment。International Journal of Six Sigma and Competitive Advantage，1(1)，29-43。 | | 6. | Moore, S.、Gibbons, A.(1997)。Is lean manufacturing universally relevant? an investigative methodology。International Journal of Operations and Production Management，17(9)，899-911。 | | 7. | Martínez Sánchez, A.、Pérez Pérez, M.(2001)。Lean indicators and manufacturing strategies。International Journal of Operations and Production Management，21(11)，1433-1452。 | | 8. | Nave, Dave(2002)。How to compare Six Sigma, lean and the theory of constraints: a framework for choosing what's best for your organization。Quality Progress，35(3)，73-78。 | | 9. | Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review，68(5)，105-111。 | | 10. | Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1985)。Problems and Strategies in Service Marketing。Journal of Marketing，49(1)，33-46。 | | 11. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 | | 12. | Snee, Ronald D.(2004)。Six-Sigma: the evolution of 100 years of business improvement methodology。International Journal of Six Sigma and Competitive Advantage，1(1)，4-20。 | 圖書| 1. | Breyfogle, F. W. III(1999)。Implementing six sigma: smarter solutions using statistical methods。New York：John Wiley & Sons, Inc。 | | 2. | Mizuno, S.、Akao, Y.(1994)。QFD: The Customer-Driven Approach to Quality Planning and Development。Tokyo：Asian Productivity Organization。 | | 3. | (2004)。Limitations of Value Stream Mapping。Kansas City, Missouri：Strategos, Inc.。 | | 4. | Davis, M.、Heineke, J.(2003)。Managing Services: Using Technology to Create Value。New York：McGraw-Hill Book Company。 | | 5. | De Feo, J.、Barnard, W.(2004)。Juran Institute s Six Sigma: Breakthrough and Beyond。New York：McGraw-Hill Book Company。 | | 6. | Devane, T.(2004)。Integrating Lean Six Sigma and High-Performance Organizations。New York：John Wiley & Sons, Inc.。 | | 7. | George, M.(2003)。Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions。New York：McGraw-Hill Book Company。 | | 8. | Gupta, P.(2004)。Six Sigma Business Scorecard。New York：McGraw-Hill Book Company。 | | 9. | Marchwinski, C.(2004)。Lean Lexicon。Massachusetts：Lean Enterprise Institute。 | | 10. | Pyzdek, T.(2003)。The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels。New York：McGraw- Hill Book Company。 | | 11. | Womack, J.(2004)。A letter to Lean Thinker。Brookline, Massachusetts：Lean Enterprise Institute。 | | 12. | Harry, M.、Schroeder, R.(2000)。Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations。New York：Doubleday。 | | 13. | Womack, J. P.、Jones, D. T.(1996)。Lean thinking: Banish Waste and Create Wealth in Your corporation。Simon & Schuster。 | | 14. | Womack, J.、Jones, D.、Roos, D.(1990)。The Machine That Changed the World: The Story of Lean Production。New York：Rawson Associates Press。 | | 15. | Pande, Peter S.、Neuman, Robert P.、Cavanagh, Roland R.(2000)。The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance。New York, NY：McGraw-Hill。 | |