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題名：從委外式員工協助方案探討企業員工諮商內容之研究
書刊名：中華輔導與諮商學報
作者：林栢章／王精文 引用關係
作者(外文)：Lin, Po-chang／Wang, Ching-wen
出版日期：2009
卷期：26
頁次：頁47-83
主題關鍵詞：員工協助方案；員工問題；員工諮商輔導；健康促進；Employee assistance programs；Employee problem；Employee counseling and guidance；Health promotion
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(10) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:10
  • 共同引用共同引用:15
  • 點閱點閱:82
在高壓力的職場環境下，如何幫助企業員工解決身心健康、工作壓力、家庭婚姻、生活事務等問題，已成為許多諮商輔導人員極為關心的課題。本研究從企業委外的員工協助方案(EAP)角度，探討不同產業別及企業別員工使用EAP諮商的內容與差異，以及EAP宣導活動與員工使用率的關係。資料蒐集採用事後回溯研究方法，取八家企業實際發生的員工求助行為紀錄，與宣導EAP活動的資料，先以內容分析法歸納出574筆諮商事件，再進行統計分析。研究發現如下：(1)整體員工諮商事件數，前三名為：法律諮詢、家庭婚姻、生涯發展。(2)高科技業與服務業員工，各呈現出顯著不同的諮商事件。(3)在高科技業或服務業中，本國與外商企業員工，各呈現出顯著不同的諮商事件。此外，在同一類的諮商事件中，員工也有不同的諮商問題內容。(4)不同的職稱別、年齡及工作年資的員工，各呈現出不同的諮商事件。(5)高程度的EAP宣導活動，或在宣導活動期間時，員工的EAP諮商使用率會明顯增加。本研究結果可提供國內企業諮商輔導單位及其研究人員參考。
Under high stress workplace environment, counselors have concerns with the issues of how to support employee to deal with problems drawn from physical and mental health, work stress, marital status, family life and daily life. This study investigated the employees' counseling contents among different industries and national enterprises, and explored the relationship between the promotion activities and the utilization rate of the external employee assistance programs (EAP). We collected 574 employees' counseling records and the promotion activities data of EAP from eight companies. After content analysis and statistical analysis, the findings were as follows: (1) The top three employees' counseling areas were law consultation, family and marriage, and career development. (2) The employees' counseling issues in high-tech industry were significantly different from the service industry. (3) The employees' counseling contents in domestic companies were significantly different from the foreign companies within high-tech industry and the service industry. Besides, different problem contents were shown in the same counseling service. (4) Employeed with various positions, ages, and work years showed different counseling contents. (5) High degree or duration of EAP promotion activities significantly increases the utilization rate of EAP. Finally, the implications and practical suggestions of the research findings are discussed.
期刊論文
1.Selvik, R.、Stephenson, D.、Plaza, C.、Sugden, B.(2004)。EAP impact on work, relationship, and health outcomes。Journal of Employee Assistance，34(2)，18-22。  new window
2.Harlow, K. C.(1998)。Employee attitudes toward an internal employee assistance program。Journal of Employment Counseling，35(3)，141-150。  new window
3.Milne, S. H.、Blum, T. C.、Roman, P. M.(1994)。Factors influencing employees' propensity to use an employee assistance program。Personnel Psychology，47(1)，123-145。  new window
4.Masi, D. A.、Jacobson, J. M.(2003)。Outcome measurements of an integrated employee assistance and work-life program。Research on Social Work Practice，13(4)，451-467。  new window
5.Ben-Bakr, K. A.、Al-Shammari, I. S.、Jefri, O. A.(1995)。Occupational stress in different organizations: A Saudi Arabian survey。Journal of Managerial Psychology，10(5)，24-28。  new window
6.Blum, T. C.、Roman, P. M.(1992)。A description of clients using employee assistance programs。Alcohol Health and Research World，16(2)，120-128。  new window
7.Csiernik, R.(2003)。Employee assistance program utilization: Developing a comprehensive scorecard。Employee Assistance Quarterly，18(3)，45-60。  new window
8.Macdonald, S.、Lothian, S.、Wells, S.(1997)。Evaluation of an employee assistance program at a transportation company。Evaluation and Program Planning，20(4)，495-505。  new window
9.Johnson, S.、Cooper, C.、Cartwright, S.、Donald, I.、Taylor, P.、Millet, C.(2005)。The experience of work-related stress across occupations。Journal of Managerial Psychology，20(2)，178-187。  new window
10.Lu, L.、Gilmour, R.、Kao, S. F.、Huang, M. T.(2006)。A cross-cultural study of work/family demands, work/family conflict and well-being: the Taiwanese vs. British。Career Development International，11(1)，9-27。  new window
11.陳家聲、吳就君、張德聰、張素凰、楊蓓(20040300)。職場心理健康促進系統模型的建構。人力資源管理學報，4(1)，29-47。new window  延伸查詢new window
12.溫金豐、黃智(2000)。員工諮商方案的運作—以台灣飛利浦建元電子公司被動元件廠談心園為例。產業管理學報，2（1），29-49。new window  延伸查詢new window
13.Arthur, A. R.(2000)。Employee assistance programmes: The emperor's new clothes of stress management?。British Journal of Guidance & Counselling，28(4)，549-559。  new window
14.Beidel, B. E.(2005)。An integrated eap-defining one's place in the organization: A perspective from the internal eap side of the fence。Journal of Workplace Behavioral Health，20(3/4)，281-306。  new window
15.Brummett, P. O.(2000)。A comparison of employee assistance programs providing internal versus external treatment services: A research note。Employee Assistance Quarterly，15(4)，19-27。  new window
16.Cohen, G. S.、Gard, L. H.、Heffernan, W. R.(1998)。Employee assistance programs: A preventive, cost-effective benefit。Journal of Health Care Finance，24(3)，45-53。  new window
17.Csiernik, R.(1999)。Internal versus external employee assistance programs: What the Canadian data adds to the debate。Employee Assistance Quarterly，15(2)，1-12。  new window
18.Csiernik, R.、Atkison, B.、Cooper, R.、Devereux, J.、Young, M.(2001)。An examination of a combined internal-external employee assistance program: The ST Joseph's health centre employee counselling service。Employee Assistance Quarterly，16(3)，37-48。  new window
19.Davis, A.、Gibson, L.(1994)。Designing employee welfare provision。Personnel Review，23(7)，33-45。  new window
20.Elliott, K.、Shelley, K.(2005)。Import of employee assistance programs on substance abusers and workplace safety。Journal of Employment Counseling，42(3)，125-132。  new window
21.Gerstein, L. H.、Bayer, G. A.(1988)。Employee assistance programs: A systemic investigation of their use。Journal of Counseling and Development，66，294-297。  new window
22.Hartwell, T. D., Paul, S., French, M. T., Potter, F. J., Rodman, N. F.,、Zarkin, G. A.(1996)。Aiding troubled employee: The prevalence, cost, and characteristics of employee assistance programs in the united states。American Journal of Public Health，86(6)，804-808。  new window
23.Joplin, J. R. W., Francesco, A. M., Shaffer, A. M.,、Lau, T.(2003)。The marco environment and work family conflict: Development of a cross-cultural comparative frame-work。International Journal of Cross-Cultural Management，3 (3)，325-332。  new window
24.Kirk, A. K.,、Brown, D. F.(2001)。A comparison of internal and external providers of employee assistance programs in Australia。Journal of Occupational Health and Safety，17(6)，579-585。  new window
25.Kirk, A. K.,、Brown, D. F.(2003)。Employee assistance programs: A review of the management of stress and wellbeing through workplace counseling and consulting。Australian Psychologist，38(2)，138-143。  new window
26.Lu, L. T.、Lee, Y. H.(2007)。The effect of supervision style and decision-making on role stress and satisfaction of senior foreign managers in international joint ventures in China。International Journal of Commerce & Management，17(4)，284-294。  new window
27.Lubin, B.、Shanklin, H. D.、Sailors, J. R.(1992)。The eap literature: Articles and dissertation。Employee Assistance Quarterly，18(1)，47-90。  new window
28.Paul, R.、Thompson, C.(2006)。Employee assistance program responses to large scale traumatic events: Lessons learned and future opportunities。Journal of Workplace Behavioral Health，21(3/4)，1-19。  new window
29.Ramanathan, C. S.(1992)。EAPs response to personal stress and productivity: Implications for occupational social work。Social Work，37(3)，234-239。  new window
30.Reynolds, G. S.,、Lehman, W. E. K.(2003)。Levels of substance use and willingness to use the employee assistance program。The Journal of Behavioral Health Services & Research，30(2)，238-248。  new window
31.Shumway, S. T.、Wampler, R. S.、Dersch, C.、Arredondo, R.(2004)。A place for marriage and family services in employee assistance programs (EAPs): A survey of EAP client problems and needs。Journal of Marital and Family Therapy，30，71-79。  new window
32.Straussner, S. L. A.(1988)。Comparison of in-house and contracted-out employee assistance programs。Social Work，33(1)，53-55。  new window
33.Takashi, M.、Yuiko, F.、Keiko, S.(2004)。Characteristics of an external employee assistance programme in Japan。Occupational Medicine，54，570-575。  new window
34.Worrall, L.、Cooper, C. L.(1995)。Executive stress in different industrial sectors, structures and sizes of business。Personnel Review，24(7)，3-12。  new window
35.Masi, S.,、Friedland, S.(1988)。EAP action & options。Personnel Journal，67，61-67。  new window
會議論文
1.林桂碧(2004)。如何運用員工協助方案於公部門以提升公部門員工心理健康。台北：行政院海巡署。29-45。  延伸查詢new window
學位論文
1.蕭源都(2003)。建構台灣企業員工協助方案模式之研究(博士論文)。國立臺灣師範大學，臺北。new window  延伸查詢new window
2.劉一敏(2006)。企業辦理員工協助方案影響因素之探討：以員工諮商服務為例，台北。  延伸查詢new window
圖書
1.Berridge, J.、Cooper, C.、Highley-Marchington, C.(1997)。Employee assistance programs and workplace counselling。Chichester：John Wiley & Sons Ltd。  new window
2.王文科(1999)。教育研究法--民族誌研究。臺北：五南圖書出版公司。  延伸查詢new window
3.吳明隆(2005)。統計應用學習實務。臺北市：知城數位科技有限公司。  延伸查詢new window
4.勞動部(1998)。員工協助方案工作手冊。台北：勞動部。  延伸查詢new window
5.謝鴻鈞(1996)。工業社會工作實務--員工協助方案。台北：桂冠。  延伸查詢new window
6.Milkovich, G. T.、Newman, J. M.(2002)。Compensation。McGraw-Hill Irwin。  new window
7.Patton, Michael Q.(2002)。Qualitative evaluation and research methods。Sage Publications。  new window
8.Denzin, Norman K.(1978)。The Research Act: A Theoretical Introduction to Socilogical Methods。New York, NY：McGraw-Hill。  new window
9.Cunningham, G.(1994)。Effective employee assistance programs: A guide for EAP counselors and managers。New Delhi：International Education and Professional。  new window
10.Dickman, F.、Challenger, B. R.、Emener, W. G.、Hutchison, W. S.(1988)。Employee assistance programs: A basic text。Springfield, Illinois：Charles Thomas。  new window
11.Employee Assistance Professionals Association(2003)。EAPA standards and professional guidelines for employee assistance professionals association。Virginia, Arlington：EAPA Press。  new window
12.Harnois, G.、Gabriel, P.(2000)。Mental health and work: Impact issues and good practices。Geneva：World Health Organization。  new window
13.International Institute for Management Development(2007)。World competitiveness year-book。  new window
14.International Labour Organization(2006)。The yearbook of labour statistics for 2006。Geneva。  new window
15.Lewis, J. A.,、Lewis, M. D.(1986)。Counselling programs for employees in the work-place。CA。  new window
16.Roman, P. M.(2001)。Employee assistance programs as workplace platforms for alcohol and drug problem intervention。Athens：Institute for Behavioral Research of Georgia University。  new window
圖書論文
1.Amaral, T. M.(1999)。Benchmarks and performance measures for employee assistance programs。The employee assistance handbook。New York：John Wiley & Sons。  new window
2.方隆彰(1995)。員工協助方案概論。員工協助方案實務手冊。台北：張老師文化出版社。  延伸查詢new window
 
 
 
 
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