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題名：員工協助方案人員面對保密議題之倫理判斷歷程研究
書刊名：教育心理學報
作者：張素惠／莊謹鳳／王智弘
作者(外文)：Chang, Su-hui／Chuang, Jin-fong／Wang, Chih-hung
出版日期：2019
卷期：51:2
頁次：頁231-255
主題關鍵詞：保密；員工協助方案；倫理；倫理判斷；倫理衝突；Confidentiality；Employee assistance programs；Ethical conflicts；Ethical impact；Ethical judgment
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:79
  • 點閱點閱:4
本研究旨在探討員工協助方案人員面對保密議題之倫理判斷歷程研究。針對六名企業內部EAPs人員採個別深度訪談，以敘說研究中採用「類別－內容」進行質性分析。研究結果發現企業內部EAPs人員會涉及不同型態的保密議題，並會經歷衝突、判斷與影響階段歷程：一、在衝突階段會遭遇：1.行政力量介入EAPs運作，導致保密兩難的壓力；2.當事人對保密知覺態度的差異；3.涉及保密例外與預警責任的衝突；二、在判斷階段會考慮五個面向：1.以員工協助方案人員倫理守則作為基礎判斷；2.考量個案的權益是否受到傷害作為判斷；3.以個案最大福祉作考慮；4.評估並啟動相關資源協助；5.善用知情同意並尊重當事人自主決定權；三、在影響階段會透過支持系統協助並找到自身調適的方法：1.內部自我調適；2.尋求外部支持系統協助；3.重新定位EAPs服務功能；4.調整因應策略。這些歷程將會不斷沉澱與思考，逐漸形成下一次處理倫理衝突事件的經驗判斷。最後，本研究依據研究結果提出相關建議。
This study explored the ethical judgment process of employee assistance program (EAPs) professionals on confidentiality issues. In-depth interviews were conducted with six EAPs professionals within the company, and the ＂category content＂ strategy was used for conducting qualitative analysis in the narrative study. The study found that EAPs professionals within the company have different types of confidentiality issues and experience the conflict, judgment, and impact stages of the ethical judgment process. First, the following confidentiality issues are encountered in the conflict stage: (1) the involvement of administrative forces in the operation of EAPs, thus leading to a confidentiality dilemma, (2) the differences in the attitudes of the parties toward the perception of confidentiality, and (3) the conflicts in the consideration of the confidential exception and the duty to warn. Second, in the judgment stage, EAPs professionals within the company make ethical judgments and decisions based on five aspects: (1) by using the EAPs code of ethics, (2) by considering whether the rights of the client are harmed, (3) by considering the optimal welfare of the client, (4) by evaluating and initiating related resource assistance, and (5) by considering the informed consent aspect in the decision for the parties. Third, in the impact stage, EAPs professionals within the company seek support from the support system and develop their adjustment methods: (1) internal self-adjustment, (2) inquiry pertaining to the external support system assistance, (3) redefining of the EAPs service function, (4) adjustment and coping strategies, and others. These processes will continue to precipitate and reflect, gradually forming the next treatment experience and judgment of ethical conflict events. Finally, based on the research results, this study also proposed relevant suggestions for the practical development of EAPs and the future research of the ethical issues of these programs.
期刊論文
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13.洪莉竹(2016)。實務工作者面對倫理挑戰的考量與經驗：臺灣諮商輔導倫理議題研究之探討。臺灣諮商心理學報，4(1)，1-16。new window  延伸查詢new window
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19.周雪璉(20120600)。企業諮詢師面對諮商專業倫理的挑戰與準備。輔導季刊，48(2)，53-59。new window  延伸查詢new window
20.陳怡如(20180900)。雙贏之員工協助方案(EAPs)：從過往管理模式中(Six-sigma)探究及延伸。諮商與輔導，393，62-64。  延伸查詢new window
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23.Burke, J.、Shaper, D. A.(2009)。Do "free" EAPs offer value? It depends who you ask。Employee Benefit New，23(11)，60-73。  new window
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會議論文
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學位論文
1.王智弘(1999)。諮商倫理量表編製、教學方案設計及教學效果比較研究(博士論文)。國立彰化師範大學。new window  延伸查詢new window
2.張文慧(2011)。企業導入員工協助方案之影響因素研究--以憂鬱防治方案為個案(碩士論文)。逢甲大學。  延伸查詢new window
3.Mundalamo, T.(2015)。Factors affecting the utilization of Employee Assistance Programme (EAP) services in a waste management company(碩士論文)。University of Pretoria，Pretoria。  new window
圖書
1.方隆彰(1995)。員工協助方案實務手冊。臺北：張老師文化出版社。  延伸查詢new window
2.趙然(2011)。員工協助方案專業人員手冊。台北：張老師。  延伸查詢new window
3.Carroll, M.(1996)。Workplace counseling: A system approach to employee care。Sage。  new window
4.Richard, M. A.、Emener, W. G.、Hutchison, W. S.(2009)。Employee assistance programs: Wellness/enhancement programming。Springfield, Illinois：Charles C. Thomas。  new window
5.Corey, G.、Corey, M. S.、Callanan, P.(2003)。Issues and ethics in the helping professions。Pacific grove, CA：Brooks/Cole。  new window
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10.張西超(2015)。員工幫助計畫。北京：中國人民大學出版社。  延伸查詢new window
11.Corey, G.、Corey, M. S.、Callanan, P.、修慧蘭、林蔚芳、洪莉竹(2014)。專業助人工作倫理。台北：雙葉書廊。  延伸查詢new window
12.Cottone, R. R.、Tarvydas, V. M.(2006)。Counseling ethics and decision-making。New York：Pearson。  new window
13.Corey, G.、Corey, M. S.、Callanan, P.(2014)。Issues and ethics in the helping professions。Belmont, CA：Brooks/Cole。  new window
14.Employee Assistance Professionals Association(2010)。EAPA Standard and Professional Guidelines for Employee Assistance Programs。Arlington, VA：Employee Assistance Professionals Association。  new window
15.Panszczyk, L.、McDonnell-Kennedy, D.、Turan, T.(2004)。U.S. Master Employee Benefits Guide。Chicago：CCH Incorporated。  new window
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18.Winston, W.、Winegar, N.(2014)。Employee Assistance Programs in managed care。Routledge。  new window
19.洪莉竹(20130000)。學生輔導工作：倫理守則暨案例分析。臺北市：張老師文化。new window  延伸查詢new window
20.Lieblich, Amia、Tuval-Mashiach, Rivka、Zilber, Tamar、吳芝儀(2008)。敘事研究：閱讀、分析與詮釋。濤石文化事業有限公司。  延伸查詢new window
其他
1.勞動部(2014)。員工協助方案推動手冊，https://wlb.mol.gov.tw/page/content.aspx?id=58。  延伸查詢new window
2.Employee Assistance Professionals Association(2011)。Definitions of an Employee Assistance Program (EAP) and EAP core technology，http://www.eapassn.org/About/About-Employee-Assistance/EAP-Definitions-and-Core-Technology。  new window
 
 
 
 
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