「網路預約掛號」之網路安全性對服務品質與顧客滿意度的影響--以南部兩家醫學中心為例_

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題名：	「網路預約掛號」之網路安全性對服務品質與顧客滿意度的影響--以南部兩家醫學中心為例
書刊名：	正修學報
作者：	張景盛／蔡岳展／梁榮達／鄭駿豪／徐村和
作者(外文)：	Chang, Ching-sheng／Tsai, Yueh Chan／Liang, Rong-da／Cheng, Chun-hao／Hsu, Tsuen-ho
出版日期：	2009
卷期：	22
頁次：	頁251-267
主題關鍵詞：	網路預約掛號；網路安全；服務品質；病患滿意度；結構方程模式；Online appointment system；Network security；Service quality；Patient satisfaction；Structural equation modeling；SEM
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:17

在網路安全的考量下運用「網路預約掛號」資訊科技以提昇服務品質及病患滿意度，爲目前各醫療機構積極努力目標。本研究選擇臺灣南部兩家有進行網路掛號之重要大型醫學中心的看診病患爲研究對象，以問卷調查法進行研究，問卷共發放700份，得到有效問卷590份，有效回收率爲84.3%。進行結構方程模式分析，其結果發現如下：1.服務品質對病患滿意度有正面的影響。2.網路安全性對服務品質有正面的影響。3.網路安全性對病患滿意度有正面的影響。

以文找文

To utilize information technology by adopting the online appointment system under the consideration of network security to improve service quality and patient satisfaction is presently the top priority for every healthcare institution. A total of 700 copies of questionnaire from two medical centers providing the online appointment system service in southern Taiwan were distributed, among which 590 valid copies were retrieved with a response rate of 84.3%. After the statistics and estimation with the structural equation modeling, the findings are as follows: (1) the service quality has a positive effect on patient satisfaction; (2) network security contributes a positive effect on service quality; and (3) network security contributes a positive effect on patient satisfaction.

以文找文

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