:::

詳目顯示

回上一頁
題名:品牌形象與顧客滿意對再購意願之影響--以臺灣啤酒為例
書刊名:正修學報
作者:張景盛蔡岳展徐村和 引用關係黃俊英藍宜亭陳卜僑
作者(外文):Chang, Ching-shengTsai, Yueh-chanHsu, Tsuen-hoHuang, Jun-yingLan, Yi-tingChen, Pu-chiao
出版日期:2010
卷期:23
頁次:頁197-210
主題關鍵詞:啤酒品牌品牌形象顧客滿意度再購意願BeerBrandBrand imageCustomer satisfactionRepurchase intentions
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(8) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:90
  • 點閱點閱:120
啤酒市場的開放,造成各品牌啤酒激烈的競爭,而取得優勢的關鍵取決於品牌形象,品牌的消極功能在於防止仿冒與辨識產品或服務;積極的功能則用於訊息傳達,影響其品質評價,本研究透過對消費者進行問卷調查,了解消費者對於市場中啤酒品牌形象、顧客滿意度與再購意願之關係,問卷共發放500 份,得到有效問卷268 份,有效回收率為53.6% 。分析結果發現如下:品牌形象對顧客滿意度與再購意願有正面的影響。顧客滿意度對再購意願有正面的影響。
The liberalization of the beer market contributes a white-hot competition among all brands of beer. The key to holding the edge on the beer market lies in brand image. The brand passively prevents fakes and identifies authentic products/ services, and proactively delivers relevant messages to influence the quality evaluation. This study distributes questionnaires to consumers in order to explore the correlation between consumers’ perception of different beer brands on the market, customer satisfaction, and repurchase intentions. A total of 500 questionnaires are distributed, 268 of which are valid, accounting for a response rate of 53.6%. The research findings are as follows: brand image has a positive effect on customer satisfaction and repurchase intentions, and customer satisfaction has a positive effect on repurchase intentions.
期刊論文
1.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
2.Keller, Kevin Lane(199301)。Conceptualizing, Measuring, and Managing Customer-Based Brand Equity。Journal of Marketing,57(1),1-22。  new window
3.Anderson, J. C.、Gerbing, D. W.(1988)。Structural Equation modeling in practice: A review and recommended two-step approach。Psychological Bulletin,103(3),411-423。  new window
4.王素梅(200008)。酒類產業發展概況。食品市場資訊,8908,14-15。  延伸查詢new window
5.張景盛、石英鈴、梁榮達、蔡佩珂(20081000)。護理人員的工作滿足對工作輪調與組織承諾的中介效果--以南部醫學中心為例。醫院,41(5),67-80。  延伸查詢new window
6.張景盛、翁慧卿、徐村和(200711)。服務接觸之架構模式與實證研究。正修學報,20,217-236。new window  延伸查詢new window
7.張景盛、張海青、黃俊英(20090600)。臨床護理人員的角色壓力對工作滿足與組織承諾之影響。中原企管評論,7(1),117-134。new window  延伸查詢new window
8.張景盛、蔡岳展、梁榮達、鄭駿豪、徐村和(20091100)。「網路預約掛號」之網路安全性對服務品質與顧客滿意度的影響--以南部兩家醫學中心為例。正修學報,22,251-267。new window  延伸查詢new window
9.張景盛、戴士欽、石英鈴(200801)。臨床護理人員工作輪調與工作滿意對組織承諾影響之探討。醫護科技學刊,10(1),15-26。new window  延伸查詢new window
10.鄒德強、王高、趙平、王燕(2007)。功能性價值和象徵性價值對品牌忠誠的影響:性別差異和品牌差異的調節作用。南開管理評論,10,4-12。  延伸查詢new window
11.Kim, J. O.、Sandra, F.、Gu, & Moon, S. J.(2002)。Gross-cultural consumer values, and purchase behavior。Journal of Consumer Marketing,19(6),481-502。  new window
12.Mehta, A.(1999)。Using seif-concept to assess advertising effectiveness。Journal of Advertising Research,39(1),81-89。  new window
13.Sung, M.、Yang, S. U.(2008)。Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation。Journal of Public Relations Research,20(4),357-376。  new window
14.李正文、劉晏尚(200703)。網際網路特性與顧客關係之研究--以服務業為例。顧客滿意學刊,3(1),25-60。new window  延伸查詢new window
15.Chang, C. S.、Chang, H. C.(2009)。Perceptions of Internal Marketing and Organizational Commitment by Nurses。Journal of Advanced Nursing,65(1),92-100。  new window
16.Chang, C. S.、Weng, H. C.、Chang, H. H.、Hsu, T. H.(2006)。Customer satisfaction in medical service encounter: A comparison between obstetrics and gynecology patients and general medical patients。Journal of Nursing Research,14(1),9-23。  new window
17.Bai, Billy、Law, Rob、Wen, Ivan(2008)。The impact of website quality on customer satisfaction and purchase intentions: evidence from Chinese online visitors。International Journal of Hospitality Management,27(3),391-402。  new window
18.Batra, Rajeev、Homer, Pamela Miles(2004)。The situational impact of brand image beliefs。Journal of Consumer Psychology,14(3),318-330。  new window
19.張景盛、翁慧卿、徐村和(20070900)。從服務接觸觀點探討不同科別醫療服務品質之差異--以一般科與婦產科門診為例。品質學報,14(3),301-315。new window  延伸查詢new window
20.Csikszentmihalyi, M.(2000)。The costs and benefits of consuming。Journal of Consumer Research,27(2),267-272。  new window
21.詹定宇、張朝清(20001000)。進口啤酒行銷通路發展之研究--三家領先品牌為例。產業管理學報,2(1),1-27。new window  延伸查詢new window
22.張景盛、張心馨(20071200)。Effects of Internal Marketing on Nurse Job Satisfaction and Organizational Commitment: Example of Medical Centers in Southern Taiwan。The Journal of Nursing Research,15(4),265-274。new window  new window
23.Cretu, Anca E.、Brodie, Roderick J.(2007)。The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective。Industrial Marketing Management,36(2),230-240。  new window
24.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
25.Avolio, Bruce J.、Yammarino, Francis J.、Bass, Bernard M.(1991)。Identifying common methods variance with data collected from a single source: An unresolved sticky issue。Journal of Management,17(3),571-587。  new window
26.Park, C. Whan、Jaworski, Bernard J.、MacInnis, Deborah J.(1986)。Strategic Brand Concept-Image Management。Journal of Marketing,50(4),135-145。  new window
27.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
28.Hsieh, Ming-huei、Pan, Shan-Ling、Setiono, Rudy(2004)。Product-, corporate-, and country-image dimensions and purchase behavior: A multicountry analysis。Journal of the Academy of Marketing Science,32(3),251-270。  new window
29.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
30.劉維公(20011200)。當代消費文化社會理論的分析架構--文化經濟學(cultural economy)、生活風格(lifestyles)與生活美學(the Aesthetics of Everyday Life)。東吳社會學報,11,113-136。new window  延伸查詢new window
31.Oliver, R. L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decision。Journal of Marketing Research,17,460-469。  new window
32.李豪、黃孟慧、張家銘(2009)。Aaker消費者品牌權益量表之實證研究。休閒暨觀光產業研究,4(2),96-111。new window  延伸查詢new window
會議論文
1.陳銘薰、許耀仁(2006)。品牌形象與品牌忠誠度之關係探討:以遠雄建設入口網站為例。2006資訊管理學術與實務研討會,42-54。  延伸查詢new window
圖書
1.Nunnally, J. C.(1978)。Psychometric Theory。New York:McGraw-Hill。  new window
2.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
3.Fishbein, M.、Ajzen, I.(1980)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley。  new window
4.Engel, James F.、Blackwell, Roger D.、Miniard, Paul W.(1993)。Consumer Behavior。Dryden Press。  new window
其他
1.台灣省菸酒公賣局(2008)。台灣五十年來統計公賣局概況,http://twstudy.iis.sinica.edu.tw/twstatistic50/Monopoly.htm, 20090406。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE