Abstract This study aims to compare whether the service quality dimensions of business districts and the dimensions of SERVQUAL measure are consistent, and then analyze whether service quality dimensions are different due to the difference in types of services. SWOT and TOWS matrix analysis are applying to match substainable strategies for business districts. The findings are that the service quality dimensions of different business districts are different. The pragmatic findings are that Shenkeng Old Street is a business district of special industry and well-known for its snacks. Its five service quality dimensions elicited are service guarantee, professional ability, culture presentation, environmental and information management and traffic planning. In addition, Pingsi Business District is a business district of cultural industry and famous for cultural tourism. Its four service quality dimensions are service management, feature presentation, traffic and information arrangement and environmental protection. Through linking the outcome of the gap analysis between expectation and perception of services with the above-mentioned dimensions, some combinations of strategies matrix to manage Shenkeng Old Street and Pingsi Business District are created, including service quality strategies of SO, WO, ST and WT. It is hoped that these strategies are effective on attracting more people, bringing more businesses, enhancing their fame, and showing features of their local industries.