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題名:商圈服務品質解密-
作者:鄭兆倫朱浩謝佩玲
出版日期:2015
出版項:臺北:商業發展研究院
ISBN:9789866057687
主題關鍵詞:商業地理商業區商業管理
學門:管理學
資料類型:專書
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:2
期刊論文
1.McCarthy, John(2005)。Promoting Image and Identity in 'Cultural Quarters': the case of Dundee。Local Economy,20(3),280-293。  new window
2.Mitchell, J.(2001)。Business improvement districts and the "new" revitalization of downtown。Economic Development Quarterly,15(2),115-123。  new window
3.李青松、鍾侑玎、陳欣怡、車成緯(20100600)。特色商圈意象、餐廳服務品質與關係品質之研究--以新竹北埔特色商圈之客家餐廳為例。運動休閒餐旅研究,5(2),1-19。new window  延伸查詢new window
4.劉明德(20100600)。商圈服務品質構面對應服務品質策略之研究。品質學報,17(3),247-267。new window  延伸查詢new window
5.Vandermerwe, S.、Rada, J.(1988)。Servitization of business: adding value by adding services。European Management Journal,6(4),314-324。  new window
6.Reichheld, F. F.、Sasser, W. E. Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
7.Kettinger, W. J.、Lee, C. C.(1997)。Pragmatic Perspectives on the Measurement of Information Systems Service Quality。MIS Quarterly,21(2),223-240。  new window
8.Jalilvand, M. R.、Esfahani, S. S.、Samiei, N.(2011)。Electronic word-of-mouth: Challenges and opportunities。Procedia Computer Science,3,42-46。  new window
9.Garvin, David A.(1984)。What Does "Product Quality" Really Mean?。MIT Sloan Management Review,26(1),25-43。  new window
10.Teas, R. Kenneth(1993)。Consumer Expectations and the Measurement of Perceived Service Quality。Journal of Professional Services Marketing,8(2),33-54。  new window
11.Childress, R. D.、Crompton, J. L.(1997)。A comparison of alternative direct and discrepancy approaches to measuring quality of performance at a festival。Journal of Travel Research,36(2),43-57。  new window
12.Juran, J. M.(1986)。Universal approach to managing for quality。Quality Progress,19,10-24。  new window
13.Knutson, B.、Stevens, P.、Wullaert, C.、Patton, M.、Yokoyama, F.(1990)。LODGSERV: A service quality index for the lodging industry。Hospitality Research Journal,14(2),277-284。  new window
14.Takeuchi, Hirotaka、Quelch, John A.(1983)。Quality Is More Than Making a Good Product。Harvard Business Review,61(4),139-145。  new window
15.李青松、黃智彥、游春福(20101200)。臺灣商圈經營關鍵成功要素分析研究。管理實務與理論研究,4(4),65-81。new window  延伸查詢new window
16.Anderson, Eugene W.、Fornell, Claes(2000)。Foundations of the American Customer Satisfaction Index。Total Quality Management,11(7),869-882。  new window
17.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1991)。Refinement and reassessment of the SERVQUAL scale。Journal of Retailing,67(4),420-450。  new window
18.Behshid, F.、Elshennawy, A. K.(1989)。Defining service quality is difficult for service and manufacturing firm。Industrial Engineering,21(3),17-19。  new window
19.Coakes, E.、Smith, P.(2007)。Developing communities of innovation by identifying innovation champions。The International Journal of Knowledge and Organizational Learning Management,14(1),74-85。  new window
20.Robertson, K. A.(2004)。The main street approach to downtown development: An examination of the four-point program。Journal of Architectural and Planning Research,21(1),55-73。  new window
21.洪運杓(2014)。未來將與台灣拓展更多合作機會。卓越雜誌,341,16-17。  延伸查詢new window
22.黃明陽(1997)。消費者保護法之行政監督概論。消費者保護研究,5。  延伸查詢new window
23.Godes, David、Mayzlin, Dina(2004)。Using Online Conversations to Study Word-of-Mouth Communication。Marketing Science,23(4),545-560。  new window
24.Mommaas, Hans(2004)。Cultural Clusters and the Post-industrial City: Towards the Remapping of Urban Cultural Policy。Urban Studies,41(3),507-532。  new window
25.Westbrook, Robert A.(1987)。Product/Consumption-Based Affective Responses and Postpurchase Processes。Journal of Marketing Research,24(3),258-270。  new window
26.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Walsh, Gianfranco、Gremler, Dwayne D.(2004)。Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?。Journal of Interactive Marketing,18(1),38-52。  new window
27.Regan, William J.(1963)。The Service Revolution。Journal of Marketing,27(3),57-62。  new window
28.Bone, Paula Fitzgerald(1995)。Word-of-mouth effects on short-term and long-term product judgments。Journal of Business Research,32(3),213-223。  new window
29.Bristor, Julia M.(1990)。Enhanced explanations of word of mouth communications: The power of relationships。Research in Consumer Behavior,4,51-83。  new window
30.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
31.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science,24(1),3-16。  new window
32.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
33.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
34.Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly,36(2),56-60。  new window
35.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review,76(4),97-105。  new window
36.Arndt, Johan A.(1967)。Role of Product-Related Conversations in the Diffusion of a New Product。Journal of Marketing Research,4(3),291-295。  new window
37.Hjorth-Anderson, Chr.(1986)。More on multidimensional Quality: A Reply。Journal of Consumer Research,13,149-154。  new window
研究報告
1.Gronroos, Christian(1983)。Strategic Management and Marketing in the Service Sector。Marketing Science Institute。  new window
2.行政院主計總處(2014)。國內各業生產及平減指數--年依期間、行業、計價方式、種類與指標。  延伸查詢new window
3.商業發展研究院(2013)。連結外界創新能量擦亮商圏。  延伸查詢new window
4.商業發展研究院(2009)。提升商業服務業服務品質之策略研究。  延伸查詢new window
學位論文
1.木暮衣里(2002)。都市・地域とリテールストアにおけるブランド構築の可能性とその共生について(碩士論文)。早稲田大学。  延伸查詢new window
圖書
1.Lehtinen, U.、Lehtinen, J. R.(1982)。Service Quality: A Study of Quality Dimension。Helsinki:Service Management Institute。  new window
2.Baker, Wayne、葉冠伶(2004)。市場機會理論應用之二。台北:遠流文化事業。  延伸查詢new window
3.Katz, E.、Lazarsfeld, P. F.(1955)。Personal Influence。The Free Press。  new window
4.Mayer-Schönberger, Viktor、Cukier, Kenneth(2013)。Big Data: A Revolution That Will Transform How We Live, Work, and Think。Houghton Mifflin Harcourt Publishing Company。  new window
5.Fitzsimmons, James A.、Fitzsimmons, Mona J.(1998)。Service Management: Operations, Strategy, and Information Technology。New York:McGraw-Hill Companies Inc。  new window
6.Crosby, Philip B.(1979)。Quality is Free。New York, NY:McGraw-Hill Book Co.。  new window
7.Juran, J. M.(1974)。Quality control handbook。McGraw-Hill。  new window
8.Deming, W. E.(1986)。Out of the crisis。Cambridge University Press。  new window
9.杉本辰夫、盧淵源(1986)。事務、營業、服務的品質管制。中興管理顧問公司。  延伸查詢new window
10.Dono, A. L.(2011)。Guide to Commercial District。Washington, DC:National Trust for Historic Preservation。  new window
11.Freehan, D.、Fait, M. D.(2008)。Making Business Improvement Districts Work。New York:The Haworth Press。  new window
12.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(2001)。Consumer behavior。  new window
13.Hoyt, L. M.(2003)。The business improvement district: an internationally diffused approach to revitalization。Cambridge。  new window
14.Judd, V. C.(1998)。Consumer Behavior-Buying, Having, and Being。  new window
15.Leinberger, C. B.(2005)。Turning around downtown: Twelve steps to revitalization。Brookings Institution Center on Urban and Metropolitan Policy。  new window
16.National Trust for Historic Preservation(2009)。Revitalizing MAIN STREET: A Practitioner's Guide to Comprehensive Commercial District Revitalization。Washington, DC。  new window
17.Van den Berg, L.、Braun, E.、Van Winden, W.(2001)。Growth Clusters in European Metropolitan Cities。Aldershot:Ashgate。  new window
18.Wells, B.(2003)。Downtown revitalization in urban neighborhoods and small cities。Northeast-Midwest Institute。  new window
19.獨立行政法人中小企業基盤整備機構(2005)。地域ブランドマニュアル。  延伸查詢new window
20.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
單篇論文
1.經濟部商業司(2012)。2012年商圈消費者調查。  延伸查詢new window
其他
1.Yonac, Acelya(2013)。Chef Davide Oldani's Harvard Case Spreads his POP concept,https://www.finedininglovers.com/stories/oldani-oldani-harvard-case/。  new window
2.Nobel, Carmen(2013)。D'O: Making a Michelin-Starred Restaurant Affordable,http://hbswk.hbs.edu/item/7366.html。  new window
3.Dongsung Co. Ltd。History of Dongdaemun Shopping Complex,http://www.ddm-mall.com/english/public_html/index.php?module=Html&action=SiteComp&sSubNo=2。  new window
4.Michelin(2009)。Oldani Oldani, Pop star (Restaurant D'O, Cornaredo),http://www.viamichelin.com/web/Gastronomy-magazine/Cornaredo-_-Oldani_Oldani_Pop_star_Restaurant_D_O_Cornaredo-e0f9500d0866518e41c0c459be670395-155291。  new window
5.(2014)。天神橋筋商店街,http://www.osaka-info.jp/ch_t/search/detail/sightseeing 6134.html。  new window
6.Visit Seoul,http://www.visitseoul.net/en/article/article.do?_method=view&m=0004003002003&p=03&art_id=69405&lang=en。  new window
7.(2014)。阿波おどり,http://tenjinl23.com/contents/contents_templete.asp?tnum=843&contents code=shote。  new window
8.(20140708)。公館商圈拼環保咖啡渣製布,http://udn.com/NEWS/DOMESTIC/DOM2/8789561.shtml。  延伸查詢new window
9.程鯤(2014)。韓國市調分享源自北漢山的感動,www.tnet.org.tw/Article/Get?0VPSo0ofwXE=。  延伸查詢new window
10.葛晶瑩(2009)。饗宴牡丹亭--GSP內化為DNA舊雨新知客滿門,http://www.1111boss.com.tw/news/inpageU.asp?id=1434。  延伸查詢new window
11.東大門,http://big5chinese.visitkorea.or.kr/cht/SH/SH_CH_7_3_6_1.jsp。  new window
12.觀光&慶典,http://big5chinese.visitkorea.or.kr/cht/SI/SI_CH_2_14.jsp?cid=1927248。  new window
13.簡國書(20041102)。鹿港之美老街住戶攜手行銷,http://www.stm.org.tw/newstm/shop/news/%E4%BC%91%E9%96%92/094/%E9%B9%BF%E6%B8%AF%E4%B9%8B%E7%BE%8E931102.htm。  new window
圖書論文
1.Cinti, T.(2010)。Local clusters and district: the state of the art。Creative Cities, Cultural Clusters and Local Economic Development。Cheltenham:Edward Elgar。  new window
2.Farr, C.(2007)。Local Economic Development Practices。A Handbook for Main Street。North Carolina:McFarland。  new window
3.Loureiro, Sandra Maria Correia(2012)。Tourism in Rural Areas: Foundation, Quality and Experience。Visions for Global Tourism Industry--Creating and Sustaining Competitive Strategies。  new window
4.Marshall, E. M.(2007)。Issues Facing Small Businesses。A Handbook for Main Street。North Carolina:McFarland。  new window
 
 
 
 
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