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題名：應用重要度績效分析診斷臺灣國際港埠物流中心之服務價值
書刊名：航運季刊
作者：楊文賢／梁金樹
作者(外文)：Yang, Wen-shyan／Liang, Gin-shuh
出版日期：2011
卷期：20:4
頁次：頁25-61
主題關鍵詞：國際港埠物流中心；服務價值；重要度-績效分析法；競爭策略；International port logistics center；Service value；Importance-performance analysis；Competitive strategy
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:29
  • 點閱點閱:46
本文研究目的從港埠物流中心的使用者觀點，來探討臺灣國際港埠物流中心經營者之服務傳遞的價值。經由文獻探討與諮詢專家業者意見，篩選出國際港埠物流中心 30 項衡量服務價值之屬性，並利用因素分析法萃取出整體環境資源、作業經濟效率、倉儲管理、資訊科技、流通加工配送與技術支援等六個構面。進而，使用重要度－績效分析法評析服務價值屬性。最後，提出服務價值屬性與因素構面之優先改善順序與因應策略，以供臺灣國際港埠物流產業未來發展方向之決策參考。
This research aims to investigate the service value of international port logistics centers (IPLC) in Taiwan from a user’s perspective. Relevant literature review and interviews with scholars and industry experts’ opinions were conducted to select thirty services value attributes of the IPLC. In addition, a factor analysis was utilized to identify six dimensions, namely: integrated environmental resources, operations economies scale, warehouse management, information technology, distribution processing, and technical support. Furthermore, an importantperformance analysis (IPA) was utilized to assess the service value attributes. The priority of implementation of service value attributes and managerial strategies from the research findings for the logistics industry are presented.
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26.蔡坤穆、許圓(20081200)。以IPA方法探討臺灣國際物流發展環境。航運季刊，17(4)，1-23。new window  延伸查詢new window
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28.呂錦山(20010600)。國際港埠物流中心選擇因素之探討--結構方程模式之應用。航運季刊，10(2)，1-30。new window  延伸查詢new window
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會議論文
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學位論文
1.古欽中(2002)。影響港埠物流發展相關因素之探討，0。  延伸查詢new window
2.廖瑞澤(2001)。台灣地區國際港埠物流中心服務屬性之研究--從海運承攬運送業觀點(碩士論文)。國立成功大學。  延伸查詢new window
3.張耿禎(2006)。國際港埠物流中心競爭力評估準則之研究--以東亞五大港埠為例(碩士論文)。逢甲大學。  延伸查詢new window
4.Chiu, R. H.(1996)。Logistics Performance of Liner Shipping in Taiwan(博士論文)。University of Wales College of Cardiff, UK.。  new window
5.楊清喬(2003)。廠商在自由貿易港區內投資之影響因素研究(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York：The Free Press。  new window
2.Johnson, J. C.、Wood, D. F.(1996)。Contemporary Logistics。Prentice-Hall。  new window
3.Churchill, Gibert A.(1999)。Marketing Research: Methodological Foundations。  new window
4.交通部運輸研究所(1993)。國際貨物實體運銷管理系統之研究。臺北市。  延伸查詢new window
5.經濟部(2010)。國際物流服務業發展行動計畫。臺北市。  延伸查詢new window
6.Lambert, D.M.、Stock, J.R.(1993)。Strategy Logistics Management。Richard D. Irwin。  new window
其他
1.崔延紘，吳欣瑩(2004)。臺灣國際物流中心業者進駐自由貿易港區影響因素之探討，基隆市。  延伸查詢new window
 
 
 
 
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