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題名：以IPA 法探討臺灣高科技產業對國際物流服務的需求
書刊名：航運季刊
作者：蔡坤穆 引用關係／周峰進 引用關係／洪韻琇
作者(外文)：Tsai, Kune-muh／Chou, Feng-chin／Hung, Yun-shiou
出版日期：2010
卷期：19:4
頁次：頁1-20
主題關鍵詞：國際物流服務；因素分析；參照單位分析；重要度與績效分析；Global logistics services；Factor analysis；Ridit；IPA
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:16
  • 點閱點閱:71
本文根據國際物流服務公司的執行現況，探討台灣商科技廠商對國際物流服務的實際需求與可改善之處。經由到10 家國際物流服務公司的網站蒐集主要營業項目，並透過相關文獻探討，本研究歸納出26 個影響國際物流服務的因素。 對台灣高科技廠商發放問卷，並經因素分析後發現，26 項因素可分為：客製化加值服務、運輸資訊服務、倉儲配置等三大構面。接著以參照單位分析方法 (Ridit) 結合重要度績效分析(IPA)，分析三大構面因素改善的優先順序。結果顯示，運輸資訊服務構面因素相對於其他因素，最讓受測者重視及滿意，而透過資訊科技將全球供應鏈整合及緊急存貨調度兩項因素，則是國際物流服務公司迫切需要改善的重點。
The paper studies the international logistics service requirements from the perspectives of the high-tech industry of Taiwan. After analyzing the logistics services of 10 large international logistics companies from their websites and performing the subsequent literature review, we obtained 26 variables. Questionnaires designed with the 26 variables were dispatched to Taiwan’s high-tech firms. After conducting the factor analysis, we obtained three constructs: customized value-added services, transportation and information services, and warehousing disposition. Ridit analysis and importance-performance analysis (IPA) are used to analyze the variables to be improved right away or postponed. We found that variables related to the transportation and information services are relatively more important and satisfied than others and should be kept up with. From IPA, the variables of the information-enabled supply chain integration and urgent stock deployment have high importance level but low satisfaction level, and thus they require special attention of international logistics service providers to correspond to the requirements of Taiwan’s high-tech firms.
期刊論文
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7.呂錦山、楊清喬(20070600)。物流潛能、競爭優勢與經營績效關係之探討--以國際物流中心業者為例。運輸計劃，36(2)，253-277。new window  延伸查詢new window
8.Chu, Raymond K. S.、Choi, Tat(2000)。An Importance-performance Analysis of Hotel Selection Factors in the Hong Kong Hotel Industry: A Comparison of Business and Leisure Travellers。Tourism Management，21(4)，363-377。  new window
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12.Suarez, F. F.、Cusumano, M. A.、Fine, C. H.(1995)。An Empirical Study of Flexibility in Manufacturing。Sloan Management Review，37(1)，25-32。  new window
13.Lawson, B.、Samson, D.(2001)。Developing innovation capability in organizations: A dynamic capabilities approach。International Journal of Innovation Management，5(3)，377-400。  new window
14.Fawcett, S. E.、Stanley, L. L.、Smith, S. R.(1997)。Developing a logistics capability to improve the performance of international operations。Journal of Business Logistics，18(2)，101-127。  new window
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16.蔡坤穆、許圓(20081200)。以IPA方法探討臺灣國際物流發展環境。航運季刊，17(4)，1-23。new window  延伸查詢new window
17.Matzler, Kurt、Sauerwein, Elmar、Heischmidt, Kenneth A.(2003)。Importance-performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction。The Service Industries Journal，23(2)，112-129。  new window
18.Oh, Haemoon(2001)。Revisiting importance-performance analysis。Tourism Management，22(6)，617-627。  new window
19.任維廉、呂堂榮(20051200)。應用多重期望於服務品質屬性之改善排序與改善方案之擬定--以汽車客運業為例。運輸學刊，17(4)，423-448。new window  延伸查詢new window
20.Chapman, Randall G.(1993)。Brand performance comparatives。The Journal of Product & Brand Management，2(1)，42-50。  new window
21.Sheu, J. B.(2008)。“A Hybrid Neuro-fuzzy Analytical Approach to Mode Choice of Global Logistics Management”。European Journal of Operational Research，Vol. 189，pp. 971-986。  new window
22.Miller, T. and de Matta, R.(2008)。“A Global Supply Chain Profit Maximization and Transfer Pricing Model”。Journal of Business Logistics，Vol. 29, No. 1，pp. 175-198。  new window
23.Lu, C. S.(2004)。“An Evaluation of Logistics Services' Requirements of International Distribution Centers in Taiwan”。Transportation Journal，Vol. 43, No. 4，pp. 53-66。  new window
24.Lu, C. S. and Yang, C. C.(2007)。“An Evaluation of the Investment Environment in International Logistics Zones: A Taiwanese Manufacturer’s Perspective”。International Journal of Production Economics，Vol. 107，pp. 279-300。  new window
25.Tsai, M. C.、Wen, C. H.、Chen, C. S.(2007)。Demand choices of high-tech industry for logistics service providers--an empirical case of an offshore science park in Taiwan。Industry Marketing Management，36(5)，617-626。  new window
26.Lu, C. S. and Yang, H. C.(2006)。“Evaluating Key Logistics Capabilities for International Distribution Center Operations in Taiwan”。Transportation Journal，Vol. 45, No. 4，pp, 9-27。  new window
27.Pouplard, N., Qannari, E. M. and Simon, S.(1997)。“Use of Ridit to Analyse Categorical Data in Preference Studies”。Food Quality and Preference，Vol. 8, No. 5/6，pp. 419-422。  new window
28.Krakovics, F.、Leal, J. E.、Mendes, P. Jr.、Santos, R. L.(2008)。Defining and Calibrating Performance Indicators of a 4PL in the Chemical Industry in Brazil。International Journal of Production Economics，115(2)，502-514。  new window
會議論文
1.曾德宜、何志傑(2006)。“台灣貿易運籌業推動 E 化之實徵研究”。  延伸查詢new window
2.曾國雄、于惠蓉、曾文瑞(2004)。“國際物流業責任之探討”。台北。頁 355-368。  延伸查詢new window
3.黃博怡、魏上凌、黃韶音(2005)。「Yes!好好國際物流公司」。  延伸查詢new window
學位論文
1.王昭傑(2001)。高雄港發展國際物流營運策略之研究(碩士論文)。國立中山大學。  延伸查詢new window
2.李珮芸(2003)。大陸台商鞋品物流據點佈署之探討。  延伸查詢new window
3.陶思齊(2006)。智慧型 Ridit 分析輔助系統之研究。  延伸查詢new window
圖書
1.Gay, L. R.(1992)。Education research: Competencies for analysis and application。New York：Macmillan Pulishing Company。  new window
2.經濟部商業司(2005)。2004物流年鑑。  延伸查詢new window
3.汪正仁(2001)。國際物流：論東亞在國際物流的戰略地位。  延伸查詢new window
4.楊庶平(2004)。“序”。台灣物流年鑑。  延伸查詢new window
5.Roark, J.(2005)。“Effectively Managing a Supply Chain Utilizing 3PL’s & 4PL’s”。PANALPINA。  new window
 
 
 
 
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