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題名：The Relationship of Nurses' Identification with Balanced Scorecard and Job Involvement
書刊名：空大行政學報
作者：李沛慶 引用關係／陳津美 引用關係／周建亨 引用關係
作者(外文)：Lee, Pei-ching／Chen, Chin-mei／Chou, Chien-heng
出版日期：2013
卷期：25
頁次：頁60-82
主題關鍵詞：平衡計分卡；護理人員；認同度；工作投入；Balanced scorecard；Nurse；Identification；Job involvement
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:26
  • 點閱點閱:58
目標：本研究之目的在探討佔醫院人力資源最大的護理部門的員工對於平衡計分 卡制度的認同度與其工作投入之關係。方法：本研究以實施平衡計分卡之醫院的護理 人員為研究對象，使用無記名結構式問卷，共發出300份問卷，回收有效問卷241份， 有效回收率為80％。結果：層級迴歸分析顯示，護理人員對平衡計分卡之四個構面(顧 客、內部流程、學習成長、財務)的認同度均與其工作投入呈顯著正相關，其中，以對 顧客構面的認同度與工作投入的關係最高(標準化迴歸係數=.32)，其次依序為內部 流程(=.30)、學習成長構面(=.28)、財務構面認(=.19)。結論：護理人員對於平 衡計分卡的認同度越高，其工作投入度也越高，平衡計分卡制度的推動，有助於激勵 護理人員之工作投入。
Purpose: The purpose of this article is to investigate the relationship between nurses’ identification with balanced scorecard (BSC) on their job involvement.Methods: The nurse of a hospital which adopts BSC system were used as respondents. 300 self-administrated structured questionnaires were distributed. 241valid responses were returned. The response rate is 80%. Results: The results of a hierarchical regression analysis show that nurses’ identification with the four dimensions of BSC (customer, internal business process, learning and growth, financial) are all positively and significantly correlated with job involvement. The standardized regression coefficient shows that customer dimension has the strongest relationship with job involvement (=.32), followed by internal business process dimension ( =.30), learning and growth dimension ( =.28), and financial dimension ( =.19). Conclusions: BSC system can motivate nurses’ job involvement, thus supporting the viewpoint that balanced scorecard can increase non-profit organizations’ performance. In addition, due to the significant difference of the relationships between the dimensions of BSC and job involvement, each dimension should be given different weight in evaluating nurses’ performance.
期刊論文
1.Wegge, J.、Schmidt, K. H.、Parkes, C.、Van Dick, R.(2007)。Taking a sickie: Job satisfaction and job involvement as interactive predictors of absenteeism in a public organization。Journal of Occupational & Organizational Psychology，80(1)，77-89。  new window
2.Josey, C.、Kim, Il-woon(2008)。Implementation of the balanced scorecard at Barberton Citizens Hospital。The Journal of Corporate Accounting & Finance，79(3)，57-63。  new window
3.Meliones, J. N.(2000)。Saving money, saving lives。Harvard Business Review，78(61)，57-62。  new window
4.Huang, S. H.、Chen, P. L.、Yang, M. C.、Chang, W. Y.、Lee, H. J.(2004)。Using a balanced scorecard to improve the performance of an emergency department。Nursing Economics，22(3)，140-146。  new window
5.Lee, K.、Carswell, J. J.、Allen, N. J.(2000)。A meta-analytic review of occupational commitment: Relationships with person- and work-related variables。Journal of Applied Psychology，85(5)，799-811。  new window
6.Freund, A.(2005)。Commitment and job satisfaction as predictors of turnover intentions among welfare workers。Administration in Social Work，29(2)，5-22。  new window
7.Sims, H. P.、Szilagyi, A. D. Jr.、Keller, R. T.(1976)。The Measurement of Job Characteristics。Academy of Management Journal，19(2)，195-212。  new window
8.Morrow, Paula C.(1983)。Concept Redundancy in Organizational Research: The Case of Work Commitment。Academy of Management Review，8(3)，486-500。  new window
9.Brown, Steven P.(1996)。A meta-analysis and review of organizational research on job involvement。Psychological Bulletin，120(2)，235-255。  new window
10.Jones, A. P.、James, L. R.、Bruni, J. R.(1975)。Perceived leadership behavior and employee confidence in the leader as moderated by job involvement。Journal of Applied Psychology，60(1)，146-149。  new window
11.Meyer, John P.、Tett, Robert P.(1993)。Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-analytic Findings。Personnel Psychology，46(2)，259-293。  new window
12.Kanungo, Rabindra N.(1982)。Measurement of job and work involvement。Journal of Applied Psychology，67(3)，341-349。  new window
13.Lodahl, Thomas M.、Kejnar, Mathilde(1965)。The definition and measurement of job involvement。Journal of Applied Psychology，49(1)，24-33。  new window
14.Rabinowitz, Samuel、Hall, Douglas T.(1977)。Organizational research on job involvement。Psychological Bulletin，84(2)，255-288。  new window
15.Hackman, J. Richard、Lawler, Edward E. III(1971)。Employee Reactions to Job Characteristics。Journal of Applied Psychology，55(3)，259-286。  new window
16.陳國瑚、陳麗如、蘇喜(20060600)。護理人員對護理工作認知與離職傾向之探討。臺灣公共衛生雜誌，25(3)，177-188。new window  延伸查詢new window
17.Kaplan, Robert S.、Norton, David P.(1992)。The Balanced Scorecard: Measures That Drive Performance。Harvard Business Review，70(1)，71-79。  new window
18.Ferguson, J.(2005)。When Quality Means Business。Modern Healthcare，35，26-27。  new window
19.Li, L. X.、Benton, W. C.(1996)。Performance Measurement Criteria in Health Care Organization: Review and Future Research Directions。European Journal of Operational Research，93(3)，449-468。  new window
20.Mirels, H. L.、Garrett, J. B.(1971)。The protestant ethic as a personality variable。Journal of Consulting and Clinical Psychology，36(1)，40-44。  new window
學位論文
1.陳鑑江(2002)。台灣之天主教組織特性與教會醫院(碩士論文)。國立臺灣大學。  延伸查詢new window
2.胡學毅(2006)。以平衡計分卡觀點建構醫療產業績效管理系統之研究(碩士論文)。國立成功大學。  延伸查詢new window
3.龍芳(2005)。影響平衡計分卡運作評價之相關因素研究-以臺北某醫學中心為例(碩士論文)。臺北醫學大學。  延伸查詢new window
4.林佳靜(2003)。醫院對平衡計分卡之認知與現況分析(碩士論文)。國立陽明大學。  延伸查詢new window
圖書
1.Chang, M.、Chao, Y. M.(2008)。Nursing manpower。Nursing Care in Taiwan。Taipei：Department of Health。  new window
2.Tsay, S. F.(2008)。Nurses' working conditions and salaries status。Nursing Care in Taiwan。Taipei：Department of Health。  new window
3.Yang, M. C.、Tung, Y. C.、Chen, C. T.、Huang, L. R.、Yan, Z. Z.(2008)。Theory and Application of the Balanced Scorecard in Health Care。Taipei：Farseeing Publishing。  new window
4.Niven, P. R.(2003)。Balanced Scorecard Step-by-step: For Government and Nonprofit Agencies。New York, NY：Hoboken, New Jersey：John Wiley & Sons, Inc。  new window
5.Lawler, E. E. III(1986)。High-involvement Management: Participative Strategies for Improving Organizational Performance。Jossey-Bass。  new window
6.Morrow, Paula C.(1993)。The theory and measurement of work commitment。JAI Press。  new window
7.Welsch, Roy E.、Kuh, Edwin、Belsley, David A.(1980)。Regression Diagnostics: Identifying Influential Data and Source of Collinearity。New York, NY：John Wiley and Sons。  new window
8.Kaplan, R. S.、Norton, D. P.(2001)。The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment。Boston, MA：Harvard Business School Publishing Corporation。  new window
9.Rosenberg, Morris(1979)。Conceiving the Self。Basic Books。  new window
10.Hackman, J. Richard、Oldham, Greg R.(1980)。Work Redesign。Addison-Wesley Publishing Company。  new window
11.Cohen, Jacob、Cohen, Patricia、West, Stephen G.、Aiken, Leona S.(2003)。Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences。Lawrence Erlbaum Associates, Inc.。  new window
12.Kaplan, Robert S.、Norton, David P.(2004)。Strategy Maps: Converting Intangible Assets Into Tangible Outcomes。Boston：Harvard Business School Press。  new window
圖書論文
1.House, R. J.、Dessler, G.(1974)。The path-goal theory of leadership: Some post hoc and a priori tests。Contingency Approaches to Leadership。Carbondale, Illinois：Southern Illinois University Press。  new window
 
 
 
 
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