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題名:探討雅芳美容個人化服務對顧客忠誠度之影響--以大臺北地區為例
書刊名:健康產業管理期刊
作者:譚彩鳳吳佩珊
出版日期:2012
卷期:1:3
頁次:頁52-79
主題關鍵詞:直銷美容保養品個人化服務顧客忠誠度
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:11
  • 點閱點閱:50
期刊論文
1.Ostrom, A.、Iacobucci, D.(1995)。Consumer Trade-offs and the Evaluation of Services。Journal of Marketing,17-28。  new window
2.王昭雄、陳得發(2006)。直銷公司美容保養品市場定位、價格策略與消費者認知之差異分析。直銷管理評論,1(1),1-26。new window  延伸查詢new window
3.王昭雄、陳得發(20070900)。直銷公司與直銷商對服務品質認知差距之研究。直銷管理評論,1(1),81-106。new window  延伸查詢new window
4.王昭雄、陳得發(1999)。直銷顧客類型、生活型態、顧客滿意度與忠誠度之關係。長榮大學學報,9(1),79-104。new window  延伸查詢new window
5.李久慈(1998)。傳銷營業總額高成長的策略思考。傳銷世紀雜誌,68,2。  延伸查詢new window
6.陳永坤、謝翠芳、林欣怡(2006)。直銷美容保養品消費者行為分析與品牌策。中洲學報,24,71-91。  延伸查詢new window
7.湯玲郎、康寧(2004)。物流中心之服務品質與顧客滿意度評量以直銷公司為例。商業管理學報,5(特刊),611-635。new window  延伸查詢new window
8.Cronin, J. J.、Taylor, S. A.(199207)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56,55-66。  new window
9.Fornell, C.(1992)。A National Customer Satisfaction Barometer: The Swedish Experience。Jurnal of Marketing,55,1-21。  new window
10.Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching Barriers and Repurchase Intentions in Services。Journal of Retailing,76(2),259-274。  new window
11.Ostrom, A.、Iacobucci, D.(1995)。Trade-Offe and the Evaluatiuon of Services。Journal of Marketing,59(1),17-28。  new window
12.Parasuraman, A .、Berry, L. L.、Zeithaml, V. A.(1993)。Research note: More on improving qualioty measurement。Journal of Retailing,69(1),140-147。  new window
13.Wotrube, T. R.、Pribova, M.(199610)。Direct Selling iv an Emerging Market Economy: A Comparison of Czecg/Slovak and US Market Characteristics and Buying Experiences,。The International Raview of Retail , Distribution and Consumer Research,6(4)。  new window
14.Barnowe, J.、Mcnabb, Thad、Mcnabb, David E.(1992)。Consumer Responses to Direst Selling Love, Hate….Buy?。Journal of Marketing Channels,2(2),25-40。  new window
15.Peterson, R. A.、Wotruba, T. R.(1996)。Is Direct Selling? --Definition, perspectives, and research agenda。Journal of Personal Selling & Sales Management,Fall,17-32。  new window
16.陳得發、鄭旭棠(19990100)。多層次傳銷組織網的經營管理之研究。中華管理評論,2(1),(3)1-(3)12。  延伸查詢new window
17.Shoemaker, Stowe、Lewis, Robert C.(1999)。Customer Loyalty: The Future of Hospitality Marketing。International Journal of Hospitality Management,18(4),345-370。  new window
18.Mittal, B.、Lassar, W. M.(1996)。The Role of Personalization in Service Encounters。Journal of Retailing,72(1),95-110。  new window
19.Peterson, Robert A.、Wotruba, Thomas R.(1996)。What Is Direct Selling?: Definition, Perspectives, and Research Agenda。Journal of Personal Selling & Sales Management,16(4),1-16。  new window
20.Hallowell, R.(1996)。The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: an Empirical Study。International Journal of Service Industry Management,7(4),27-42。  new window
21.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
22.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
23.Surprenant, Carol F.、Solomon, Michael R.(1987)。Predictability and Personalization in the Service Encounter。Journal of Marketing,51(2),86-96。  new window
24.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research,20(3),418-430。  new window
25.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
26.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
27.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
28.Fredericks, J. O.、Salter, J. M.(1995)。Beyond Customer Satisfaction。Management Review,84(5),29-32。  new window
29.Anderson, E.、Fornell, C.、Lehmann, D. R.(1994)。Customer satisfaction, market share and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
會議論文
1.陳得發、冒永建(1998)。台灣直銷客戶的特性研究。第三屆直銷學術研討會。高雄。85-109。  延伸查詢new window
2.陳得發、王淑吟、姚勝挺(1995)。二十一世紀零售業經營變革--台灣直銷產業。滬港台零售業三地比較與合作發展研討會。香港。  延伸查詢new window
3.Gremler, D. D.、Brown, S. W.(1996)。An Empirical Examination of a Model of Service Loyalty。Frontiers in Services Conference,(會議日期: 199610)。VanderbiIt University。  new window
4.陳得發、鄭麗娟(1998)。多層次傳銷商品之消費者滿意度調查研究。第三屆直銷學術研討會,111-127。  延伸查詢new window
學位論文
1.林東正(2003)。企業市場顧客滿意構面之探討--以資訊系統委外發展為例(博士論文)。國立臺北大學。new window  延伸查詢new window
2.劉明雄(2003)。直銷業導入電子商務對其直銷商角色之影響研究--Amway及Quixtar之個案研究(碩士論文)。國立臺灣大學。  延伸查詢new window
圖書
1.Zeithaml, V. A.、Parasuraman, A.、Berry, L. L.(1990)。Delivering service quality: Balancing customer perceptions and expectations。New York, NY:Free Press。  new window
2.Oliver, R. L.(1997)。Satisfaction: A Behavioral Persective on the Consumer。New York:Irwin:Mcgraw-Hill。  new window
3.Newell, Frederick(1997)。The New Rules of Marketing: How to Use One-on-One Relationship Markwting to be the leader in your industry。New York:McGraw-Hill, Inc。  new window
4.Kolter, P.(1998)。Marketing Management: Analysis, Planning, Implementation, and Control。London。  new window
5.杉本辰夫、盧淵源(1986)。事務、營業、服務的品質管制。中興管理顧問公司。  延伸查詢new window
6.Schiffman, Leon G.、Kanuk, Leslie Lazar(1991)。Consumer Behavior。Prentice-Hall。  new window
7.Nicosia, F. M.(1966)。Consumer decision process, marketing and advertising implication。Englewood Cliffs, NJ:Prentice-Hall。  new window
 
 
 
 
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