一. 中文部份：
2003資訊服務產業年鑑編纂小組(民92)，「2003資訊服務產業年鑑」，台北：財團法人資訊工業策進會資訊市場情中心(MIC)。
2006資訊服務產業年鑑編纂小組(民95)，「2006資訊服務產業年鑑」，台北：財團法人資訊工業策進會資訊市場情中心(MIC)。
2007資訊服務產業年鑑編纂小組(民96)，「2007資訊服務產業年鑑」，台北：財團法人資訊工業策進會資訊市場情中心(MIC)。
2010資訊服務產業年鑑編纂小組(民99)，「2010資訊服務產業年鑑」，台北：財團法人資訊工業策進會資訊市場情中心(MIC)。。
王熙哲(民88) ，「全球資訊網之媒體特性對線上購買意圖的影響– 消費者涉入型態與知覺風險干擾效果之探討」，元智大學管理研究所未出版碩士論文。
汪志堅與黃營杉(民90) ，「消費者產品知識對網際網路上商品資訊搜尋量之影響」，企業管理學報，第51期，頁109-138。
杜壯（民89），「服務復原管理概念性模式之構建」，交通大學經營管理研究所未出版博士論文。
李子奈與潘文卿(民94)，「計量經濟學」，北京：高等教育出版社。
邱皓政(民95) ，「量化研究與統計分析－SPSS中文視窗版資料分析範例解析」，台北：五南圖書出版股份有限公司。
周宣光(民92)，「管理資訊系統：管理數位化公司」，台北：東華書局股份有限公司。
林東正(民92)，「企業市場顧客滿意構面之探討：以資訊系統委外發展為例」，台北大學企業管理研究所未出版博士論文。
林建煌(民96)，「消費者行為」，台北：華泰文化事業股份有限公司。
林震岩(民95)，「多變數分析－SPSS的操作與應用」，台北：智盛文化事業股份有限公司。
施坤壽(民92)，「應用資訊系統整合全面品質管理與供應鏈管理建構企業競爭優勢之結構化模式分析－台灣製造產業之驗證與比較」，管理評論，第二十二卷第四期，頁1-33。洪順慶(民94)，「行銷管理」，台北：新陸書局股份有限公司。
陳振遂與洪順慶(民88) ，「消費品品牌權益衡量量表之建構－顧客基礎觀點」，中山管理評論，第七卷第四期，1999年冬季號，頁1175－1199。
陳澤義(民95)，「服務管理」，台北：華泰文化事業股份有限公司。
張文邦(民96) ，「企業客戶資訊委外忠誠度之關鍵因素辨認」，台北大學企業管理學系未出版碩士論文。
張家維(民96)，「台灣系統整合市場發展趨勢」， MIC產業研究報告。
連德仁(民85)，「消費者對商品之報紙彩色廣告視覺化設計的認知研究」，台中：建華圖書出版社。
康必松與黃俊英(民83) ，「消費者行為學派的發展與評估」，台北銀行月刋，第二十五卷，第二期，頁31-46。
黃芳銘(民93)，「結構方程模式在教育資料應用之研究」，台北：五南書局。
黃興進(民91)，「醫療資訊管理系統研究議題之探討」，資訊管理學報，第九卷專刊，頁1-18。詹文男與林素儀(民92)，「資訊服務業重要性分析」，MIC產業研究報告。
經建會部門計劃處(民98)，「服務業發展方案」，台灣經濟論衡，第七卷第八期，頁3-7。
劉小華(民89)，「國小兒童對西式速食連鎖餐廳品牌態度與消費意願量表之發展」，世新大學觀光學系未出版碩士論文。
劉美琪(民85)，「促銷管理一理論與實務」，台北：正中書局。
樊祖燁(民96)，「產品知識與產品資訊對組織採購行為之影響」，輔仁管理評論，第十四卷第二期，頁133-154。蕭文龍，2009。多變量分析最佳入門實用書—SPSS+LISREL，台北：碁峰資訊股份有限公司。
謝邦昌(民98)，「統計學－觀念與應用」，台北：華立圖書股份有限公司。
謝清佳與吳琮璠(民93)，「資訊管理：理論與實務」，台北：智勝文化事業有限公司。
簡怡雯、蕭中強、邱玉葉及盧端雯(民96)，「訊息來源與產品種類相關性、訊息來源可信度、消費者涉入程度對產品態度之影響」，管理評論，第二十六卷第二期，頁23-38。蘇哲仁(民93)，「組織購買決策中人際影響策略之比較研究」，管理學報，第21卷第5期，頁593-610。二. 英文部份：
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三. 網站部份：
中央信託局電腦統一採購網站，http://www.sucon3.pcc.gov.tw
資策會資訊市場情報中心，http://mic.iii.org.tw
Gartner, Inc., http://www.gartner.com