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題名：電子治理中政府對企業計畫(G2B)評估架構
書刊名：行政暨政策學報
作者：朱斌妤 引用關係／蕭乃沂 引用關係／楊禮榮
作者(外文)：Chu, Pin-yu／Hsiao, Nai-yi／Yang, Li-zong
出版日期：2013
卷期：56
頁次：頁1-41
主題關鍵詞：電子治理；政府對企業；績效評估；層級分析法；E-governance；Government to business；G2B；Performance evaluation；Analytical hierarchy process；AHP
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  • 共同引用共同引用:8
  • 點閱點閱:142
電子化政府在世界各國已形成風潮，並朝向電子治理發展，然而電子治理的績效評估目前仍多為概念探討，尤其欠缺從利害關係人角度出發的績效指標與實證研究。本研究綜合國家型電子治理評估、網頁感知品質型評估、滿意模型評估與利害關係人等評估指標文獻，同時以G2B電子治理計畫為例，發展計畫評估架構與指標。本研究進一步透過層級分析法，展示此評估架構與指標體系的應用，透過問卷蒐集萃取學者與實務專家的經驗，決定各層級G2B評估指標的權重，並比較各階段構面以探討其權重強弱的可能解釋。最後本段將以上述成果為基礎進行深入討論，並提出相關實務與研究建議。
E-Governance has been introduced and promoted for a long period of time; however, there still remains a number of questions regarding the performance evaluation of various e-government programs, particularly, lack of performance index from the perspective of stakeholders and extensibility of empirical studies. Through literature related to e-governance, perceived quality of web services, and satisfaction modelsl, an E-Governance evaluation framework for eovernment to business (G2B) programs has been developed. Based on framework, in-depth interviews, and the method of Analytic Hierarchy Process (AHP), we compare subjective expert judgments made by policy decision-makers, industrail experts, and academic scholars. Policy implications are further discussed.
期刊論文
1.朱斌妤、李洛維(20091100)。電子治理的發展與挑戰。研習論壇月刊，107，1-13。  延伸查詢new window
2.Belanger, F.、Hiller(2006)。Framework for e-govemment: Privacy implications。Business Process Management Journal，12(1)，48-60。  new window
3.Esteves, J.、Joseph, R. C.(2008)。A comprehensive framework for the assessment of e-Govermnent projects。Government Information Quarterly，25(1)，118-132。  new window
4.Jassen, D.、Rotthier, S.、Snijkers, K.(2004)。If you measure it they will score: An assessment of international e-government benchmarking。Information Polity，9(3/4)，121-130。  new window
5.Loiacono, E. T.、Watson, R. T.、Goodhue, D. L.(2007)。WebQual: An instrument for cunsumer evaluation of web sites。International Journal of Electronic Commerce，11，51-87。  new window
6.Raus, M.、Liu, J.、Kipp, A.(2010)。Evaluating IT innovations in a business-to-government context: A framework and its applications。Government Information Quarterly，27，122-133。  new window
7.Rowley, J.(2010)。e-Govemment stakeholders-Who are they and what do they want?。International Journal of Information Management，31(1)，53-62。  new window
8.Sakowicz, M.(2004)。How Should e-Govemment Be Evaluated?。Different Methodologies and Methods，5(2)，18-26。  new window
9.Sipahi, S.、Timor, Mehpare(2010)。The analytic hierarchy process and analytic network process: An overview of applications。Management Decision，48(5)，775-808。  new window
10.Tapscott, D.、Agnew, D.(1999)。Governance in the Digital Economy。Finance and Development，36(4)，34-37。  new window
11.Timmermans, D.、Vlek, C.(1996)。Effects on decision quality of supporting multiattribute evaluation in groups。Organizational Behavior and Human Decision Processes，68(2)，158-170。  new window
12.Parasuraman, A.、Zeithaml, V. A.、Malhotra, A.(2005)。Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research，7(3)，213-233。  new window
13.Torres, L.、Pina, V.、Acerete, B.(2006)。E-Governance developments in European Union cities: Reshaping governments relationship with citizens。Governance，19(2)，277-302。  new window
14.Chircu, A. M.(2008)。e-Government evaluation: Towards a multidimensional framework。Electronic Government, an International Journal，5(4)，345-363。  new window
15.Montagna, J. M.(2005)。A framework for the assessment and analysis of electronic government proposals。Commerce Research and Application，4(3)，204-219。  new window
16.Santos, Jessica(2003)。E-service quality: A model of virtual service quality dimensions。Managing Service Quality: An International Journal，13(3)，233-246。  new window
17.蕭乃沂、羅晉(20100900)。電子化政府的價值鏈評估觀點：以數位臺灣e化政府計畫為例。公共行政學報. 政大，36，1-37。new window  延伸查詢new window
18.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems，19(4)，9-30。  new window
19.Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing，79(3)，183-198。  new window
20.Yoo, Boonghee、Donthu, Naveen(2001)。Developing and Validating a Multidimensional Consumer-Based Brand Equity Scale。Journal of Business Research，52(1)，1-14。  new window
會議論文
1.施能傑(20101120)。電子化政府計畫的績效評估架構：平衡計分卡觀點。服務科學與政府公共服務績效國際學術研討會。台北：政治大學公共行政學糸。  延伸查詢new window
2.Heeks, R.(2006)。Understanding and measuring eGovernment: International benchmarking studies。The UDESA workshop, E-Participation and E-Govemment: Understanding the Present and Creating the Future，(會議日期: July 27-28)。Budapest, Hungary。  new window
3.Horan, T. A.、Abhichandani, T.、Rayalu, R.(20060104)。Assessing user satisfaction of e-government services: Development and testing of quality-in-use satisfaction with advanced traveler information system (ATIS)。The Meetings of Proceedings of the 39th Hawaii International Conference on System Science。Kauai, Hawaii。  new window
研究報告
1.朱斌妤(2011)。電子治理績效模型與實證研究 (計畫編號：NSC99-2410-H-004-112-MY3)。台北市：行政院研考會。  延伸查詢new window
2.黃東益、朱斌妤、蕭乃沂(2009)。電子治理成效指標與評估：G2C與G2B。台北市：行政院研考會。  延伸查詢new window
3.黃朝盟、黃東益、朱斌妤(2008)。電子治理成效調查評估與分析報告：G2G, G2E。台北市：行政院研究發展考核委員會。  延伸查詢new window
4.曾冠球、胡龍騰、莊文忠(2010)。電子治理下的跨域整合管理第二階段暨G2G成效評估期中報告。台北市：行政院研究發展考核委員會。  延伸查詢new window
5.蔣麗君、曾雅芬(2010)。地方政府電子治理成效指標與評估 (計畫編號：0992460052)。  延伸查詢new window
學位論文
1.李洛維(201007)。電子採購影響評估因果模型之建構與驗證(碩士論文)。國立政治大學。  延伸查詢new window
2.周思伶(2008)。政府網站服務品質指標建構之研究(碩士論文)。國立政治大學。  延伸查詢new window
3.楊禮榮(2011)。以層級分析法建構G2B電子化計畫績效評估指標--價值鍊與利害關係人觀點(碩士論文)。國立政治大學。  延伸查詢new window
圖書
1.行政院公共工程委員會(2012)。100年度政府採購法業務推動情形及執行績效。台北市：行政院公共工程委員會。  延伸查詢new window
2.行政院研究發展考核委員會(2011)。優質網路政府計畫（97年〜99年）執行成效評析報告。台北市：行政院研究發展考核委員會。  延伸查詢new window
3.行政院研究發展考核委員會(2011)。全球電子化政府、資訊科技發展趨勢報告。台北市：行政院研究發展考核委員會。  延伸查詢new window
4.行政院國家科學委員會(2011)。101年度政府科技計畫概算編製暨審議作業手冊。台北市：行政院國家科學委員會。  延伸查詢new window
5.Bhatnagar, S.、Rao, R. T. P.、Singh, N.、Vaidya, R.、Mandal, M.(2007)。Impact assessment study of e-government project in India。Ahxnedabad：Center for e-Govemance, Indian Institute of Management。  new window
6.Grönlund, Å.(2002)。Electronic Government Design, Applications and Management。Idea Group Publishing。  new window
7.Holzer, M.、Kim, S. T.(2007)。Digital Governance in Municipalities Worldwide (2007) A Longitudinal Assessment of Municipal Websites Throughout the World。Washington：The American Society for Public Administration。  new window
8.Kearns, I.(2004)。Public Value and E-Government。London：Institute for Public Policy Research。  new window
9.Liu, J.、Derzsi, Z.、Raus, M.、Kipp, A.。eGovernment Project Evaluation: An Integrated Framework。Electronic Government。Heidelberg：Springer-Verlag Berlin。  new window
10.Millard, J.、Shahin, J.(2006)。Towards the eGovernment vision for EU in 2010: research policy challenges。Spain：Institute for Prospective Technological Studies。  new window
11.OECD(2002)。E-Government Projects, Seminar Vision, Responsiveness and Measurement。Paris：OECD。  new window
12.OECD(2006)。e-government project: Proposal for work on an inventory of e-government business case indicators。Paris：OECD。  new window
其他
1.行政院研究發展考核委員會(2009)。第四階段電子化政府研擬作業，行政院研究發展考核委員會。，https://pmo.nat.gov.tw/upload/download.aspx?fid=470， 2012/09/05。  延伸查詢new window
2.European Commision, DG Information Society(2004)。Top of the Web: User Satisfaction and Usage Survey of e-Government Services，http://europa.eu.int/information_society/ activities/egovemment_research/doc/top_of_the_web_report_2004.pdf， 2011/08/20。  new window
3.European Commission, Information Society and Media(2006)。eGovernment Economics Project (eGEP) Measurement Framework, Final Version，http://www.umic.pt/ images/stories/publicacoes200709/D.2.4-Measurement_Framework_final_version.pdf， 2011/08/20。  new window
4.Gartner(2008)。Worldwide CIO Survey，http://www.gartner.com， 2008/08/20。  new window
5.Gupta, P.(2007)。Challenges and Issues in e-Government Project Assessment，http://www.nisg.org/knowledgecenter_docs/A03040005.pdf， 2011/08/20。  new window
6.Rao, T. P. R.，Rao, V. V.，Bhatnagar, S. C.，Satyanarayana, S. J.(2004)。E-Governance Assessment Frameworks (EAF Version 2.0)，http://www.iimahd.emet.in/egov/ documents/assessment-frameworks.pdf， 2011/08/20。  new window
7.United Nations Educational, Scientific and Cultural Organization(2007)。E-Governance Capability Building，http://portal.unesco.org/ci/en/ev.php-URL_ID=2179&URL_DO=DO_TOPIC&URL_SECTION=201.html。  new window
8.Vaidya, K.(2007)。Applying the DeLone and McLean information success model to measure public e-procurement success，Melbourne, Australia。，December/06.pdf， 2008/08/20。  new window
9.Verleye, G.，Karamagioli, E.，Verdegem, P.，Jenner, S.，Poelmans, M.(2010)。eGovernment Monitor Network, Measure paper 3: Impact measurement，http://www.egovmonet.eu/Papers/Papers/Impact_Papervl_0.pdf， 2008/08/20。  new window
 
 
 
 
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