Exploring Perceived Value and Usage of Information Systems in Government Context_

:::

詳目顯示

第 1 筆 / 總合 1 筆

/1頁

來源文獻資料
摘要
外文摘要
引文資料

題名：	Exploring Perceived Value and Usage of Information Systems in Government Context
書刊名：	交大管理學報
作者：	許芳銘／范秋足／陳澤義／王淑玟
作者(外文)：	Hsu, Fang-ming／Fan, Chiu-tsu／Chen, Tser-yieth／Wang, Shuwen
出版日期：	2013
卷期：	33:2
頁次：	頁75-104
主題關鍵詞：	知覺價值；主觀規範；資訊系統成功；政府；Perceived value；Subjective norm；IS success；Government
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:2 共同引用:0 點閱:25

政府機關與私人企業不同，因此其資訊系統之使用行為將有所差異。本研究探討政府機關中的資訊系統情境到使用者行為之間的因果關係，透過實務調查，瞭解主觀規範、知覺品質、知覺價值、滿意度與使用資訊系統意圖之間的關係。研究結果顯示政府機關資訊系統之使用意圖顯著地受到使用者之社會價值與功能價值的影響，而不受情境價值的影響。不同於一般企業環境，政府機關資訊系統使用者的使用意圖並不受其滿意度的影響。

以文找文

The usage of information systems in government agencies is different to that in business. This study investigates the causal relationship of information systems (IS) usage from IS context to user's behavior in government settings. Through empirical survey, the relationship among subjective norm, perceived quality, perceived value, satisfaction and intention to use IS in government was examined. Analytical results indicate that user intention to use IS in government is markedly influenced by social value and functional value and not by conditional value. It is interesting to find that in government, in contrast to the business environment, users' intention to use IS does not count on their satisfaction.

以文找文

期刊論文
1.	Cazier, J. A.、Shao, B. B. M.、St. Louis, R. D.(2007)。Sharing information and building trust through value congruence。Information Systems Frontiers，9(5)，515-529。
2.	Chan, F. K. Y.、Thong, J. Y. L.、Venkatesh, V.、Brown, S. A.、Hu, P. J. H.、Tam, K. Y.(2010)。Modeling Citizen Satisfaction with Mandatory Adoption of an E-Govemment Technology。Journal of the Association for Information Systems，11(10)，519-549。
3.	Chen, P. T.、Hu, H. H.(2010)。How Determinant Attributes of Service Quality Influence Customer-perceived Value: An Empirical Investigation of the Australian Coffee Outlet Industry。International Journal of Contemporary Hospitality Management，22(4)，535-551。
4.	Delmas, M. A.、Toffel, M. W.(2004)。Stakeholders and Environmental Management Practices: An Institutional Framework。Business Strategy and the Environment，13(4)，209-222。
5.	Fiol, L. J. C.、Alcaniz, E. B.、Tena, M. A. M、Garcia, J. S.(2009)。Customer Loyalty in Clusters: Perceived Value and Satisfaction as Antecedents。Journal of Business to Business Marketing，16(3)，276-316。
6.	Fiol, L. J. C.、Tena, M. A. M、Garcia, J. S.(2011)。Multidimensional Perspective of Perceived Value in Industrial Clusters。The Journal of Business and Industrial Marketing，26(2)，132-145。
7.	Gupta, M. P.、Jana, D.(2003)。E-govemment Evaluation: A Framework and Case Study。Government Information Quarterly，20(4)，365-387。
8.	Ho, S. H.(2009)。Understanding Consumer Acceptance of Internet Banking-From Stayers and Switchersâ Perspectives。Chiao Da Management Review，29(2)，1-20。
9.	Hsu, H.(2006)。An Empirical Study of Web Site Quality, Customer Value and Customer Satisfaction Based on E-Shop。The Business Review，5(1)，190-193。
10.	Hsu, F.-M.、Chen, T.-Y.、Wang, S.(2010)。The Role of Customer Values in Accepting Information Technologies in the Public Information Service Sector。The Service Industries Journal，30(7)，1097-1111。
11.	Hume, Margee、Sullivan Mort, Gillian(2010)。The Consequence of Appraisal Emotion, Service Quality, Perceived Value and Customer Satisfaction on Repurchase Intent in the Performing Arts。Journal of Services Marketing，24(2)，170-182。
12.	Hung, W. T.、Tsang, S. S、Liu, H. Y.(2010)。Website Characteristics and the Impavt of User Perceived Value on User Behavior in Web 2.0。Academy of Information and Management Sciences Journal，13(1)，1-18。
13.	Lamb, R.、King, J. L、Kling, R.(2003)。Informational Environments: Organizational Contexts of Online Information Use。Journal of the American Society for Information Science and Technology，54(2)，97-114。
14.	Kim, S. S.、Malhotra, N. K.(2005)。Predicting System Usage from Intention and Past Use: Scale Issues in the Predictors。Decision Sciences，36(1)，187-196。
15.	Pope, Nigel(1998)。Consumption Values, Sponsorship Awareness, Brand and Product Use。The Journal of Product and Brand Management，7(2)，124-136。
16.	Shukla, P.(2010)。Effects of Perceived Sacrifice, Quality, Value and Satisfaction on Behavioral Intentions in the Service Environment。Services Marketing Quarterly，31(4)，466-484。
17.	Stephens, D. O.(1998)。Megatrends in Records Management。ARMA Records Management Quarterly，32(1)，3-9。
18.	Van Birgelen, Marcel、De Jong, Ad、De Ruyter, Ko(2006)。Multi-channel Service Retailing: The Effects of Channel Performance Satisfaction on Behavioral Intentions。Journal of Retailing，82(4)，367-377。
19.	Wang, J. S、Wu, J. C. T.、Fu, H. H.(2010)。The Effect of Service Quality on Perceived Value, Brand Reputation and Loyalty: A Study on Traveling Industry。Journal of Information and Optimization Sciences，31(3)，659-678。
20.	Brown, S. A.、Venkatesh, V.(2005)。Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle。MIS Quarterly，29(3)，399-426。
21.	Sullivan, M. G.、Drennan, J(2005)。Marketing m-services: Establishing a usage benefit typology related to mobile user characteristics。Database Marketing and Customer Strategy Management，12(4)，327-341。
22.	Hu, Hsin-Hui、Kandampully, Jay、Juwaheer, Thanika Devi(2009)。Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study。The Service Industries Journal，29(2)，111-125。
23.	Burton, Scot、Lichtenstein, Donald R.、Netemeyer, Richard G.、Garretson, Judith A.(1998)。A Scale for Measuring Attitude Toward Private Label Products and Examination of Its Psychological and Behavioral Correlates。Journal of the Academy of Marketing Science，26(4)，293-306。
24.	Mason, R. O.(1978)。Measuring Information Output: A Communication Systems Approach。Information & Management，1(5)，219-234。
25.	Wang, Y.、Lo, H. P.、Chi, R.、Yang, Y.(2004)。An integrated framework for customer value and customer-relationship-management performance: A customer-based perspective from China。Managing Service Quality: an International Journal，14(2/3)，169-182。
26.	Nysveen, Herbjorn、Pedersen, Per E.、Thorbjornsen, Helge(2005)。Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons。Journal of the Academy of Marketing Science，33(3)，330-346。
27.	Bennett, R. R.、Härtel, C. E. J.、McColl-Kennedy, J. R.(2005)。Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R。Industrial Marketing Management，34(1)，97-107。
28.	Ahituv, N.(1980)。A systematic approach toward assessing the value of an information system。MIS Quarterly，4(4)，61-75。
29.	Wang, Yi-Shun(2008)。Assessing e-commerce systems success: a respecification and validation of the DeLone and McLean model of IS success。Information Systems Journal，18(5)，529-557。
30.	Batra, Rajeev、Sinha, Indrajit(2000)。Consumer-level factors moderating the success of private label brands。Journal of Retailing，76(2)，175-191。
31.	Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing，75(1)，77-105。
32.	Hamilton, S.、Chervany, N. L.(1981)。Evaluating Information Systems Effectiveness: Part I Comparing Evaluation Approaches。MIS Quarterly，5(3)，55-69。
33.	Carter, Lemuria、Bélanger, France(2005)。The utilization of e-government services: Citizen trust, innovation and acceptance factors。Information Systems Journal，15(1)，5-25。
34.	Bagozzi, Richard P.(1992)。The self-regulation of attitudes, intentions, and behavior。Social Psychology Quarterly，55(2)，178-204。
35.	Geyskens, Inge、Steenkamp, Jan-Benedict E. M.、Kumar, Nirmalya(1999)。A meta-analysis of satisfaction in marketing channel relationships。Journal of Marketing Research，36(2)，223-238。
36.	Pura, Minna(2005)。Linking perceived value and loyalty in location-based mobile services。Managing Service Quality，15(6)，509-538。
37.	Pitt, Leyland F.、Watson, Richard T.、Kavan, C. Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly，19(2)，173-187。
38.	Hartwick, John、Barki, Henri(1994)。Explaining the role of user participation in information system use。Management Science，40(4)，440-465。
39.	Venkatesh, Viswanath、Davis, Fred D.(2000)。A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies。Management Science，46(2)，186-204。
40.	Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science，25(2)，139-153。
41.	Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing，77(2)，203-220。
42.	Thaler, Richard H.(1985)。Mental Accounting and Consumer Choice。Marketing Science，4(3)，199-214。
43.	Seiders, Kathleen、Voss, Glenn B.、Grewal, Dhruv、Godfrey, Andrea L.(2005)。Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context。Journal of Marketing，69(4)，26-43。
44.	DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research，3(1)，60-95。
45.	Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。
46.	Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。
47.	Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences，25(5/6)，737-766。
48.	Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。
49.	DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems，19(4)，9-30。
50.	Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。
51.	Chang, H.-H.、Wang, Y.-H.、Yang, W.-Y.(2009)。The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value。Total Quality Management & Business Excellence，20(4)，423-443。
52.	Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。
53.	Deng, Zhao-hua、Lu, Yao-bin、Wei, Kwok-Kee、Zhang, Jin-long(2010)。Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China。International Journal of Information Management，30(4)，289-300。
54.	Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research，22(2)，159-170。
55.	Minna P.、Gregory J. B.(2008)。Comparing the Perceived Value of Information and Entertainment Mobile Services。Psychology & Marketing，25(8)，732-755。

學位論文
1.	Stewart, G. T.(2006)。Relational Value Exchange: A Grounded Theory Study of Buyers' and Sellers' Approaches to Building, Maintaining and/or Dissolving Interorganizational Relationships(博士論文)。The University of Tennessee.。

圖書
1.	Oliver, R. L.(1997)。Satisfaction: A Behavioral Perspective on the Consume。Boston：Irwin：McGrew-Hill。
2.	Jöreskog, Karl G.、Sörbom, Dag(1984)。Analysis of linear structural relationship by maximum likelihood。Chicago, IL：Scientific Press。
3.	Robbins, Stephen P.(2003)。Organizational behavior: Concepts, controversies, applications。Prentice-Hall, Inc.。
4.	Fishbein, M.、Ajzen, I.(1980)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley。
5.	Shannon, Claude Elwood、Weaver, Warren(1949)。The Mathematical Theory of Communication。University of Illinois Press。

其他
1.	West, D. M.(2006)。Global E-Government, 2006，Center for Public Policy, Brown University。，http://www.insidepolitics.org/egovt06int.pdf.， 2006/10/20。

圖書論文
1.	Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。

推文
推薦
引用網址
引用嵌入語法
轉寄

top

:::

相關期刊
相關論文
相關專書
相關著作
熱門點閱

1.	消費者對制度信任、知覺價值、態度、主觀規範對購買意圖的影響--以生產追溯二維條碼(QR Code)為例
2.	The Influence of Persuasion Knowledge, Third-Person Perception, and Affect on Coping Behavior in the Instagram Stories Feature
3.	Examining the Effect of Information Disclosure on Website Stickiness: The Cognitive Information Perspective
4.	以理性行為理論探討Line貼圖購買意圖之研究

無相關博士論文

無相關書籍

無相關著作

1.	Do Family Firms Make More Optimistic Forecasts?
2.	判定選舉預測市場之準確度 : 最適價格門檻.預測準確度與鑑別模型
3.	臺灣林朝英文人畫題材與閩習風格
4.	人體比例之視覺美感研究
5.	布迪厄《藝術的法則》書評會紀要(上)
6.	運用因子分析法篩選大專生適合的社區關懷服務
7.	麩醯胺酸補充劑對有氧舞蹈後一氧化氮與同半胱胺酸的影響
8.	地震、屋毀與傷亡：集集地震風險的因果分析
9.	八仙塵爆事件政府危機管理之研究
10.	臺灣不同路跑賽事舉辦地點之經濟影響
11.	犯罪被害人及其家屬參與刑事司法程序的角色：兩難與爭議
12.	以夏宇「雨水一盒」詩作元素轉化服飾設計之研究
13.	資料探勘技術在繼續經營疑慮意見診斷模型之應用
14.	末期腎病患者中醫利用影響因素之研究
15.	交流道出口標誌設計對駕駛者認知之影響

QR Code

臺灣人文及社會科學引文索引資料庫系統

詳目顯示

臺灣人文及社會科學引文索引資料庫