| 期刊論文1. | Oliver, R. L.(1989)。Processing of the satisfaction response in consumption: A Suggested framework and research propositions。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,2(1),1-16。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | 尤子彥(20140127)。嚴長壽:衝陸客人數只會毀掉臺灣。商業周刊,1367,96。 延伸查詢![new window](/gs32/images/newin.png) | 3. | Oliver, R. L.、Westbrook, R. A.(1993)。Emotion。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,6,13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Loureiro, S. M. C.、Kastenholz, E.(2011)。Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal。International Journal of Hospitality Management,30(3),575-583。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Oliver, Richard L.、Rust, Roland T.、Varki, Sajeev(1997)。Customer Delight: Foundations, Findings, and Managerial Insight。Journal of Retailing,73(3),311-336。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Westbrook, Robert A.、Oliver, Richard L.(1991)。The dimensionality of consumption emotion patterns and consumer satisfaction。Journal of Consumer Research,18(1),84-91。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 會議論文1. | 林秋慧、陳春希(2012)。觀光旅遊產業只重視顧客滿意足夠嗎?顧客喜悅的另項思考。2012海峽兩岸觀光旅遊研討會,(會議日期: 101年8月)。中國北京。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Kumar, A.、Olshavsky, R.(1996)。Distinguishing satisfaction from delight: An appraisals approach。The annual conference of the Association for Consumer Research。Tucson, Arizona。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Simon, S.、姜雪影(2012)。先問,為什麼?啟動你的感召領導力。臺北市:天下文化。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Rust, R. T.、Zahorik, A. J.、Keiningham, T. L.(1994)。Return on quality: Measuring the financial impact of your company's quest for quality。Chicago, IL:Probus Publishing。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Stickdorn, Marc、Schneider, Jakob、池熙璿(2013)。這就是服務設計思考!基礎概念-工具-實際案例。中國生產力中心。 延伸查詢![new window](/gs32/images/newin.png) | |