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題名:運用醫療照護失效模式與效應分析改善急診轉住院流程--以某醫學中心為例
書刊名:醫務管理期刊
作者:吳宛庭李發焜徐志育吳永隆康春梅王拔群林吉崇
作者(外文):Wu, Wan-tingLee, Fa-kungHsu, Chih-yuWu, Yung-lungKang, Chun-meiWang, Pa-chunLin, Chi-chung
出版日期:2014
卷期:15:2
頁次:頁150-165
主題關鍵詞:醫療失效模式與效應分析急診轉住院Healthcare failure mode and effect analysisHFMEAEmergency admission
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:1
  • 點閱點閱:10
目的:醫界逐步推行的重要品管手法之一為醫療失效模式與效應分析,財團法人醫院評鑑暨醫療品質策進會於新制醫院評鑑條文中建議醫院應建立危機管理機制,運用危機預防處理模式分析以預防危機事件發生。本文以急診轉住院流程改善,利用醫療失效模式與效應分析流程,以提供病人安全就醫環境。方法:研究時間點為2009年1月~2011年1月。研究步驟為(1)決定改善主題;(2)組成團隊;(3)繪製流程圖;(4)進行危害分析;(5)擬定行動方案及結果量測。以跨團隊改善方式進行品質改善活動,共同腦力激盪及標竿學習,共同討論擬出各項改善對策,包括加強溝通機制、床位資訊透明化、人員教育訓練等等。結果:透過流程的分析發現改善前有九項失效模式需加以改善,包括醫護溝通的問題、住院及出院流程延誤、床位控管不佳等。改善後各項模式皆已有有效衡量控制方式或是危害指數低於8分,急診轉住院比率由24.10%提升至30.02%,改善成效顯著。結論:透過團隊合作已有效提升急診病人轉住院效率,未來將按照醫療失效模式與效應分析所發現的失效模式,持續監測急診病人轉住院的安全性。
Objectives: Healthcare Failure Mode and Effect Analysis (HFMEA) has become an important method for quality improvement in the healthcare industry. The Taiwan Joint Commission on Hospital Accreditation and Healthcare Quality Improvement (TJCHA) lists crisis management as a required accreditation item, and suggests that hospitals take proactive measures, such as HFMEA, to establish hospital-wide risk management programs. Methods: From January 2009 to January 2011, the project consisted of the following steps: 1) define the HFMEA topics, 2) assemble the team, 3) create a flow chart, 4) conduct hazard analyses, 5) formulate action plans, and 6) measure outcomes. Using bench mark learning and brainstorming techniques, we organized a multi-disciplinary quality improvement task force. Improvement strategies including communication improvement, occupancy information transparency enforcement, and education were implemented. Results: To ensure patient safety, we used HFMEA-initiated process re-engineering to improve emergency admissions in our hospital. Nine failure modes were identified during the process analyses at the beginning of this project; they included physician and nurse communication problems, hospital admission and discharge process delay, and bed turn-over control. After intervention, hazard scores fell under 8 for all failure modes and the emergency admission rate improved significantly from 24.10% to 30.02%. Conclusions: Through team work, we effectively improved the efficiency of emergency room admissions. We will continue to monitor the safety of the emergency admission process based on the facts found as a result of this HFMEA study.
期刊論文
1.陳麗琴、洪純純、范君瑜(20020300)。急診病患就診流程再造之專案。長庚護理,13(1)=37,79-90。new window  延伸查詢new window
2.Esmail, R.、Cummings, C.、Dersch, D.、Duchscherer, G.、Glowa, J.、Liggett, G.(2005)。Patient safety and adverse events team. Using healthcare failure mode and effect analysis tool to review the process of ordering and administrating potassium chloride and potassium phosphate。Healthcare Quarterly,8,73-80。  new window
3.Graff, L.(1989)。Control of observation medicine: Emergency medicine versus utilization review?。The American Journal of Emergency Medicine,7(6),659。  new window
4.Liptak, G. S.、Super, D. M.、Baker, N.、Roghmann, K. J.(1985)。An analysis of waiting times in a pediatric emergency department。Clinical Pediatrics,24(4),202-209。  new window
5.Paparella, S.(2007)。Failure mode and effects analysis: A useful tool for risk identification and injury prevention。Journal of Emergency Nursing,33(4),367-371。  new window
6.Trzeciak, Stephen、Rivers, Emanul P.(2003)。Emergency department overcrowding in the United States: An emerging threat to patient safety and public health。Emergency Medicine Journal,20(5),402-405。  new window
7.DeRosier, J.、Stalhandske, E.、Bagian, J. P.、Nudell, T.(2002)。Using health care failure mode and effect analysis: The VA national center for patient safety's prospective risk analysis system。The Joint Commission Journal on Quality Improvement,28(5),248-267。  new window
其他
1.衛生福利部(2009)。98年度衛生統計動向,http://www.mohw.gov.tw/cht/DOS/Statistic.aspx?f_list_no=312&fod_list_no=2538, 2013/08/19。  new window
2.財團法人醫院評鑑暨醫療品質策進會(2011)。醫院評鑑基準修訂說明,http://www.tjcha.org.tw/FrontStage/page.aspx?ID=B406D2C2-2D76-41DD-8966-CCC45B31A0B0&PID=088AB6C2-1B58-42F4-9E27-6597273D5ECF, 2011/03/01。  延伸查詢new window
 
 
 
 
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