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題名：企業導入ERP並進行BPR之流程及效益分析--以某運用兩岸三地營運模式之公司為例
書刊名：商管科技季刊
作者：曹秀惠／林雅惠
作者(外文)：Tsao, Hsiu-hui／Lin, Ya-hui
出版日期：2015
卷期：16:3
頁次：頁357-388
主題關鍵詞：企業資源規劃；企業流程再造；兩岸三地營運模式；Enterprise resource planning；Business process reengineering；Cross-strait operating model
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:12
  • 點閱點閱:132
本研究採用 Hammer（1990）所提出企業流程再造理論及個案研究法，探討企業導入 ERP系統時有無進行 BPR其各項流程之差異及其所產生之效益。此外，在調查個案公司導入 ERP並進行 BPR之效益上，本研究採用 Kaplan and Norton（1992）所提出的平衡計分卡概念設計問卷，並將績效衡量指標區分成「成本、品質、服務、速度」四類。問卷結果顯示，在個案公司導入 ERP並進行 BPR之效益上，若以平衡計分卡四大構面分析，效益最高者為內部流程構面，而顧客構面的效益則最低。在構面之各衡量指標上，最大的效益是在「速度」上，其中以「加速資訊回應」指標的效益最高。
Based on the theory of business process reengineering (BPR) proposed by Hammer (1990) and a case study methodology, this study explored the differences among various business processes to determine the benefits derived from businesses that conduct BPR when implementing enterprise resource planning (ERP). Moreover, this study designed a questionnaire based on the balanced scorecard method proposed by Kaplan and Norton (1992), and divided the performance indicators into the four categories of cost, quality, service, and speed, to explore the benefits of businesses applying BPR in ERP implementation. The results obtained from the questionnaire showed that based on the balanced scorecard approach - which was used to estimate the benefits derived by businesses that conducted BPR when implementing ERP - the perspective of internal procedure registered the highest benefits, and the perspective of customer showed the lowest benefits. For the analysis results of the four categories, the highest benefits were exhibited in the category of “speed”; in this category, the indicator of “accelerating information response” acquired the highest benefits.
期刊論文
1.何應欽、許秉瑜、李泰霖(20030300)。企業特質與企業導入ERP系統之目的、過程與成效滿意度的探討。電子商務學報，5(1)，57-81。new window  延伸查詢new window
2.Milis, K.、Mercken, R.(2004)。The use of the balanced scorecard for the evaluation of Information and Communication Technology projects。International Journal of Project Management，22(2)，87-97。  new window
3.周斯畏、張又介、洪憶華(20070300)。ERP整體性效益分析：組織資訊處理的觀點。電子商務學報，9(1)，97-118。new window  延伸查詢new window
4.張碩毅、吳思穎、李俐嫻(20090600)。ERP系統維護管理與企業效益之研究。電子商務學報，11(2)，311-337。new window  延伸查詢new window
5.李超雄、張雅芬、丁山樹、林琦珍(20061200)。IT運用、企業流程再造與企業流程策略之關聯性研究。中華管理學報，7(4)，71-101。new window  延伸查詢new window
6.張緯良、陳育亮(20020600)。ERP成敗關鍵--企業流程再造。資訊與電腦雜誌，263，14-17。  延伸查詢new window
7.陳志誠、林淑瓊、劉用貴、黃芳瑛(20121200)。在異質營運環境中導入ERP之關鍵成功因素--以跨兩岸三地企業集團為例。商略學報，4(4)，229-255。new window  延伸查詢new window
8.Chockalingam, A.、Ramayah, T.(2013)。Does the organizational culture act as a moderator in Indian enterprise resource planning (ERP) projects? An empirical study。Journal of Manufacturing Technology Management，24(4)，555-587。  new window
9.Hammer, M.、Stanton, S.(1999)。How process enterprise really work。Harvard Business Review，77(6)，108-118。  new window
10.Loh, T. C.、Koh, S. C. L.(2004)。Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises。International Journal of Production Research，42(17)，3433-3455。  new window
11.Luo, W.、Strong, D. M.(2004)。A framework for evaluating ERP implementation choices。IEEE Transactions on Engineering Management，51(3)，322-333。  new window
12.Moohebat, M. R.、Asemi, A.、Jazi, M. D.(2010)。A comparative study of critical success factors (CSFs) in implementation of ERP in developed and developing countries。International Journal of Advancements in Computing Technology，2(5)，99-110。  new window
13.Nazor, I.、Fertlj, K.、Kalpic, D.(2012)。Prediction model for characteristics of implementation of information systems in small and medium enterprises。International Journal of Innovation, Management and Technology，3(6)，740-746。  new window
14.(1996)。SAP software implementation works best with reengineering。Chemical Marketing Reporter，250(8)，16。  new window
15.Subramoniam, S.、Tounsi, M.、Krishnankutty, K. V.(2009)。The role of BPR in the implementation of ERP systems。Business Process Management Journal，15(5)，653-668。  new window
16.Tsai, W. H.、Chen, S. P.、Hwang, E. T. Y.、Hsu, J. L.(2010)。A study of the impact of business process on the ERP system effectiveness。International Journal of Business and Management，5(9)，26-37。  new window
17.Nah, F. F. H.、Zuckweiler, K. M.、Lau, J. L.-S.(2003)。ERP implementation: chief information officers' perceptions of critical success factors。International Journal of Human-Computer Interaction，16(1)，5-22。  new window
18.Kumar, K.、van Hillegersberg, J.(2000)。ERP Experiences and Evolution。Communications of the ACM，43(4)，23-26。  new window
19.Fortuin, Leonard(1998)。Performance indicators: Why, where and how?。European Journal of Operational Research，34(1)，1-9。  new window
20.Hammer, Michael(1990)。Reengineering work: Don't automate, obliterate。Harvard Business Review，90(4)，104-112。  new window
21.Leidecker, Joel K.、Bruno, Albert V.(1984)。Identifying and Using Critical Success Factors。Long Range Planning，17(1)，23-32。  new window
22.Davenport, Thomas H.、Short, James E.(1990)。The new industrial engineering: Information technology and business process redesign。Sloan Management Review，31(4)，11-27。  new window
23.Al-Mashari, M.、Al-Mudimigh, A.、Zairi, M.(2003)。Enterprise resource planning: A taxonomy of critical factors。European Journal of Operational Research，146(2)，352-364。  new window
24.Ehie, Ike C.、Madsen, Mogens(2005)。Identifying critical issues in enterprise resource planning (ERP) implementation。Computers in Industry，56(6)，545-557。  new window
25.Venkatraman, N.(1994)。IT-Enabled Business Transformation: From Automation to Business Scope Redefinition。Sloan Management Review，35(2)，73-87。  new window
26.Davenport, Thomas H.(1998)。Putting the enterprise into the enterprise system。Harvard Business Review，76(4)，121-131。  new window
27.Kaplan, Robert S.、Norton, David P.(1992)。The Balanced Scorecard: Measures That Drive Performance。Harvard Business Review，70(1)，71-79。  new window
28.Yujong, H.、Robert, A. L.(2005)。Balanced Scorecard: Evening the Odds of Successful BPR。IT Professional，7(6)，24-30。  new window
會議論文
1.Somers, T. M.、Nelson, K.(2001)。The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations。The 34th Annual Hawaii International Conference on System Sciences。Hawaii。  new window
學位論文
1.梁嘉凱(2000)。企業程序管理應用之個案研究(碩士論文)。東吳大學。  延伸查詢new window
2.陳冠豪(2011)。以平衡計分卡探討三角貿易之經營管理策略--以連接器A公司為例(碩士論文)。國立高雄大學。  延伸查詢new window
圖書
1.Stadtler, H.、Kilger, C.(2000)。Supply Chain Management and Advanced Planning: Concepts, Models, Software and Case Studies。Springer。  new window
2.Hammer, Michael、Champy, James(1993)。Reengineering the Corporation: A Manifesto for Business Revolution。London：Nicholas Brealey Publishing Limited。  new window
3.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
4.Yin, Robert K.(1994)。Case study research: Design and methods。Sage Publications。  new window
5.Hronec, S. M.(1993)。Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future。New York, NY：Amacom。  new window
6.Hatry, H. P.(2006)。Performance Measurement: Getting Results。Washington, DC：The Urban Institute Press。  new window
 
 
 
 
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