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題名:從組織即興與組織慣例演化的動態觀探討團隊即興現象的影響因素
作者:陳墀元
作者(外文):Chi-Yuan Chen
校院名稱:雲林科技大學
系所名稱:管理研究所博士班
指導教授:楊仁壽
學位類別:博士
出版日期:2006
主題關鍵詞:組織慣例改變慣例的慣例組織學習組織即興試辦meta-routinespre-implementation pilotorganizational improvisationorganizational routinesorganizational learning
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管理學界對於組織即興現象的研究仍還稀少,本文探討組織即興、組織學習與組織慣例演化三者的相互關聯,並建置一個組織慣例動態演化的研究架構。試圖說明組織即興是短期線上及時的組織學習,也是組織慣例內生性改變的過程,本文強調有效能的組織即興程序,若能慣例化並成為鑲嵌於組織慣例的學習機制,能夠促使組織在慣例有效率運作的同時仍能保有變通能力。
試辦作業是個組織即興、組織學習與組織慣例形成三者在短時間內聚集的平台,成功的試辦作業,將可能替組織創造出有價值的、稀少的、不易被模仿的以及不具替代性的專屬性知識,其為組織的基礎資源,也是組織保有競爭優勢的利基。因試辦人員常為臨時編組,業務通常為兼辦,獎酬較常為「混合獎酬制度」,也較缺乏績效的及時回饋。將此兩種制度與其對立之制度:「及時績效回饋制度」與「以團體為基礎之獎酬制度」,相互對照並發展出6組假設。為了驗證假設,本研究以實驗室實驗方法,操弄「績效回饋」、「獎酬辦法」,讓不同制度下的受測團體,在即興情境下執行動態連續任務,從動態過程中觀察其執行績效、即興學習、即興行為與合作慣例形成等,是否合於假設。
實驗結果發現回饋制度與獎酬制度對個人「認知面」的影響是顯著的,但對於「行動面」的影響並不顯著,其理由在於受測團體是新組成團體,團體成員之間缺乏支持其行動之社會結構,在採行行動會引致個人風險與心裡不安全時,回饋制度與獎酬制度,都無法顯著消除受測者對這兩方面的顧慮。良好的試辦作業,單靠回饋制度與獎酬制度的介入,還有所不足,建議後續研究宜增加其他制度的介入,例如,執行任務前宜實施團隊營造、指定專人負責溝通合作、必要的公共支出提早由組織吸收。
Researches on organizational improvisation are rare within the academic community of management. Through reviewing the papers related to organizational improvisation, organizational learning and organizational routines, I found the relationship among them. I attempt to establish a framework to explain organizational improvisation as a short-term and real-time organizational learning, and to interpret the endogenous change of organizational routines that usually happen when organizations are situated in an improvising context. The effective improvising routines, learned from previous improvising experience, can be used as a learning mechanism called meta-routine. This study intent to stress those organizational routines with built-in meta-routine can enable organizations to obtain dynamic capability and to enhance their efficiency and flexibility as well.
Pre-implementation pilot converges the activities of organizational improvisation, organizational learning and the evolution of organizational routines into a platform, which can create the specific knowledge of the organization. This specific knowledge always is valuable, rare, inimitable and nontransferable. The specific knowledge is the organization’s base resources and niches to obtain the organization’s competitive advantages. In general, the pilots are task forces. The members can carry on pilot activities concurrently with other routine works. The reward to the pilot job and routine job is combined together, which maybe called “hybrid reward system.” Usually, the performance of the pilot does not immediately feed back to the performer after each activity, but it feeds back to the performer only at the end of the pilot plan, which maybe called ”postponed feedback mechanism.” Six sets of hypothesis are derived to verify that the improvising learning, improvising cooperative action and the speed of the formation of collaborative routine in the hybrid reward system and postponed feedback mechanism are inferior to those in group-based reward system and prompt feedback mechanism.
Through laboratory experimentation designed to mimic group dynamic behaviors toward implementing a serial of tasks by pilot group, this study found that reward system and feedback mechanism affect cognitive reaction of pilot members significantly. On the contrary, neither reward system nor feedback mechanism can trigger pilot members effectively to do the act, though they thought the act is benefit for their group. In order to build an ideal learning mechanism, meta-routines embedded in pilot process, this paper suggests that some complementary arrangements are necessary, such as “pre-implementation team building,” “assigning a liaison role,” and “collective cost exempted from pilot members.”
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