參考文獻
一、中文部分
陳銘慧(2002),溝通策略、消費者衝動性特質、產品特質對衝動性消費行為之影響,國立台灣大學商學研究所未出版之博士論文二、英文部分
Agee, T., & Martin, B. R. S. (2001). Planned or impulsed purchase? How to create effective infomercials. Journal of Advertising Research, 41, 35-42.
Applebaum, W. (1951). Studying consumer behavior in retail stores. Journal of Marketing, 16(2),172-178.
Balabanis, G. (2001). The relationship between lottery ticket and scratch-card buying behaviour, personality and other compulsive behaviours. Journal of Consumer Behaviour, 2(1),7-22.
Baron, J., Badgio, P., & Gaskins, I. W. (1986). Cognitive style and its improvement: A normative approach. In R. J. Sternberg (Ed.). Journal Advances in the Psychology of Human Intelligence, Vol. 3
Bearden, W. O., & Mason, J. (1984). An investigation of influences on consumer complaint behavior reports. Advances in Consumer Research, 11, 3-20.
Bearden, W. O., & Teel, J. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research, 20, 21-28.
Beatty, S. E., & Ferrell, M. E. (1998). Impulse buying: Modeling its precursors. Journal of Retailing, 74 (2), 169-191.
Belk, R. (1975). Situational variable and consumer behavior. Journal of Consumer Research, 2(4), 157-164.
Belk, R. W. (1984).Three scales to measure constructs related to materialism: Reliability, validity, and relationships to measures of happiness. Advances in Consumer Research, 11(1), 291-297.
Belk, R. W. (1985). Materialism: Trait aspects of living in the material world. Journal of Consumer Research, 12(3), 265-280.
Bellenger, D. N., & Korgaonkar P. K. (1980). Profiling the recreational shopper. Journal of Retailing, 56, 77-92.
Bellenger, D. N., Robertson D. H., & Hirschman (1978). Impulse buying baries by product. Journal of Advertising Research, 18(6), 15-18.
Billieux, J., Rochat, L., Rebetez, M., & Linden, M. (2008). Are all facets of impulsivity related to self-reported compulsive buying behavior? Personality and Individual Differences, 44, 1432-1442.
Blodgeet, J. G., Wakefield, K. J. & Barnes J. H. (1989). The effects of consumer service on consumer complaining behavior. Journal of Service Marketing, 3(2), 31-42.
Blodgett, J. G., Wakefiedld, K. L., & Barnes, J. H. (1995). The effects of customer service on consumers complaining behavior. Journal of Service Marketing, 9(4), 31-42.
Cardozo, R. N. (1965). An expertimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 24(8), 244-249.
Cavallo, G. O., & Perelmuth, J. (1989). Improving the measurement of service quality. Journal of Retailing, 1, 127-139.
Churchill, G. A., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Re-search, 9(4), 419-504.
Clark, P. W., Martin, C.A., & Bush, A. J. (2001). The effect of role model influence on adolescents’ materialism and marketplace knowledge. Journal of Marketing Theory and Practice, 9(4), 27-36.
Clover, V. T. (1950). Relative importance of impulse buying in retail stores. Jounrnal of Marketing, 15(1), 66-70.
Cobb, C. J., & Hoyer, W. D. (1986). Planned versus impulse purchase behavior. Journal of Retailing, 62(4), 384-409.
Cooke, A. D., Meyvis, T. & Schwartz A. (2001). Avoiding future regret in purchase-timing decisions. Journal of Consumer Research, 27(March), 447-459.
Crawford, G., & Melewar, T. C. (2003). The importance of impulse purchasing behaviour in the international airport environment. Journal of Consumer Behaviour, 3(1), 85-98.
Cronin, J. J. Jr., Brady, M. K., Tomas, G.. & Hult, M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Davis, M. M., & Heineke, J. (1994). Understanding the roles of the customer and the operation for better queue management. International Journal of Operations & Production management, 14(5), 21-34.
Decenzo, D. A., & Robbins, S. P. (1994). Human resource management (4th ed.). New Jersey: Prentice-Hill.
Desatnick, R. L. (1988). Managing to keep the customer. Boston: Houghton Mifflin.
Dholakia, U. M. (2000). Temptation and resistance: An integrated model of consumer impulse formation and enactment. Psychology and Marketing, 17 (11), 955-982.
Dittmar, H. (2005). Compulsive buying-a growing concern? An examination of gender, age, and endorsement of materialistic values as predictors. Journal of Psychology, 96, 467-491.
Dittmar, H., Beattie, J., & Friese, S. (1995). Gender identity and material symbols: Objects and decision considerations in impulse purchases. Journal of Economic Psychology, 16(3), 491-511.
Dodd, C. A., Linaker, A., & Grigg, N. P.(1995). He’s gotta have it: Shopping dependence and the homosexual male clothing consumer. Journal of Consumer Behaviour, 4(5), 374-389.
Donthu, N., & Gilliland, D. (1996) Observations: The infomercial shopper. Journal of Advertising Research, 36(2),69-76.
Dowling, G.. R. (1986). Perceived risk: The concept and its measurement. Psychology and Marketing, 3(3), 193-210.
Dowling, G.. R., & Staelin, R. (1994). A model of perceived risk and intended risk-handing activity. Journal of Customer Research, 21(July),119-134.
Engle, J. F., Blackwell, R. D., & Miniard, P. W.(1984). Consumer behavior(6th ed.). New York:McGraw-Hill.
Faber, R. J., & O’Guinn T. C. (1989). A clinical screener for compulsive buying. Journal of Consumer Research, 19, 459-469.
Folkes, V. S. (1984). Consumer reactions to product failure: An attributional approach, Journal of Consumer Research,10(March), 398-409.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 55(1), 1-22.
Fornell, C., & Wernerfelt B. (1987). Defensive marketing strategy by customer complaint management: A theoretical analysis. Journal of Marketing Research. 24(4), 337-346.
Gardner, M. P., & Rook, D. W. (1988). Effects of Impulse Purchase on Consumer’ Affective States. Advances in Consumer Research, 15, 127-130.
Gilly, M. C., & Gelb, B. D. (1982). Post-purchase consumer processes and the complaining consumer. Journal of Consumer Research, 9 , 323-328.
Goodman, J. (1989). The nature of customer satisfaction. Quality Progress, (2), 37-40.
Hallowell, R., Schlesinger, L. A., & Zornitsky, J. (1996). Internal service quality, customer and job satisfaction : Linkage and implications. Human Resource Planning, 19(2), 20-31.
Hausman, A. (2000). A multi-method investigation of consumer motivations in impulse buying behavior. Journal of Consumer Marketing, 17(5), 403-419.
Hempel, D. J. (1977). Consumer satisfaction with the home buying process: Conceptualization and measurement. In H. K. Hunt (Ed.), The conceptualization of consumer satisfaction and dissatisfaction (pp. 459-460). Cambriage, Massachusetts: Marketing Science Institude.
Hempel, J. F. (1977). Consumer satisfaction with the home buying process: Conceptualization and measurement. The conceptualiza-tion of consumer satisfaction and dissatisfaction. Cambridge: Marketing Science Institute.
Hirchman, E. C., & Holbrook, M. B. (1982). Hedonic consumption: emerging concepts, methods and proposition. Journal of Marketing, 46 (3), 92-101.
Hoch, S. J., & Loewenstein, G. F. (1991). Time-inconsistent preferences and consumer self-control. Journal of Consumer Research, 17(4), 492-507.
Howard, J. A., & Sheth, J. N. (1969). The theory of buyer behavior(2nd ed.). New York: John Wiley and Sons Inc.
Huppertz, J. W., Singney J. A., & Richard, H. E. (1978). An application of equity theory to buyer-seller exchange situations. Journal of Marketing Research, 15(5), 250-260.
Inman, J. J., & Zeelenberg, M. (2002). Regret in repeat purchase versus switching decisions: The attenuating role of decision justifiability. Journal of Consumer Research, 29(June), 116-127.
Iyer, E. S. (1989). Unplanned Purchasing: Knowledge of Shopping Environment and Time Pressure. Journal of Retailing, 65(1), 40-57.
Johnson, M. D., & Fornell, C. (1991). A framework for comparing customer satisfaction across individuals and product categories. Journal of Economic Psychology, 12(2), 267-286.
Jones, T. O., & Sasser, W. Jr. (1995). Why satisfied customers defect. Harvard Business Review, 25, 57-78.
Kaish, S. (1967). Cognitive dissonance and the classification of consumer goods. Journal of Marketing, 31, 28-31.
Kerlinger, F. N. (1986). Foundation of behavioral research(3rd ed.). Chicago: Holt, Rinehart and Winston,Inc.
Kollat, D. T., & Willett, R. P. (1967). Customer impulse purchasing behavior. Journal of Marketing Research, 4, 21-31.
Kotler, P. (1991). Marketing management (7th ed.), New Jersey: Prentice-Hall.
Kotler, P. (1997). Marketing management, analysis, implementation and using the servoual model. The Service Industries Journal, 11(3), 324-343.
Lapidus, R. S., & Schibrowsky, J. A. (1994).Aggregate complaint analysis: A procedure for developing customer service satisfaction. Journal of Services Marketing, 8(4), 50-60.
Mischel, W. (1961). Preference for delayed reinforcement and social responsibility. Journal of Abnormal and Social Psychology, 62(1), 1-7.
Mitchell, V. N. & Walsh, G. (2003). Gender differences in German consumer decision-making styles. Journal of consumer Behavior, 3(4), 331-346.
Mowen, P. S. (1980). Optimum stimulation level: Its relationship to personality,demographics,and exploratory behavior. Journal of Consumer Research, 7(3), 272-282.
Mowen, J. C. (1987). Consumer behavior. New York: Macmillan.
Muller, W. (1991). Gaining competitive advantage through customer satisfaction. European Management Journal, 24(2), 201-221.
Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill.
Nyer, P. U. (2000). An investigation into whether complaining can cause increased consumer satisfaction. Journal of Consumer Marketing, 17(1), 9-19.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Re-search, 17(November), 460-469.
Oliver, R. L. (1981).Measurement and evaluation of satisfaction processes in retail setting. Journal of Retailing, 57(3), 25-48.
Oliver, R. L., & DeSarbo, W. S. (1988). Response determinants in satisfaction judgement. Journal of Consumer Research, 14(3), 495-507.
Ostrom, A. & Uacibuccim, D. (1995).Toward an understanding of consumer ambivalence. Journal of Consumer Research, 24(June), 80-92.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(3), 41-50.
Piron, F. (1991). Defining impulse purchasing. Advances in Consumer Research, 18, 509-514.
Prui, R. (1996). Measuring and modifying consumer impulsiveness: A cost-benefit accessibility framework. Journal of Consumer Psychology, 5(2),87-113.
Raju, P. S. (1980). Optimum stimulation level : Its relationship to personality, demographics, and exploratory behavior. Journal of Consumer Research, 7(3), 272-282.
Reichheld, F. F., & Sasser, W. E. (1990). Zero defections: Quality comes to services. Harvard Business Review, 68(5), 105-110.
Resnik, A. J., & Harmon, R. R. (1983).Consumer complaints and managerial response: A holistic approach. Journal of Marketing, 47(4), 86-97.
Rich, G. A. (1997).The sales manager as a role model: Effects on trust, job satisfaction,and performance of salespeople. Journal of the Academy of Marketing Science,25(4), 319-328.
Richins, M. L. (1994). Special possessupns and the expression of material values. Journal of Consumer Research, 21(4), 522-533.
Richins, M. L., & Dawson, S. (1992).A consumer values orientation for materialism and its measurement: Scale development and validation. Journal of Consumer Research, 19(3), 303-316.
Rook, D. W. (1987). The buying impulse. Journal of Consumer Research, 14(3), 189-199.
Rook, D. W., & Fisher, R. J. (1995). Normative influence on impulsive buying behavior. Journal of Consumer Research, 22(4), 305-313.
Rook, D. W., & Gardner, M. P. (1993). In the mood: Impulse buying’s affective antecedents, In Arnold-Costa, Janeen and Belk, Russell (Eds.), Research in Consumer Behavior, (6, pp.1-28), Greenwich, Connectucyt: JAI press.
Rook, D. W., & Hoch, S. J. (1985). Consuming impulses. Advances in Consumer Research, 12, 23-27.
Scarborough, C. K., & Cohen, J. (2004). Unfolding consumer impulsivity: An existential-phenomenological study of consumers with attention deficit disorder. Psychology and Marketing, 21(8), 637-669.
Schlosser, S., Black, D. W., Repertinger, S., & Freet, D. (1994). Compulsive buying: Demography, phenomenology, and co-morbidity in 46 subjects. General Hospital Psychiatry, 16(3), 205-212.
Sekaran, U. (2000). Research methods for business: A skill-building Approach. New York: John Wiley & Sons.
Shim, S., & Gehrt, K. C. (1996). Hispanic and native american adolescents: An exploratory study of their approach to shopping. Journal of Retailing, 72(3), 307-324.
Shiv, B., & Fedorikhin, A. (1999). Heart and mind in conflict : The interplay of affect and cognition in consumer decision making. Journal of Consumer Research, 26(4), 307-324.
Singh, J. (1990). A typology of consumer dissatisfaction response styles. Journal of Retailing, 66(1), 57-99.
Singh, J., & Widing, R. E. (1991). What occur once consumers complaint? European Journal of Marketing, 25(5), 30-46.
Singh, J., & Wilkes R. E. (1990). When consumer complaint: A path analysis of the key antecedents of consumer complaint response estimates. Journal of The Academy of Marketing Science, 24(4), 350-365.
Solomon, M. R. (2001). Consumer behavior. New Jersey: Prentice-Hall.
Sproles, G. B., & Kendall, E. L.(1986). A methodology for profiling consumers’ decision-making styles. The Journal of Consumer Affairs, 20(2), 267-279.
Stern, H. (1962). The significance of impulse buying today. Journal of Marketing, 26(3), 59-62.
Strotz, R. H. (1956). Myopia and inconsistency in dynamic utility maximization. Review of Economic Studies, 23(3), 165-180.
Sweenty, J. C., & Soutar, G. N.(2001). Consumer perceived value:The development of a multiple item scale, Journal of Retailing, 77(3), 220-230.
Tax, S. S., Brown W. S., & Murali, C. (1997). Customer evaluation of service complaint experiences for relationship marketing. Journal of Marketing, 62(2), 60-76.
Tax, S. S., Brown, S. W., & Chandrashekaran, M. (1998). Customer evaluation of service complaint experience: Implications for relationship marketing. Journal of Marketing, 62(4), 60-77.
Taylor, K. (1997). A regret theory approach to assessing consumer satisfaction. Marketing Letters, 8(2), 229-238.
Tse, D. K., & Wilton, P. C. (1988). Model of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(5), 204-212.
Valence, G., d’Astous, A., & Fortier, L. (1988). Compulsive buying: Concept and measurement. Journal of Consumer Policy, 11(Sep.), 419-433.
Valle, V., & Wallendorf, M. (1977). Consumer attributions of the cause of their product satisfaction and dissatisfaction. In R. L. Day(Ed.), Consumer Satisfaction, Dissatisfaction and Complaining Behavior, (p26-30), Bollmington, Indiana: Indiana University School of Business.
Volkov, M., Harker, D., & Harker, M. (2002). Complaint behavior: A study of the differences between complainants about advertising in Australia and the population at large. Journal of Consumer Marketing, 19, 319-332.
Weinberg, P., & Gottwald, W.(1982). Impulsive consumer buying as a result of emotions. Journal of Business Research, 10(1), 43-57.
Weiner, B., Russell, D., & Lerman, D. (1985). Affective consequenceness of causal ascription. New Directions in Attribution Research, 2, 59-90.
West, J. C. (1951). Results of two years of study into impulse buying. Journal of Marketing, 15(3), 362-363.
Westbrook, R. A. (1980). Intrapersonal affective influences on consumer satisfaction with products. Journal of Consumer Research, 7(June), 49-54.
Westbrook, R. A., & Black, W. C. (1985). A motivation-based shopper typology. Journal of Retailing, 61(1), 78-103.
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 1(18), 84-91.
Weun, S., Jones, M. A., & Beatty, S. E. (1997). A parsimonious scale to measure impulse buying tendency. In W. M. Pride and G. T. Hult (Eds), Proceedings: Enhacing Knowledge Development in Marketing (pp.306-307), Chicago: American Marketing Associa-tion.
Weun, S., Jones, M. A., & Beatty, S. E. (1998). Development and validation of the impulse buying tendency scale. Psychological Re-ports, 82, 1123-1133.
Winston, G. C. (1980). Addiction and backsliding: A theory of compulsive consumption. Journal of Economic Behavior and Organization, 1(4), 295-324.
Wood, M. (1998). Socio-economics status, selay of gratification, and impulse buying. Journal of Economic Psychology, 19(1), 295-320.
Wood, M. (2004). Discertionary unplanned buying in consumer society. Journal of Consumer Behaviour, 4(4), 268-281.
Woodruff, R. B., Cadotte, E. R., & Jenkins, R. L. (1983). Modeilng consumer satisfaction process using experience-based norms. Journal of Marketing Research, 20, 296-304.
Woodside, A. G., Frey, L. L., & Daly, R. T. (1989). Linking service quality, customer satisfaction, and behavioral intention. Journal of Health Care Marketing, 9(4), 5-17.
Zeelenberg, M. (1999). The use of crying over apilled milk: A note on the rationality and functionality of regret. Philosophical Psychology, 12(3), 325-340.