一、中文部份
方世榮(2002)，關係價值、關係品質和忠誠度之探討-零售銀行業的實證研究，管理學報，19(6)，1097-1130。
方世榮，張嘉雯(2004)，顧客涉入程度對服務品質與關係品質之干擾效果-以電腦賣場與內部商店為例，中山管理評論，12(4)，755-794。吳師豪(2004)，關係品質與關係結果之研究，國立台北大學企業管理學系未出版之博士論文。高育民(2005)，服務接觸與服務品牌權益之研究－以關係品質為中介變數，國立中興大學企業管理學系未出版之碩士論文。
許心怡(2006)，服務體驗對情緒與金錢知覺價值之影響，國立高雄第一科技大學行銷與流通管理系未出版之碩士論文。
陳振燧，洪順慶(1999)，消費品品牌權益衡量量表之建構--顧客基礎觀點，中山管理評論，7(4)，1175-1199。劉宗其，吳立偉，黃吉村(2007) ，關係品質與交叉購買：金融商品相似度與複雜度的雙重干擾效果，管理學報，24(3)，289-306。二、英文部份
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