|
Anderson, C. (2008). The long tail: why the future of business is selling less of more, New York: Hyperiton. Anderson, E.W., & Fornell, C. (1994). A customer satisfaction research prospectus. In: Rust, R.T., Oliver, R.L. (Eds.), Service Quality: New Directions in Theory and Practice. Sage, Thousand Oaks. Anderson, J.C., & Gerbing, D.W. (1988). Structural equation modeling in practice: z review and recommended two - step approach. Psychological Bulletin, 103(3), 411-423. Anderson-Connell, L. J., Ulrich, P. V., & Brannon E.L. (2002). A consumer-driven model for mass customization in the apparel market. Journal of Fashion Marketing an Management: An International Journal, 6(3), 240-258. Anderson, R.E., & Srinivasan S. S. (2003). E-satisfaction and e-loyalty: a contingency framework. Psychology and Marketing, 20(2), 123-138. Andreassen, T. W. (1999). What drives customer loyalty with complaint resolution? Journal of Service Research, 1, 324–332. Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior prentice-hall. Englewood Cliffs. New Jersey: Pearson. Babin, B.J., Darden, W.R., & Babin, L.A. (1998). Negative emotions in marketing research: affect or artifact? Journal of Business Research, 42, 271–85. Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391-402. Bagozzi, R.P., Gopinath, M. & Nyer, P. U. (1999). The role of emotions in marketing. Journal of the Academy of Marketing Science, 27 (2), 184-206. Bagozzi, R.P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. Baker, J. & Grewal, D., & Levy, M. (1992). An experimental approach to making retail store environment decisions. Journal of Retailing, 68, 445–60. Bateson, J.E.G. (1985). Self-service consumer: an exploratory study. Journal of Retailing, 61(3), 49-76. Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: a review. International Journal of Research in Marketing, 13(2), 139–161. Beilock , R., & Dimitrova, D. V. (2003). An exploratory model of inter-country internet diffusion. Telecommunications Policy, 27, 237-252. Bettman, J. R. (1979). Memory factors in consumer choice: a review. Journal of Marketing, (43) 37-53. Bigné, J.E., Mattila, A.S.& Andreu, L.( 2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Services Marketing, 22(4), 303-315. Bollen, K. A., & Long, J. S. (1993). Testing structural equation models. Newbury Park, CA: Sage. Brady,M. & Robertson,C. (2001). Searching for consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. Journal of Business Research,(51:1), 53-60. Buhi, E. R., Goodson, P., & Neilands, T. B. (2007). Structural equation modeling: a primer for health behavior researchers.American journal of health behavior, 31(1), 74-85. Bujacz, A., Dunne, S., Fink, D., Gate, A. R., Karlsson, E., Ruberti, V., & Wronska, M. K. (2016). Why do we enjoy creative task? Results from a multigroup randomized controlled study. Thinking skill and creativity, 19, 188-197. Carmines, E.G., & McIver, J.P. (1981). Analyzing Models with Unobserved Variables. In G.W. Bohrnstedt & E.F. Borgatta (Eds.), Social Measurement: Current Issues, Beverly Hills, CA: Sage. Caves, R. E. (2000). Creative Industries: contracts between art and commerce, Harvard University Press. Chang, C.C., Chen, H.Y. & Huang, I.C. (2009). The interplay between customer participation and difficulty of design examples in the online designing process and its effect on customer satisfaction; meditational analysis. Cyber Psychology and behavior, 12(2). Chang, H. H. & Wang, I. C. (2008). An investigation of user communication behavior in computer mediated environments. Computers in Human Behavior, 24 (5), 2336-2356. Chen, H. (2006). Flow on the net –detecting web users’ positive affects and their flow states. Computers in Human Behavior. 22(2), 221-233 Chen, L. D., Gillenson, M.L., & Sherrell, D.L. (2002). Enticing online consumers: an extended technology acceptance perspective. Information & Management, 39(8), 705-719. Chiou, H., Structural Equation Modeling, Yehyeh, Taipei (In Chinese). Cronin, J., & Taylor, S.A. (1992). Measuring service quality: a reexamination and extension. Journal of Marketing Research, (56), 55-68. Cseh, G.M., Phillips, L.H., & Pearson, D. G. (2016). Flow, affect and visual creativity. Cognition and Emotion, 29(2), 281-291. Csikszentmihalyi, M. (1975). Beyond boredom and anxiety. San Francisco: Jossey-Bass. Csikszentmihalyi, M. & Csikszentmihalyi, I. (1988). Introduction to Part IV. In Csikszentmihalyi, M. and Csikszentmihalyi, I. (eds.). Optimal experience: Psychological Studies of Flow in Consciousness. Cambridge University Press. Csikszentmihalyi, M., & LeFevre, J. (1989). Optimal experience in work and leisure. Journal of Personality and Social Psychology, 56, 815–822 Dabholkar, P. A. (1990). How to Improve Perceived Service Quality by Improving Customer Participation. Developments in Marketing Science, 13, 483-487. Davis, S.M. (1987), Future Perfect, Addison-Wesley Publishing, Reading, MA. Day, G.S. (1969). A two-dimensional concept of brand loyalty. Journal of advertising research, 9(3),29-35. Donovan, R. J. & Rossiter, J. R. (1982). Store atmosphere: an environmental psychology approach. Journal of Retailing, 58 (1), 34-57. Duray, R., Ward, P., Milligan, G., & Berry, B. (2000). Approaches to mass customization: configurations and empirical validation. Journal of Operations Management, 18, 605. Éthier, J., Hadaya, P, Talbot, J.& Cadieus, J. (2008). Interface design and emotions experienced on B2C web site: empirical testing of research model. Computer in Human Behavior, 27, 2771-2791. Fink, A., Benedek, M., Grabner, R. H., Staudt, B., & Neubauer, A. C. (2007). Creativity meets neuroscience: experimental tasks for the neuroscientific study of creative thinking. Methods, 42(1), 68–76. Fiore, A.M., Lee, S.E., & Kunz, G. (2004). Individual differences, motivations, and willingness to use a mass customization option for fashion products. European Journal of Marketing , 38, 835-49. Fitzsimmons, J. A. (1985). Consumer Participation and Productivity in Service Operations. Interface, 15(3), 60-67. Flynn, A., & Vencat, E. F. (2012). Custom Nation: Why customization is the future of business and how to profit from It. BenBella Books. Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservables and measurement error. Journal of Marketing Research, 18(1), 39–50. Franke, N., & Piller, F. (2003). Key research issues in user interaction with user toolkits in a mass customization system. International Journal of Technology Management, 26 (5/6), 578-599. Franke, N, & Piller, F. (2004).Value creation by toolkits for user innovation and design: the case of the watch market. Journal of Product Innovation Management; 21,401–15. Franke, N., Schreier, M., & Kaiser, U. (2010). The “i designed it myself effect in mass customization. Management Science, 56(1),125-140. Gefen, D., Straub, D., & Boudreau, M. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the AIS, 4(41), 41-79. Ghani, J.A. & Deshpande, S.P. (1994). Task characteristics and the experience of optimal Flow in Human-Computer Interaction. The Journal of Psychology, 128(4), 381-391. Gilmore, J.H., & Pine, B.J. (1997). The four faces of customization. Harvard Business Review, 75(1), 91-101. Hair, J. F., Anderson, R. E., Tatham, R. L., &Black, W. C. (1998). Multivariate data analysis (5th ed) Englewood Cliffs, NJ: Prentice Hall. Hanzaee K.H. & Khanzadeh M. (2011). Investigation of the effect of consumption emotion on satisfaction and word of mouth communications. Middle-East Journal of Scientific Research, 9(5), 556-571. Hausman, A.V. & Siekpe, J.S. (2009). The effect of web interface features on consumer online purchase intentions. Journal of Business Research, 62, 5-13. Havlena, W. J., & Holbrook, M. B.(1986). The varieties of Cconsumption experience: comparing two types of typologies of emotion in consumer behavior. Journal of Consumer Research, 13, 394–404. Hershberger, S.L. (2003). The growth of structural equation modeling: 1994-2001. Structural Equation Modeling, 10(1), 35–46. Hoffman, D. L. & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: conceptual foundations. Journal of Marketing, 60, 50–68. Hoffman, D.L., & Novak, T. P. (2009). Flow online: lesson learned and future prospects. Journal of Interactive Marketing, 23(1), 23-34. Holbrook, M.B., Chestnut, R.W., Oliva, T.A., & Greenleaf E.A. (1984). Play as consumption experience: The role of emotions, performance and personality in the enjoyment of games. Journal of Consumer Research, 11, 728-739. Holbrook, M. B., Hirschman, E.C. (1982). The experiential aspects of consumption: consumer fantasies, feelings, and fun. Journal of Consumer Research, 9,132-40. Holland, J. & Baker, S. M. (2001). Customer participation in creating site brand loyalty, Journal of Interactive Marketing, 15(4), 34-45. Hoyle, R.H., Panter, A.T. (1995). Writing about structural equation modeling. In: Hoyle RH, editor. Structural equation modeling. Thousand Oaks: number of employees and managers, 158 –76. Hu, L.T., & Bntler, P.M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55. Huang, M. H. (2003). Designing website attributes to induce experiential encounters. Computers in Human Behavior, 19, 425-42. Hwang Y, & Kim, DJ. (2007). Customer self-service systems: the effects of perceived web quality with service contents on enjoyment, anxiety and e-trust. Decision Support Systems, 43, 746-760. Ittelson, W. H.(1973). Environment perception and contemporary perceptual theory. In W. H. Ittelson (Ed.), Environment and cognition. New York: Seminar. Izard, C.E.(1977). Human emotions. New York 7, Plenum. Judd, C.M., & Kenny, D.A. (1981). Process analysis: estimating mediation in treatment evaluation. Evaluation Review, 5(5), 602–619. Khalid, H., & Helander, M. (2003). Web-based do-it-yourself product design. In M. Tesing & F. Piller (Eds): The customer Centric enterprise. New York/Berlin: Springer, 247-265. Kline R. B. (2011). Principles and practice of structural equation modeling. Third Edition. New York London:The Guilford Press. Koufaris, M. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205-223. Ladhari, L. (2007). The effect of consumption emotion on satisfaction and word of mouth communication. Psychology and Marketing, 24(12), 1085-1108. Laros, F.J.M., & Steenkamp, J. (2005). Emotions in consumer behavior: a hierarchical approach. Journal of Business Research, 58, 1437-1445. Liljander, V. & Strandvik, T. (1997). Emotions in service satisfaction. International Journal of Service Industry Management, 8(2), 148-69. MacCarthy, B. & Brabazon, P. (2003). In the business of mass customization. Manufacturing Engineer, 82(4), 30-33. Machleit, K.A., & Eroglu, S.A. (2000). Describing and measuring emotional response to shopping experience. Journal of Business Research, 49, 101-111. Mannell, R.C., Zuzanek, J. & Larson, R. (1998). Leisure states and ‘flow' experiences: testing perceived freedom and intrinsic motivation hypotheses. Journal of Leisure Research, 20(4), 289–304. Mazaheri, E., Marie-Odile, R. & Laroche, M. (2012). The role of emotions in online consumer behavior: a comparison of search, experience, and credence services. Journal of Services Marketing, 26(7), 535-550. Mehrabian, A. & Russell, J.A. (1974). The basic emotional impact of environments. Perception Motor Skills, 38, 283-301. Moffat, S. (1990). Japan’s New Personalized Production. Fortune, 122(10), 132-135. Moneta, G. B., & Csikszentmihalyi, M. (1996). The effect of perceived challenges and skills on the quality of subjective experience. Journal of Personality, 64, 274–310. Norton, M. I., Mochon, D., & Driel, D. (2012). The IKEA effect: when labor leads to love. The Journal of Consumer Psychology. 22, 453-460. Novak, T. P., Hoffman, D. L. (1997). Measuring the flow experience among web users. Working paper, Vanderbilt University. Novak, T.P., Hoffman, D.L., & Yung, Y.F. (2000). Measuring the Customer Experience in Online Environments: A Structural Modeling Approach. Marketing Science, 19(1), 22-44. Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17 (4), 460-469. Oliver,R. L. (1992). An investigation of the attribute basis of emotion and related affects in consumption: suggestions for a stage-specific satisfaction framework. Advances in Consumer Research, 19, 237-245. Oliver, R. L. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research, 9 (1),5-14. Oliver, R.L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33–44. Oliver, R. L. & Westbrook, R. A. (1993). Profiles of consumer emotions and satisfaction in ownership and usage. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 6, 12-27. Parasuraman, A. & Grewal, D. (2000). The Impact of Technology on the quality-value-loyalty chain: a research agenda. Journal of the Academy of Marketing Science, 28(4), 168-174. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1994). Reassessment of expectations as a comparison standard in measuring service quality: implications for further research. Journal of Marketing,58 (1), 111–124. Piller, F. (2003). Mass Customization, 3rd edition, Wiesbaden: Gabler. Piller, F. (2004). Mass customization: reflections on the state of the concept. International Journal of Flexible Manufacturing Systems, 16(4),313-334. Piller F., Müller, M. (2004). A new marketing approach to mass customisation, international. Journal of computer integrated manufacturing, 17(7), 583 – 593. Piller, F., Schubert, P., Koch, M., & Möslein, K. (2005). Overcoming mass confusion: collaborative customer co-design in online communities. Journal of Computer-Mediated Communication, 10(4), 1-25. Pine, B. & Gilmore, J. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97-105. Plutchik, R. (1980). Emotion: a psychoevolutionary synthesis. New York, Harper and Row. Porat, T., & Tractinsky, N. (2008). Affect as a mediator between web-store design and consumers’ attitudes toward the store. In Peter, C., & Beale, R. (Eds.), Affect and emotion in human-computer interaction (142-153). Berlin, Heidelberg: Springer-Verlag. Reichwald, R., Müller, M. & Piller, F. (2005). Satisfaction of customer co-designers: process versus product satisfaction. In Proceedings of the 34th Conference of the European Marketing Academy (EMAC 2005), Milan: 24-27. Rice, M. (1997). What makes users revisit a web site? Mark News.. Richins, M.L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24(2), 127-46. Roseman, I. J., Antoniou, A. A., & Jose, P. E. (1996). Appraisal determinants of emotions: Constructing a more accurate and comprehensive theory. Cognition and Emotion, 10(3), 241-277. Semeijn, J., van Riel, A. C. R., van Birgelen, M. J. H., & Streukens, S. (2005). E-services and offline fulfilment: How e-loyalty is created. Managing Service Quality, 15, 182–194. Senecal, S., Gharbi J.E. & Nantel, J. (2002). The influence of flow hedonic and utilitarian shopping values. Advances in Consumer Research, 29, 483-484. Smith, A.K. & Bolton, R.N. (2002). The effect of customers’ emotional responses to service failures on their recovery effort evaluations and satisfaction judgments. Journal of the Academy of Marketing Science, 30(1), 5-23. Smith, D. N. & Sivakumar K. (2004). Flow and internet shopping behavior – A conceptual model and research propositions. Journal of Business Research, 57(1), 1199-1208. Song, J. H., & Zinkhan, M. G. (2003) Features of website design, perceptions of website quality, and patronage behavior. ACME 2003 Proceedings, pp. 106-114. Sun, H.& Zhang, P. (2006). The role of affect in IS research: A critical survey and a research model, in HCI in MIS (I): Foundations, in: P. Zhang, D. Galletta (Eds.), Series of Advances in Management Information Systems, M.E. Sharpe. Timothy, A. J.,Boudreau, J. W., & Bretz, R. D. (1994). Job and life attitudes of male executives. Journal of Applied Psychology, 79, 767-782. Toffler, A. (1980). The third wave. New York: Bantam Books. Tseng, M.M. & Jiao, J. (1997). Case-based evolutionary design for mass customization. Computers industry Engineering, 33, 319. TWNIC (Taiwan Network Information Center) (2008). The 2008 Report on the Usage of Broadband and Mobile Internet In Taiwan. Ulrich, P. V., Anderson-Connell, L. J. & Wu, W. (2003). Consumer co-design of apparel for mass customization. Journal of Fashion Marketing and Management, 7(4), 398–412. Van Raaij, W.F. & Pruyn, A.T.H.(1988). Customer control and evaluation of service validity and reliability. Psychology & Marketing, 15,811. Webster, J., Trevino, L.K. & Ryan, L. (1993). The dimensionality and correlates of flow in human computer interactions. Computers in Human Behavior, 9(4), 411-426. Wegener, D., & Fabrigar, L. (2000). Analysis and design for nonexperimental data addressing causal and noncausal hypothesis, in H. T. Reis & C. M. Judd (eds.), Handbook of research methods in social and personality psychology, Cambridge University Press, New York, 412–450. Westbrook, R.A. & Oliver, R.L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18(1), 84-91. White, C. (2010). The impact of emotions on service quality, satisfac¬tion, and positive word-of-mouth intentions over time. Journal of Marketing Management, 26, 381-394. Wind, J. & Rangaswamy, A. (2001). Customerization: The next revolution in mass customization. Journal of Interactive marketing, 15(1), 13-32. Yalch, R.F., & Spangenberg, E.R.(2000). The effects of music in a retail setting on real and perceived shopping times. Journal of Business Research, 49,139–47. Yoo, B. & Donthu, N.(2001). Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31-46. Zeelenberg, M., & Pieters, R. (1999). Comparing service delivery to what might have been: Behavioral responses to regret and disappointment. Journal of Service Research, 2(1), 86–97. Zeithaml, V. A., Berry, L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60, 31–46. Zeithaml, V.A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362–375.
|