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題名:海鮮餐廳服務品質、認知價值、顧客滿意度及行為意圖之關連性--以澎湖地區為例
書刊名:生物與休閒事業研究
作者:康桓甄 引用關係
作者(外文):Kang, Huan-chen
出版日期:2008
卷期:6:2
頁次:頁14-32
主題關鍵詞:海鮮餐廳服務品質知覺價值顧客滿意度行為意圖Sea-food restaurantService qualityPerceived valueCustomers’satisfactionBehavioral intentions
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:109
期刊論文
1.Ladhari, R.、Brun, I.、Morales, M.(2008)。Determinants of dining satisfaction and post-dining behavioral intentions。International Journal of Hospitality Management,27(4),563-573。  new window
2.Chow, I. H.-S.、Lau, V. P.、Lo, T. W.-C.、Sha, Z. Q.、Yun, H.(2007)。Service Quality in Restaurant Operations in China: Decision- and Experiential-Oriented Perspectives。International Journal of Hospitality Management,26(3),698-710。  new window
3.Sulek, J. M.、Hensley, R. L.(2004)。The relative importance of food, atmosphere, and fairness of wait: The case of a full-service restaurant。Cornell Hospitality Quarterly,45(3),235-247。  new window
4.Choi, K. S.、Cho, W. H.、Lee, S.、Lee, H.、Kim, C.(2004)。The relationship among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study。Journal of Business Research,57,913-921。  new window
5.Gooding, S. K. S.(1996)。Quality, sacrifice, and value in hospital choice。Journal of Health Care Marketing,15(4),24-31。  new window
6.Iglesias, M. P.、Guillén, M. J. Y.(2004)。Perceived quality and price: Their impact on the satisfaction of restaurant customers。International Journal of Contemporary Hospitality Management,16(6),373-379。  new window
7.Johns, N.、Howark, A.(1998)。Customer expectations versus perception of service performance in the foodservice industry。International Journal of Service Industry Management,9(3),248。  new window
8.Kleinsorge, I. K.、Koenig, H. F.(1991)。The silent customers: measuring customer satisfaction in nursing home。Journal of Health Care Marketing,11(4),2-13。  new window
9.Jayanti, R. K.、Ghosh, A. K.(1996)。Service value determination: an integrative perspective。Journal of Hospitality and Leisure Marketing,3(4),5-25。  new window
10.Johnston, R.(1995)。The zone of tolerance: exploring the relationship between service transactions and satisfaction with the overall service。International Journal of Service Industry Management,6(2),46-61。  new window
11.Jensen, Ø.、Hansen, K. V.(2007)。Consumer values among restaurant customers。International Journal of Hospitality Management,26(3),603-622。  new window
12.Al-Sabbahy, H. Z.、Ekinci, Y.、Riley, M.(2004)。An Investigation of Perceived Value Dimensions: Implications for Hospitality Research。Journal of Travel Research,42(3),226-234。  new window
13.Yüksel, A.、Yüksel, F.(2002)。Measurement of tourist satisfaction with restaurant services: A segment-based approach。Journal of Vacation Marketing,9(1),52-68。  new window
14.Grönroos, C.(1978)。A service-oriented approach to marketing of services。European Journal of Marketing,12(8),588-601。  new window
15.Gallarza, Martina G.、Gil-Saura, Irene(2006)。Value Dimensions, Perceived Value, Satisfaction and Loyalty: An Investigation of University Students' Travel Behaviour。Tourism Management,27(3),437-452。  new window
16.Sweeney, J. C.、Soutar, G. N.、Johnson, L. W.(1997)。Retail Service Quality and Perceived Value: A Comparison of Two Models。Journal of Retailing and Consumer Services,4(1),39-48。  new window
17.Oh, Haemoon(2000)。Diners' perceptions of quality, value, and satisfaction: A practical viewpoint。Cornell Hotel and Restaurant Administration Quarterly,41(3),58-66。  new window
18.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
19.Petrick, James F.(2002)。Development of Multi-Dimensional Scale for Measuring the Perceived Value of a Service。Journal of Leisure Research,34(2),119-134。  new window
20.Grewal, D.、Monroe, K. B.、Krishnan, R.(1998)。The effects of price-comparisons advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions。Journal of Marketing,62(2),46-59。  new window
21.Bojanic, D. C.(1996)。Consumer Perceptions of Price, Value and Satisfaction in the Hotel Industry: An Exploratory Study。Journal of Hospitality and Leisure Marketing,4(1),5-22。  new window
22.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research,25(2),204-212。  new window
23.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
24.Lee, Choong-Ki、Yoon, Yoo-Shik、Lee, Seung-Kon(2007)。Investigating the Relationships among Perceived Value, Satisfaction, and Recommendations: The Case of the Korean DMZ。Tourism Management,28(1),204-214。  new window
25.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
26.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
27.González, M. E. A.、Comesaña, L. R.、Brea, José A. F.(2007)。Assessing Tourist Behavioral Intentions through Perceived Service Quality and Customer Satisfaction。Journal of Business Research,60(2),153-160。  new window
28.McDougall, Gordon H. G.、Levesque, Terrence(2000)。Customer satisfaction with services: Putting perceived value into the equation。Journal of Services Marketing,14(5),392-410。  new window
29.Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management,18(1),67-82。  new window
30.Ryu, K.、Han, Heesup、Kim, T. H.(2008)。The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions。International Journal of Hospitality Management,27(3),459-469。  new window
31.Chen, C. F.(2008)。Investigating Structural Relationships between Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions for Air Passengers: Evidence from Taiwan。Transportation Research Part A: Policy and Practice,42(4),709-717。  new window
32.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
33.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
34.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
35.Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly,36(2),56-60。  new window
36.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
會議論文
1.Sweeney, J. C.、Soutar, G. N.、Johnson, L. W.(1998)。Consumer perceived value: Development of a multiple item scale。The 9th American Marketing Association Conference,138。  new window
研究報告
1.Lehtinen, Uolevi、Lehtinen, Jarmo R.(1982)。Service quality: A study of quality dimensions。Helsinki:Service Management Institute。  new window
學位論文
1.Tomiuk, M. A.(2000)。The impact of service providers' emotional displays on service evaluation: evidence of emotional contagion(博士論文)。Concordia University,Canada。  new window
2.方喻韓(2007)。餐飲服務業消費價值、服務品質對消費者行為意圖之研究--以西式套餐連鎖店為例(碩士論文)。國立臺北大學。  延伸查詢new window
3.凌均地(2007)。複合式餐廳服務品質、知覺價值、顧客滿意 與行為意向關係之研究(碩士論文)。長榮大學。  延伸查詢new window
4.曾明媛(2005)。紗帽山溫泉餐廳服務品質影響遊客滿意度及忠誠度之研究--以椰林溫泉餐廳為例(碩士論文)。南華大學。  延伸查詢new window
5.王若文(2007)。懷舊餐廳服務品質、顧客滿意度與顧客忠誠度關係之研究(碩士論文)。南台科技大學。  延伸查詢new window
圖書
1.經濟部商業司(2006)。東方美食之科技化服務及創新計劃推動策略構想建議書。  延伸查詢new window
2.Oliver, Richard L.(1997)。Satisfaction: A Behavior Perspective on the Consumer。New York:McGraw-Hill。  new window
3.Solomon, M. R.(2004)。Consumer Behavior: Buying, Having, and Being。Prentice-Hall。  new window
4.Holbrook, Morris B.(1999)。Consumer Value: A Framework for Analysis and Research。Routledge。  new window
5.Buzzell, Robert D.、Gale, Bradley T.(1987)。The PIMS principles: Linking strategy to performance。New York:Free Press。  new window
6.Ajzen, I.、Fishbein, M.(1980)。Understanding Attitudes and Predicting Social Behavior。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
7.Sekaran, U.(1992)。Research methods for business: a skill-building approach。New York:Wiley。  new window
8.Woodruff, R. B.、Gardial, S. F.(1996)。Know Your Customer: New Approaches to Customer Value and Satisfaction。Blackwell。  new window
9.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
10.Wilkie, William L.(1986)。Consumer Behavior。John Wiley & Sons, Inc.。  new window
11.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
12.邱皓政(2006)。量化研究與計量分析:SPSS中文視窗版資料分析範例解析。五南。  延伸查詢new window
13.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
其他
1.Kantamneni, S. P.,Coulson, K. R.(1996)。Measuring Perceived Value: Findings From Preliminary Research,http://www.sbanet.ucs.edu /docs /proceedings /96swm019.txt。  new window
圖書論文
1.Oliver, R. L.(1993)。A conceptual model of service quality and service satisfaction: Compatiblegoals, different concepts。Advances in Services Marketing and Management: Research and practice。Greenwich, Conn.:JAI Press。  new window
2.Smith, R. A.、Houston, M. J.(1982)。Script-based evaluations of satisfaction with services。Emerging perspectives on services marketing。Chicago:American Marketing。  new window
3.Lewis, Robert C.、Booms, Bernard H.(1983)。The marketing aspects of service quality。Emerging Perspectives on Services Marketing。American Marketing Association。  new window
 
 
 
 
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