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題名:赴國外旅遊團顧客互動事件評價與其影響因素之研究
書刊名:戶外遊憩研究
作者:巫喜瑞 引用關係
作者(外文):Wu, Cedric Hsi-jui
出版日期:2006
卷期:19:4
頁次:頁83-103
主題關鍵詞:顧客對顧客互動事件服務接觸旅遊行為Customer-to-customer interactionService encounterTourist behavior
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:11
  • 點閱點閱:28
期刊論文
1.Claycomb, C.、Martin, C. L.(2002)。Building Customer Relationships: An Inventory of Service Providers' Objectives and Practices。Journal of Services Marketing,16(7),615-635。  new window
2.Grove, S. J.、Fisk, R. P.(1997)。The impact of other customers on service exchange: A critical incident examination of 'getting along'。Journal of Retailing,73(1),63-85。  new window
3.Zemke, R.、Anderson, K.(1990)。Customer from hell。Training,27(2),25-32。  new window
4.Parker, C.、Ward, P.(2000)。An analysis of role adoptions and scripts during customer-to-customer encounters。European Journal of Marketing,34(3/4),341-359。  new window
5.McGrath, M. A.、Otnes, C.(1995)。Unacquainted influence: When strangers interact in the retail setting。Journal of Business Research,32,261-272。  new window
6.Martin, C. L.(1996)。Customer-to-customer relationships: Satisfaction with other consumers' public behavior。Journal of Consumer Affairs,30(1),146-169。  new window
7.Moschis, G. P.、Cox, D.(1989)。Deviant Consumer Behavior。Advances in Consumer Research,16,732-737。  new window
8.Harris, K.、Reynolds, K. L.(2003)。The consequences of dysfunctional customer behavior。Journal of Service Research,6(2),144-161。  new window
9.Harris, K.、Baron, S.、Davies, B.(1999)。What sort of soil do rhododendrons like? Comparing consumer & employee responses to requests for product-related information。Journal of Service,13(1),21-37。  new window
10.Fullerton, R. A.、Punj, G.(1993)。Choosing to misbehave: a structural model of aberrant consumer behavior。Advances in Consumer Research,20(1),570-574。  new window
11.Aronoff, J.、Woike, B. A.、Hymanm, L. M.(1992)。Which are the stimuli in facial displays of anger and happiness: Configurational bases of emotion recognition。Journal of Personality and Social Psychology,62(6),1050-1066。  new window
12.Albas, D. C.、Albas, C. A.(1989)。Meaning in context: The impact of eye contact and perception of threat on proximity。The Journal of Social Psychology,129(40),525-531。  new window
13.Anderson, C. A.、Sedikides, C.(1991)。Thinking about people: Contributions of a typological alternative to associationistic and dimensional models of person perception。Journal of Personality and Social Psychology,60(2),203-217。  new window
14.Harris, Kim、Baron, Steve(2004)。Consumer-to-consumer conversations in service settings。Journal of Service Research,6(3),287-303。  new window
15.Cohen, J. B.、Fishbein, M.、Ahtola, O. T.(1972)。The nature and uses of expectancy-value models in consumer attitude research。Journal of Marketing Research,9(3),456-460。  new window
16.曹勝雄、張德儀(19950900)。消費者對旅行社選擇偏好之研究。觀光研究學報,1(3),53-75。new window  延伸查詢new window
17.Martin, C. L.、Pranter, C. A.(1989)。Compatibility Management: Customer‐to‐Customer Relationships in Service Environments。Journal of Services Marketing,3(3),5-15。  new window
18.Bitner, Mary Jo、Booms, Bernard Henry、Mohr, Lois A.(1994)。Critical Service Encounters: The Employee's Viewpoint。Journal of Marketing,58(4),95-106。  new window
19.Iso-Ahola, Seppo E.、Allen, Jon R.(1982)。The dynamics of leisure motivation: The effects of outcome on leisure needs。Research Quarterly for Exercise and Sport,53(2),141-149。  new window
圖書
1.Lovelock, C. H.(1994)。Product Plus: How Product and Service Equals Competitive Advantage。McGraw-Hill。  new window
2.Lovelock, Christopher H.(2001)。Service Marketing。Englewood Cliffs, NJ:Prentice Hall, Inc.。  new window
3.Hoffman, K. D.、Bateson, J. E. G.(1997)。Essentials of Service Marketing。Fort Worth, TX:Dryden。  new window
4.Gallup, G. Jr.(1990)。The gallup poll: Public opinion。Wilmington, DE:Scholarly Resource。  new window
其他
1.交通部觀光局(2005)。94年10月觀光市場概況摘要,http://202.39.225.136/indexc.asp, 2005/11/30。  延伸查詢new window
圖書論文
1.Caballero, M. J.、Lumpkin, J. R.、Brown, D.、Katsinas, R.、Werner, S.(1985)。Waiting in line: A primary investigation。Marketing: The next decade。Boca Raton, FL:Southern Marketing Association。  new window
2.Bateson, J.、Hui, K. M.(1986)。Crowding in service environment。Creativity in service marketing: What's new what works what's developing。Chicago:American Marketing Association。  new window
3.Adelman, M .B.、Ahuvia, A.、Goodwin, C.(1994)。Beyond smiling: social support and service quality, service quality。Service Quality: New Directions in Theory and Practice。Thousand Oaks, CA:Sage Publications。  new window
 
 
 
 
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