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題名:個人時間風格與背景音樂影響下等待時間知覺對服務滿意度與服務忠誠度的影響--以中南部四家大型醫院為例
書刊名:中原企管評論
作者:蕭至惠 引用關係蔡進發 引用關係王秀瑤
作者(外文):Hsiao, Chih-huiTsai, Chin-faWang, Hsiu-yao
出版日期:2010
卷期:8:2
頁次:頁107-130
主題關鍵詞:個人時間風格背景音樂等待時間知覺服務滿意度服務忠誠度Personal time styleBackground musicPerception of waiting timeService satisfactionService loyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:21
  • 點閱點閱:56
期刊論文
1.Durrande-Moreau, A.、Usunier, J. C.(1999)。Time Styles and the Waiting Experience。Journal of Service Research,2(2),173-186。  new window
2.Fraisse, P.(1984)。Perception and Estimation of Time。Annual Review of Psychology,35,1-36。  new window
3.Mowen, John C.、Mowen, Maryanne M.(1991)。Time and outcome valuation: implications for marketing decision making。Journal of Marketing,55(4),54-62。  new window
4.Gorn, Gerald J.、Chattopadhyay, Amitava、Sengupta, Jaideep、Tripathi, Shashank(2004)。Waiting for the Web: How Screen Color Affects Time Perception。Journal of Marketing Research,41(2),215-225。  new window
5.Seawright, K. K.、Sampson, S. E.(2007)。A video method for empirically studying wait-perception bias。Journal of Operations Management,25(5),1055-1066。  new window
6.Zakay, D.、Tsal, Y.、Moses, M.、Shahar, I.(1994)。The role of segmentation in prospective and retrospective time estimation processes。Memory and Cognition,22(3),344-351。  new window
7.Pruyn, Ad、Smidts, Ale(1998)。Effects of Waiting on the Satisfaction with the Service: Beyond Objective Time Measures。International Journal of Research in Marketing,15(4),321-334。  new window
8.魏文欽、扈克傑(2008)。醫療服務品質,病患滿意度與病患忠誠度關連性之實證研究--以高高屏地區區域教學醫院為例。International Journal of LISREL,1(2),25-48。  延伸查詢new window
9.Moliner, M. A.(2009)。Loyalty, Perceived Value and Relationship Quality in Healthcare Services。Journal of Service Management,20(1),76-97。  new window
10.Louvain, Belbium、Demoulin, Nathalie(2007)。Waiting time influence on the satisfaction-loyalty relationship in services。Journal of Managing Service Quality,17(2),174-193。  new window
11.Hui, M. K.、Dube, L.、Chebat, J. C.(1997)。The impact of music on consumers reactions to waiting for services。Journal of Retailing,73(1),87-104。  new window
12.Kellaris, J. J.、Mantel, S. P.(1994)。The Influence of Mood and Gender on Consumers’ Time Perceptions。Advances in Consumer Research,21,514-518。  new window
13.Chebat, J. C.、Gelinas-Chebat, C.、Filiatrault, P.(1993)。Interactive effects of musical and visual cues on time perception: An application to waiting lines in banks。Perceptual and Motor Skill,77,995-1020。  new window
14.Hui, M. K.、Tse, D. K.(1996)。What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation。Journal of Marketing,60(2),81-90。  new window
15.Oakes, S.(2003)。Musical Tempo and Waiting Perceptions。Psychology & Marketing,20,685-705。  new window
16.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
17.Taylor, Shirley(1994)。Waiting for Service: The Relationship Between Delays and Evaluations of Service。Journal of Marketing,58(2),56-69。  new window
18.鄧景宜、林韋銓(20060900)。服務場所中播放音樂特性、消費者心情與消費評價。輔仁管理評論,13(3),91-109。new window  延伸查詢new window
19.Hornik, J.(1984)。Subjective vs. objective time measures: A note on the perception of time in consumer behavior。Journal of Consumer Research,11(1),615-618。  new window
20.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
21.Davis, M. M.、Vollmann, T. E.(1990)。A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation。The Journal of Service Marketing,1(4),61-69。  new window
22.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
23.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
24.Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research,38(1),131-142。  new window
25.蕭至惠、黃昱豪、蔡進發(20090400)。服務屬性、等待發生時點和音樂屬性對消費者等待時間知覺的影響。臺大管理論叢,19(特刊),1-31。new window  延伸查詢new window
26.周逸衡、黃毓瑩、陳華寧、楊俊明(20060600)。情緒類別及等待發生時點對等待時間知覺的影響。中山管理評論,14(2),487-516+313。new window  延伸查詢new window
27.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
28.陳建立、林素琴、戴玫瑰(2008)。「醫院會診時間、互動品質與病患滿意度之相關性-以某醫學中心為例」。醫管期刊,第九卷第二期,頁 131-44。new window  延伸查詢new window
29.Cameron, M. A, Baker, J, Peterson, M, and Braunsberger, K.,(2003)。“The Effects of Music, Wait-Length Evaluation, and Mood on a Low-Cost Wait Experience”。Journal of Business Research,vol.56,no.6,pp.421-430。  new window
30.Katz, K. L., Larson, B. M., and Larson, R. C.,(1991)。“Prescription for Waiting-in-Line Blues: Entertain, Enlighten and Engage”。Sloan Management Review,vol.32,no.4,pp.44-53。  new window
31.Kellaris, J. J., and Kent, R. J,(1992)。“The Influence of Music on Consumers’ Temporal Perceptions: Dose Time Fly When You’Re Having Fun?”。Journal of Consumer Psychology,vol.1,no.4,pp.365-376。  new window
32.Lopez, L., and Malhotra, R.,(1991)。“Estimation of Time Intervals with Most Preferred and Least Preferred Music”。Psychological Studies,vol.36,no.3,pp.203-209。  new window
33.Maister, D. H.,(1985)。“The Service Encounter: Managing Employee/ Customer Interaction in Sevice Business”。The Psychology of Waiting Lines,pp.116-123。  new window
34.Marmorstein, H., Grewal, D., and Fishe, R. P. H.,(1992)。“The Value of Time Spent in Price-Comparison Shopping: Survey and Experimental Evidence”。Journal of Consumer Research,vol.19,no.1,pp.52-61。  new window
35.Oakes, S., and North, A. C.,(2008)。“Using Music to Influence Cognitive and Affective Responses in Queues of Low and High Crowd Density”。Journal of Marketing Management,vol.24,no.5,pp.589-602。  new window
36.Papa, L, Seaberg, D. C., and Rees, E,(2008)。“Does a Waiting Room Video about What to Expect During an Emergency Department Visit Improve Patient Satisfaction?(EM Advances)(Survey)(Clinical Report)?”。Canadian Journal of Emergency Medicine,vol.10,no.4,pp.347-354。  new window
37.Sweeney, J. C., and Swait, J.,(2008)。“The Role of Brand Credibility in Low Contact Relational Services: A Study in two Industries”。Journal of Retailing and Consumer Services,vol.15,no.2,pp.179-193。  new window
38.Tomas, E. A., Weaver, W. B.,(1975)。“Cognitive Processing and Time Perception”。Perception and Psychophysics,vol.17,no.4,pp.363-367。  new window
39.Usunier, J.-C., and Valette-Florence, P.,(1994)。“Perceptual Time Patterns (Time-Style): A Psychometric Scale”。Time and Society,vol.3,no.2,pp.219-241。  new window
40.Valette-Florence, P, Usunier, J. C., and Falcy, S.,(1995)。Comparaison Des Systčmes De Valeurs Et Des Styles De Temps: Une Étude Exploratoire [ Comparaison of Value System and Time Styles: An Exploratory Study]。Economies of et Sociétés,vol.21,no.5,pp.87-115。  new window
學位論文
1.Prime, N.(1994)。Culture, Tempts, Negociation Commerciale: Le Cas des Representation du Temps et de la Negociation des Delais de Livraison Dans Cinq Pays,Grenoble。  new window
圖書
1.Priestly, J. B.(1968)。Man and Time。New York, NY:Dell。  new window
2.Oliver, R. L.(1999)。Value as excellence in the consumption experience。Routledge。  new window
3.周逸衡、凌儀玲、Lovelock(2007)。服務業行銷。臺北市:華泰文化。  延伸查詢new window
4.Frankenhauser, M.,(1959)。Estimation of Time: An Experimental Study (1st ed)。Stockholm, Sweden。  new window
5.Zakay, D., and Hornik, J.,(1991)。“How Much Time did You Wait in Line? A Time Perception Perspective””,。Time and Consumer Behavior (2th ed)。Montreal。  new window
 
 
 
 
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