:::

詳目顯示

回上一頁
題名:服務業實體環境對消費者行為之影響--以餐廳為例
書刊名:臺灣銀行季刊
作者:康龍魁王淑慧
出版日期:2011
卷期:62:1
頁次:頁122-133
主題關鍵詞:服務業消費者行為服務品質餐廳
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:4
期刊論文
1.Hul, M. K.、Dube, L.、Chebat, J.-C.(1997)。The impact of music on consumers' reactions to waiting for services。Journal of Retailing,73(1),87-104。  new window
2.Canter, D.(1983)。The Purposive Evaluation of Places。Environment and Behavior,15(3),659-698。  new window
3.Bone, P. F.、Ellen, Pam Scholder(1999)。Scents in the marketplace: Explaining a fraction of olfaction。Journal of Retailing,75(2),243-262。  new window
4.Mattila, Anna S.、Wirtz, Jochen(2001)。Congruency of scent and music as a driver of in-store evaluations and behavior。Journal of Retailing,77(2),273-289。  new window
5.Markin, R. J.、Lillis, C. M.、Narayana, C. L.(1976)。Social Psychological Significance of Store Space。Journal of Retailing,52(1),43-54。  new window
6.Donovan, R. J.、Rossiter, J. R.、Marcoolyn, G.、Nesdale, A.(1994)。Store atmosphere and purchasing behavior。Journal of Retailing,70(3),283-294。  new window
7.Spangenberg, E. R.、Crowley, A. E.、Henderson, P. W.(1996)。Improving the store environment: Do olfactory cues affect evaluations and behaviors?。Journal of Marketing,60(2),67-80。  new window
8.Yalch, Richard F.、Spangenberg, Eric(1990)。Effects of Store Music on Shopping Behavior。Journal of Consumer Marketing,7(2),55-63。  new window
9.Milliman, Ronald E.(1986)。The influence of background music on the behavior of restaurant patrons。Journal of Consumer Research,13(2),286-289。  new window
10.Bellizzi, J. A.、Crowley, Ayn E.、Hasty, Ronald W.(1983)。The Effects of color in Store Design。Journal of Retailing,59(1),21-45。  new window
11.Caldwell, C.、Hibbert, S. A.(2002)。The influence of music tempo and musical preference on restaurant patrons' behavior。Psychology and Marketing,19(11),895-917。  new window
12.Roballey, T. C.、McGreevy, C.、Rongo, R. R.、Schwantes, M. L.、Steger, P. J.、Wininger, M. A.、Gardner, E. B.(1985)。The effect of music on eating behavior。Bulletin of the Psychonomic Society,23(3),221-222。  new window
13.Eroglu, S. A.、Machleit, K. A.、Barr, T. F.(2005)。Perceived retail crowding and shopping satisfaction: the role of shopping values。Journal of Business Research,58(8),1146-1153。  new window
14.Bruner, Gordon C. II(1990)。Music, Mood, and Marketing。Journal of Marketing,54(4),94-104。  new window
15.Areni, C. S.(2003)。Examining manager's theories of how atmospheric music affects perception, behavior and financial performance。Journal of Retailing and Consumer Services,10,263-274。  new window
16.Babin, B. J.、Hardesty, D. M.、Suter, T. A.(2003)。Color and shopping intentions: The intervening effect of price fairness and perceived effect。Journal of Business Research,56,541-551。  new window
17.Chebat, J.-C.、Morrin, M.(2007)。Colors and cultures: Exploring the effects of mall decor on consumer perceptions。Journal of Business Research,60,189-196。  new window
18.Dion, D.(2004)。Personal control and coping with retail crowding。International Journal of Service Industry Management,15(3),250-263。  new window
19.Eroglu, S. A.、Harrell, G. D.(1986)。Retailing crowding:Theoretical and Strategic implications。Journal of Retailing,62(4),346-363。  new window
20.Gorn, G. J.、Chattopadhyay, A.、Yi, T.、Dahl, D. W.(1997)。Effects of color as an executional cue in advertising: They're in the shade。Management Science,43(10),1387-1400。  new window
21.Herrington, J. D.、Capella, L. M.(1994)。Practical application of music in service settings。Journal of Services Marketing,8(3),50-65。  new window
22.Machleit, K. A.、Kellaris, J. J.、Eroglu, S. A.(1994)。Human and spatial dimensions of crowding perceptions in retail environments: a note on their measurement and effect on shoppers' satisfaction。Marketing Letter,5,183-194。  new window
23.Milliman, R. E.(1982)。Using background music to affect the behavior of supermarket shoppers。Journal of Marketing,56(3),86-91。  new window
24.Mitchell, D. J.、Kahn, B. E.、Knasko, S. C.(1995)。There's something in the air: Effects of congruent on incongment ambient odor on consumer decision making。Journal of Consumer Research,22,229-238。  new window
25.Yalch, R. F.、Spangenberg, E.(2000)。The effects of music in a retailing setting on real and perceived shopping times。Journal of Business Research,49,139-147。  new window
26.Bagozzi, Richard P.、Yi, Youjae(1989)。On the Use of Structural Equation Models in Experimental Designs。Journal of Marketing Research,26(3),271-284。  new window
27.Babin, Barry J.、Darden, William R.、Griffin, Mitch(1994)。Work and/or fun: Measuring hedonic and utilitarian shopping value。Journal of Consumer Research,20(4),644-656。  new window
28.Belk, Russell W.(1975)。Situational Variables and Consumer Behavior。Journal of Consumer Research,2(3),157-164。  new window
29.Stokols, Daniel(1972)。On the Distinction between Density and Crowding: Some Implications for Future Research。Psychological Review,79(3),275-278。  new window
30.Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing,58(1),34-57。  new window
31.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
32.Kotler, Philip(1973)。Atmospherics as a marketing tool。Journal of Retailing,49(4),48-64。  new window
研究報告
1.Bone, P. F.、Ellen, P. S.(1994)。Olfaction and marketing: Does it make sense to use scents?。West Virginia University。  new window
圖書
1.Mowen, J. C.、Minor, M. S.(2001)。Consumer behavior: A framework。Upper Saddle River, NJ:Prentice-Hall。  new window
2.Lewin, Kurt、Cartwright, Dorwin(1951)。Field theory in social science: Selected theoretical papers。Harper & Row。  new window
3.Mehrabian, Albert、Russell, James A.(1974)。An Approach to Environmental Psychology。MIT Press。  new window
圖書論文
1.Sundstrom, E.(1978)。Crowding as a sequential process: Review of research on the effects of population density on humans。Human response to crowding。Hillsdale, New Jersey:Erlbaum。  new window
2.Rapoport, A.(1976)。Toward a redefinition of density。Crowding in Real Environents。London:Sage。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE