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題名：某醫學中心護理工作職場暴力評估之研究
書刊名：榮總護理
作者：林小玲／尹祚芊 引用關係／黃惠美
作者(外文)：Lin, Shir-ling／Yin, Teresa Jeo-chen／Huang, Hui-mei
出版日期：2012
卷期：29:2
頁次：頁176-186
主題關鍵詞：職場暴力；護理工作職場暴力；職場暴力防治；Workplace violence；Nurse workplace violence；Workplace violence prevention strategies
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(11) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:11
  • 共同引用共同引用:32
  • 點閱點閱:18
本文旨在探討某醫學中心護理人員經歷職場暴力之情形，剖析遭遇職場暴力感受、對其專業工作後續之影響。採描述性調查型研究，以某醫學中心基層護理人員為對象，採系統抽樣方式，抽取225名護理人員，以半結構式問卷收集資料，回收有效問卷174份，回應率77.3%。結果在174位護理人員中有146位（83.9%）表示曾遭受過職場暴力，其中有108位（74%）發生於1年內，職場暴力的主要來源為病人106人（72.6%），職場暴力的類型以：「言語直接攻擊」120人（82.2%）最多，遭遇職場暴力事件當時之感受依序有：憤怒生氣、傷心難過、委屈想哭，有81位（55.5%）會向上級長官報告，採取之調適策略以與同事、家人、好友討論最多。結果所呈現護理人員經歷職場暴力之經驗，可提供護理行政管理者擬訂職場暴力防治與因應策略之依據，期降低職場暴力發生率，營造安全優質工作環境。
The purpose of this study was to explore the experiences and perceptions among nurses facing violence in their workplaces. A descriptive survey using systematic sampling was conducted among nursing staff in a medical center. 225 nurses received a semi-structured questionnaire to collect data. The response rate was 77.3%, with a final 174 valid questionnaires. The major findings were as follows: (1) 83.9% of the nurses reported experiencing work-related violence; (2) 74.0% had experienced violence in the workplace this year; (3) The violence resources major from patients (72.6%); (4) 82.2% direct verbal aggressions occurred most frequently; (5) Perceptions towards the violence were anger, hurt, and wanting to cry; (6) 55.5% reported the situation to their head nurses who mostly used support and coping strategies. The study results could help nursing administrators develop workplace violence prevention strategies. We hope to reduce the incidence of workplace violence and to create a safe and high quality working environment.
期刊論文
1.Yildirim, A.、Yildirim, D.(2007)。Mobbing in the workplace by peers and managers: mobbing experienced by nurses working in health care facilities in Turkey and its effect on nurses。Journal of Clinical Nursing，16(8)，1444-1453。  new window
2.王佳雯、鄭雅文、李諭昇、徐儆暉(20101200)。職場社會心理危害調查監測制度之國際概況。臺灣公共衛生雜誌，29(6)，551-560。new window  延伸查詢new window
3.Lewis, M. A.(2006)。Nurse bullying: Organizational considerations in the maintenance and perpetration of health care bullying cultures。Journal of Nursing Management，14(1)，52-58。  new window
4.李選、白香菊、顏文娟(20100400)。臺灣護理人員職場暴力經驗及其相關因素研究。護理雜誌，57(2)，61-69。new window  延伸查詢new window
5.O'Connell, B.、Young, J.、Brooks, J.、Hutchings, J.、Lofthouse, J.(2000)。Nurses' perceptions of the nature and frequency of aggression in general ward settings and high dependency areas。Journal of clinical Nursing，9(4)，602-610。  new window
6.Kuhn, W.(1999)。Violence in the emergency department: Managing aggressive patient in a high-stress environment。Postgraduate Medicine，105(1)，143-159。  new window
7.陳柑伴、楊秀芬、陳慧蘭、楊美賞(20100900)。醫院護理人員遭受職場暴力後情緒反應及調適處理。護理暨健康照護研究，6(3)，163-171。new window  延伸查詢new window
8.Distasio, C. A.(2002)。Protecting yourself from violence in the workplace。Nursing，32(6)，58-63。  new window
9.Jackson, D.、Clare, J.、Mannix, J.(2002)。Who would want to be a nurse? Violence in the workplace-a factor in recruitment and retention。Journal of Nursing Management，10(1)，13-20。  new window
10.尹祚芊、林小玲、黃惠美(20081200)。綜論護理工作職場暴力與因應策略。醫院，41(6)，85-95。  延伸查詢new window
11.Celik, Y.、Celik, S. S.(2007)。Sexual harassment against nurses in Turkey。Journal of Nursing Scholarship，39(2)，200-206。  new window
12.Chang, E. M.、Hancock, K. M.、Johnson, A.、Daly, J.、Jackson, D.(2005)。Role stress in nurses: Review of related factors and strategies for moving forward。Nursing & Health Sciences，7(1)，57-65。  new window
13.Farrell, G.、Cubit, K.(2005)。Nurses under threat: A comparison of content of 28 aggression management programs。International Journal of Mental Health Nursing，14(1)，44-53。  new window
14.Johnson, S. L.(2009)。International perspectives on workplace bullying among nurses: A review。International Nursing Review，56(1)，34-40。  new window
15.Leiper, J.(2005)。Nurse against nurse: How to stop horizontal violence。Nursing，35(3)，44-45。  new window
16.Randle, J.(2003)。Bullying in the nursing profession。Journal of Advanced Nursing，43(4)，395-401。  new window
17.Tanner, C. A.、Bellack, J. P.、Kelley, L. S.、Moore, P. V.、Smoyak, S. A.、Yoder-Wise, P. S.(2003)。Nursing shortage update: Effects on education and specialty areas。Journal of Nursing Education，42(12)，529-534。  new window
18.Uzun, O.(2003)。Perceptions and experiences of nurses in Turkey about verbal abuse in clinical setting。Journal of Nursing Scholarship，35(1)，81-85。  new window
19.Rippon, T. J.(2000)。Aggression and Violence in Health Care Professions。Journal of Advanced Nursing，31(2)，452-460。  new window
20.O'Brien-Pallas, L.、Hayes, L.、Wang, S.、Laporte, D.(2009)。Creating work environments that are violence free。World Hospital and Health Service，45(2)，12-18。  new window
21.Sofield, L.、Salmond, S. W.(2003)。Workplace violence: A focus on verbal abuse and intent to leave the organization。Orthopaedic Nursing，22(4)，274-283。  new window
研究報告
1.Cooper, C. L.、Swanson, N.(2002)。Workplace violence in the health sector: State of the art。Geneva。  new window
2.Di Martino, V.(2002)。Workplace violence in the heath sector-country case studies: Brazil, Bulgaria, Lebanon, Portugal, South Africa, Thailand and an additional Australian study: Synthesis report。Geneva。  new window
3.IOL、ICN、WHO、PSI(2003)。Workplace violence in the health sector country case studies research instruments: Survey questionnaire。Geneva。  new window
4.Steinman, S.(2003)。Workplace violence in the health sector-Country case study: South Africa。  new window
 
 
 
 
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