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題名：Improvement of QFD-Based Total Quality for Local Cultural Industries: Procedural and Empirical Investigation
書刊名：工業工程學刊
作者：陳志賢
作者(外文)：Chen, Chih-hsien
出版日期：2011
卷期：28:2
頁次：頁124-133
主題關鍵詞：品質機能展開；美國國家品質奬；平衡計分卡；地方特色產業；全面品質改善；Quality Function Deployment；Malcolm Baldrige National Quality Award；Balanced scorecard；Local cultural industries；Total quality improvement
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Despite the tendency among local cultural industries (LCIs) to combine regional characteristics and conscious representation of surrounding communities to achieve multi-functions related to a particular culture, local production, local living, and ecosystems, a creative, systematic, and customer-oriented approach to improve the quality of LCIs has received scarce attention. Therefore, this study establishes a total quality improvement framework based on quality function deployment (QFD) by integrating the Malcolm Baldrige National Quality Award (MBNQA) and a balanced scorecard (BSC). A case study is also performed in I-lan County of eastern Taiwan to demonstrate the effectiveness of the proposed QFD-based approach. Finally, 15 technical requirements are deployed by the BSC based on a MBNQA-based strategy. Moreover, the leading three priorities to enhance the total quality for use in LCI applications include professional skills training, historical culture, and locality globalization, respectively.
期刊論文
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圖書
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