期刊論文1. | Liang, C. J.、Chen, H. J.(2009)。A study of the impacts of website quality on customer relationship performance。Total Quality Management and Business Excellence,20(9),971-988。 |
2. | Rusbult, C. E.、Martz, J. M.、Agnew, C. R.(1998)。The investment model scale: Measuring commitment level, satisfaction level, quality of alternatives, and investment size。Personal Relationships,5(4),357-391。 |
3. | Aladwani, A. M.(2006)。An empirical test of the link between web site quality and forward enterprise integration with web consumers。Business Process Management,12(2),178-190。 |
4. | Chen, Y. H.、Chien, S. H.、Wu, J. J.、Tsai, P. Y.(2010)。Impact of signals and experience on trust and trusting behavior。Cyberpsychology, Behavior, and Social Networking,13(5),539-546。 |
5. | Deb, M.、Chavali, K.(2009)。A study on the significance of e-trust and e-loyalty in online banking。AIMS International Journal of Management,3(3),241-257。 |
6. | Huang, L. T.、Cheng, T. C.、Farn, C. K.(2007)。The mediating effect of commitment on customer loyalty towards e-brokerages: An enhanced investment model。Total Quality Management and Business Excellence Journal,18(7),751-770。 |
7. | Khalifa, M.、Limayem, M.、Liu, V.(2002)。Online consumer stickiness: A longitudinal study。Journal of Global Information Management,10(3),1-15。 |
8. | Kuan, H.-H.、Bock, G.-W.、Vathanophas, V.(2008)。Comparing the effects of Website quality on customer initial purchase and continued purchase at e-commerce Websites。Behaviour & Information Technology,27(1),3-16。 |
9. | Liao, C.、Palvia, P.、Lin, H. N.(2006)。The roles of habit and Website quality in ecommerce。International Journal of Information Management,26(6),469-483。 |
10. | Khalifa, Mohamed、Liu, Vanessa(2003)。Determinants of satisfaction at different adoption stages of Internet-based services。Journal of the Association for Information Systems,4(5),206-232。 |
11. | Nemzow, M.(1999)。Ecommerce stickiness for customer retention。Journal of Internet Banking and Commerce,8(3),12-35。 |
12. | Nusair, K.、Parsa, H. G.、Cobanoglu, C.(2011)。Building a model of commitment for gneration Y: An empirical study on e-travel retailers。Tourism Management,32(4),833-843。 |
13. | de Guinea, A. O.、Markus, M. L.(2009)。Why break the habit of a lifetime? Rethinking the roles of intention, habit, and emotion in continuing information technology use。MIS Quarterly,33(3),433-444。 |
14. | Shih, H. P.(2008)。Continued use of a Chinese online portal: An empirical study。Behaviour and Information Technology,27(3),201-209。 |
15. | Yen, Y. R.(2009)。An empirical analysis of relationship commitment and trust in virtual programmer community and trust in virtual programmer community。International Journal of Computers,3(1),171-180。 |
16. | Wetzels, Martin、De Ruyter, Ko、Van Birgelen, Marcel(1998)。Marketing Service Relationships: The Role of Commitment。Journal of Business and Industrial Marketing,13(4/5),406-423。 |
17. | Zott, C.、Amit, R. B.、Donlevy, J.(2000)。Strategies for Value Creation in E-Commerce: Best Practice in Europe。European Management Journal,18(5),463-475。 |
18. | Van der Heijden, H.(2003)。Factors influencing the usage of websites: the caseof a generic portal in the Netherlands。Information and Management,40(6),541-549。 |
19. | Kim, Sung S.、Malhotra, Naresh K.(2005)。A longitudinal model of continued IS use: An integrative view of four mechanisms underlying postadoption phenomena。Management Science,51(5),741-755。 |
20. | Gao, Tao、Sirgy, M. Joseph、Bird, Monroe M.(2005)。Reducing Buyer Decision-making Uncertainty in Organizational Purchasing: Can Supplier Trust, Commitment, and Dependence Help?。Journal of Business Research,58(4),397-405。 |
21. | Morais, Duarte B.、Dorsch, Michael J.、Backman, Sheila J.(2004)。Can Tourism Providers Buy Their Customers' Loyalty? Examining the Influence of Customer-provider Investments on Loyalty。Journal of Travel Research,42(3),235-243。 |
22. | Cyr, D.(2008)。Modeling Website design across cultures: Relationships to trust, satisfaction,and e-loyalty。Journal of Management Information Systems,24(4),47-72。 |
23. | Vatanasombut, B.、Igbaria, M.、Stylianou, A. C.、Rodgers, W.(2008)。Information Systems Continuance Intention of Web-Based Applications Customers: The Case of Online Banking。Information & Management,45(7),419-428。 |
24. | Liang, Ting-Peng、Lai, Hung-Jen(2002)。Effect of Store Design on Consumer Purchases: an Empirical Study of On-line Bookstores。Information & management,39(6),431-444。 |
25. | Colgate, M. R.、Danaher, P. J.(2000)。Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution。Journal of the Academy of Marketing Science,28(3),375-387。 |
26. | Gefen, D.(2003)。TAM or just plain habit: A look at experienced online shoppers。Journal of End User Computing,15(3),1-13。 |
27. | Ouellette, Judith A.、Wood, Wendy J.(1998)。Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior。Psychological bulletin,124(1),54-74。 |
28. | Negash, S.、Ryan, T.、Igbaria, M.(2003)。Quality and effectiveness in web-based customer support systems。Information and Management,40(8),757-768。 |
29. | Wu, Jyh-Jeng、Chen, Ying-Hueih、Chung, Yu-Shuo(2010)。Trust factors influencing virtual community members: A study of transaction communities。Journal of Business Research,63(9/10),1025-1032。 |
30. | Li, Dahui、Browne, Glenn J.、Wetherbe, James C.(2006)。Why do internet users stick with a specific web site? A relationship perspective。International Journal of Electronic Commerce,10(4),105-141。 |
31. | Jackson, C. M.、Chow, S.、Leitch, R. A.(1997)。Toward An Understanding of The Behavioral Intention to Use An Information System。Decision Sciences,28(2),357-389。 |
32. | Rusbult, Caryl E.(1983)。A Longitudinal Test of the Investment Model: The Development (and deterioration) of Satisfaction and Commitment in Heterosexual Involvements。Journal of Personality and Social Psychology,45(1),101-117。 |
33. | Jarvenpaa, S. L.、Tractinsky, N.、Saarinen, L.(1999)。Consumer trust in an internet store: A cross-cultural validation。Journal of Computer-Mediated Communication,5(2),1-35。 |
34. | Dabholkar, Pratibha A.、van Dolen, Willemijn M.、de Ruyter, Ko(2009)。A Dual-Sequence Framework for B2C Relationship Formation: Moderating Effects of Employee Communication Style in Online Group Chat。Psychology and Marketing,26(2),145-174。 |
35. | Chan, Siu-Cheung、Lu, Ming-Te(2004)。Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective。Journal of Global Information Management,12(3),21-43。 |
36. | Gaski, John F.、Nevin, John(1985)。The differential effects of exercised and unexercised power sources in marketing channel。Journal of Marketing Research,22(2),130-142。 |
37. | Aarts, H.、Verplanken, B.、Van Knippenberg, A.(1998)。Predicting Behavior from Actions in the Past: Repeated Decision Making or a Matter of Habit?。Journal of Applied Social Psychology,28(15),1355-1374。 |
38. | Bamberg, S.、Ajzen, I.、Schmidt, P.(2003)。Choice of Travel Mode in the Theory of Planned Behavior: The Roles of Past Behavior, Habit, and Reasoned Action。Basic and Applied Social Psychology,25(3),175-188。 |
39. | Armitage, Christopher J.、Conner, Mark(1998)。Extending the Theory of Planned Behavior: A Review and Avenues for Further Research。Journal of Applied Social Psychology,28(15),1429-1464。 |
40. | Gefen, David、Karahanna, Elena、Straub, Detmar W.(2003)。Trust and TAM in Online Shopping: An integrated Model。Management Information Systems Quarterly,27(1),51-90。 |
41. | Geyskens, Inge、Steenkamp, Jan-Benedict E. M.、Scheer, Lisa K.、Kumar, Nirmalya(1996)。The Effects of Trust and Interdependence on Relationship Commitment: A Trans-Atlantic Study。International Journal of Research in Marketing,13(4),303-317。 |
42. | Limayem, M.、Cheung, C. M. K.(2008)。Understanding information systems continuance: The case of Internet-based learning technologies。Information & Management,45(4),227-232。 |
43. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 |
44. | Eastlick, M. A.、Lotz, S. L.、Warrington, P.(2006)。Understanding online B-to-C relationships: an integrated model of privacy concerns, trust, and commitment。Journal of Business Research,59(8),877-886。 |
45. | Wu, W. P.、Chan, T. S.、Lau, H. H.(2008)。Does consumers' personal reciprocity affect future purchase intentions?。Journal of Marketing Management,24(3/4),345-360。 |
46. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 |
47. | Lin, Judy Chuan-Chuan(2007)。Online stickiness: Its antecedents and effect on purchasing intention。Behaviour & Information Technology,26(6),507-516。 |
48. | Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing,79(3),183-198。 |
49. | Baumgartner, Hans、Homburg, Christian(1996)。Applications of Structural Equation Modeling in Marketing and Consumer Research: A Review。International Journal of Research in Marketing,13(2),139-161。 |
50. | Limayem, M.、Hirt, S. G.、Cheung, C. M. K.(2007)。How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance。MIS Quarterly,31(4),705-737。 |
51. | Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。 |
52. | Aladwani, A. M.、Palvia, P. C.(2002)。Developing and validating an instrument for measuring user-perceived web quality。Information & Management,39(6),467-476。 |
53. | Noar, S. M.(2003)。The role of structural equation modeling in scale development。Structural Equation Modeling: A Multidisciplinary Journal,10(4),622-647。 |
54. | Beldad, A.、De Jong, M.、Steehouder, M.(2010)。How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust。Computers in Human Behavior,26(5),857-869。 |
55. | Gefen, David(2000)。E-commerce: The role of familiarity and trust。Omega: The International Journal of Management Science,28(6),725-737。 |
56. | Gefen, David、Straub, Detmar W.、Boudreau, Marie-Claude(2000)。Structural Equation Modeling and Regression: Guidelines for Research Practice。Communications of the Association for Information Systems,4,(7)1-(7)77。 |
57. | Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal,6(1),1-55。 |
58. | Komiak, Sherrie X.、Benbasat, Izak(2004)。Understanding customer trust in agent-mediated electronic commerce, Web-mediated electronic commerce, and traditional commerce。Information Technology and Management,5(1/2),181-207。 |
59. | Doll, William J.、Xia, Weidong、Torkzadeh, Gholamreza(1994)。A confirmatory factor analysis of the end-user computing satisfaction instrument。Management Information Systems Quarterly,18(4),453-461。 |
60. | Bagozzi, Richard P.、Baumgartner, Hans、Yi, Youjae(1992)。State Versus Action Orientation and the Theory of Reasoned Action: An Application to Coupon Usage。Journal of Consumer Research,18(4),505-518。 |
61. | Chang, H. Hsin、Chen, S. Wen(2008)。The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator。Online Information Review,32(6),818-841。 |
62. | Wangpipatwong, S.、Chutimaskul, W.、Papasratorn, B.(2008)。Understanding Citizen's Continuance Intention to Use E-government Website: A Composite View of Technology Acceptance Model and Self-efficacy。Electronic Journal of E-Government,6(1),55-64。 |
63. | Michael, B.、Khaled, H.(2007)。Consumer satisfaction with online health information retrieval: A model and empirical study。e-Service Journal,5(2),53-83。 |