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題名:定期海運業知識移轉、服務能力與組織績效關係之研究
書刊名:航運季刊
作者:嚴文利郭思瑜 引用關係林繼昌 引用關係
作者(外文):Yen, Wen-liKuo, Szu-yuLin, Chi-chang
出版日期:2014
卷期:23:1
頁次:頁1-24
主題關鍵詞:定期海運業知識移轉服務能力組織績效Container shipping industryKnowledge transferService capabilitiesOrganizational performance
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:51
期刊論文
1.Carmeli, A.、Atwater, L.、Levi, A.(2011)。How leadership enhances employees' knowledge sharing: The intervening roles of relational and organizational identification。The Journal of Technology Transfer,36(3),257-274。  new window
2.劉財龍、郭嘉珍(20111200)。知識移轉績效之前因及其對顧客資本之影響。企業管理學報,91,61-105。new window  延伸查詢new window
3.Antony, J.P.、Bhattacharyya, S.(2010)。Measuring organizational performance and organizational excellence of SMEs –part 1: a conceptual framework。Measuring Business Excellence,14(2),3-11。  new window
4.Chen, W. J.、Cheng, H. Y.(2011)。Factors affecting the knowledge sharing attitude of hotel service personnel。International Journal of Hospitality Management,31(2),468-476。  new window
5.Fei, J.G.(2011)。An empirical study of the role of information technology in effective knowledge transfer in the shipping industry。Maritime Policy and Management,38(4),347-367。  new window
6.Kim, Y.K.、Kim, Y.S.(2011)。Causal design knowledge: alternative representation method for product development knowledge management。Computer-Aided Design,42(9),1137-1153。  new window
7.Lai, K.H.(2004)。Service capability and performance of logistics service providers。Transportation Research –Part E Logistics and Transportation Review,40(1),385-399。  new window
8.Molina, M.L.、Llore,ns-Montes, J.、Ruiz- Moreno, A.(2006)。Relationship between quality management practices and knowledge transfer。Journal of Operations Management,25(3),682-701。  new window
9.Richard, P. J.、Devinney, T. M.、Yip, G. S.、Johnson, G.(2009)。Measuring organizational performance: towards methodological best practice。Journal of Management,35(3),718-804。  new window
10.Rhodes, J.、Hung, R.、Lok, P.、Lien, B. Y.-H.、Wu, C.-M.(2008)。Factors influencing organizational knowledge transfer: implication for corporate performance。Journal of Knowledge Management,12(3),84-100。  new window
11.Shang, Kuo-chung、Lu, Chin-shan(20120200)。Customer Relationship Management and Firm Performance: An Empirical Study of Freight Forwarder Services。Journal of Marine Science and Technology,20(1),64-72。  new window
12.Shaw, G.、Williams, A.(2009)。Knowledge transfer and management in tourism organisations: an emerging research agenda。Tourism Management,30(3),325-335。  new window
13.Strack, R.、Jens, B.、Anders, F.(2008)。Managing demographic risk。Harvard Business Review,86(2),119-128。  new window
14.Tseng, Y. Y.、Yue, W. L.、Taylor, M. A. P.(2005)。The role of transportation in logistics chain。Proceedings of the Eastern Asia Society for Transportation Studies,5,1657-1672。  new window
15.Wong, P. C.、Yan, H.、Bamford, C.(2008)。Evaluation of factors for carrier selection in the China Pearl River delta。Maritime Policy & Management--An International Journal of Shipping and Port Research,35(1),27-52。  new window
16.Drucker, P. F.(1994)。The Age of Social Transformation。The Atlantic Monthly,274(5),53-80。  new window
17.Goh, Swee C.(2002)。Managing effective knowledge transfer: An integrative framework and some practice implications。Journal of Knowledge Management,6(1),23-30。  new window
18.Yang, C. C.、Marlow, P. B.、Lu, C. S.(2009)。Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan。International Journal of Production Economics,122(1),4-20。  new window
19.MacCallum, R. C.、Hong, S.(1997)。Power analysis in covariance structure modeling using。Multivariate Behavioral Research,32(2),193-210。  new window
20.Van Wijk, R.、Jansen, J. J. P.、Lyles, M. A.(2008)。Inter- and intra-organizational knowledge transfer: A meta-analytic review and assessment of its antecedents and consequences。Journal of Management Studies,45(4),830-853。  new window
21.Stank, T. P.、Goldsby, T. J.、Vickery, S. K.(2003)。Logistics Service Performance: Estimating its Influence on Market Share。Journal of Business Logistics,24(1),27-55。  new window
22.Lu, Chin-Shan(2003)。The Impact of Carrier Service Attributes on Shipper-carrier Partnering Relationships: A Shipper's Perspective。Transportation research. Part E. , Logistics and transportation review,39(5),399-415。  new window
23.Lu, L.、Leung, K.、Koch, P. T.(2006)。Managerial knowledge sharing: The role of individual, interpersonal, and organizational factors。Management and Organization Review,2(1),15-41。  new window
24.Teigland, R.、Wasko, M.(2009)。Knowledge transfer in MNCs: examining how intrinsic motivations and knowledge sourcing impact individual centrality and performance。Journal of International Management,15(1),15-31。  new window
25.Gilbert, Myrna、Cordey-Hayes, Martyn(1996)。Understanding the process of knowledge transfer to achieve successful technological innovation。Technovation,16(6),301-312。  new window
26.Gold, Andrew H.、Malhotra, Arvind、Segars, Albert H.(2001)。Knowledge Management: An Organizational Capabilities Perspective。Journal of Management Information Systems,18(1),185-214。  new window
27.Argote, L.、Ingram, P.(2000)。Knowledge transfer: A basis for competitive advantage for firms。Organizational Behaviour and Human Decision Processes,82(1),150-169。  new window
28.Kaplan, Robert S.、Norton, David P.(1992)。The Balanced Scorecard: Measures That Drive Performance。Harvard Business Review,70(1),71-79。  new window
29.Wernerfelt, Birger(1984)。A Resource-based View of the Firm。Strategic Management Journal,5(2),171-180。  new window
30.Fan, Y. W.、Ku, E.(2010)。Customer Focus, Service Process Fit, and Customer Relationship Management Profitability: The Effect of Knowledge Sharing。The Service Industries Journal,30(2),203-223。  new window
會議論文
1.Ng, P.K.、Anuar, N.I.(2011)。A case study on the importance of knowledge management increative product development。the 2011 IEEE IEEM。Singapore。669-673。  new window
學位論文
1.邱志益(2006)。服務品質與關係品質對績效影響之研究--以定期海運業為例(碩士論文)。國立成功大學,臺南市。  延伸查詢new window
圖書
1.Gibbert, M.、Krause, H.(2000)。Practice Exchange in a Best Practice Marketplace。Germany:John Wiley & Sons。  new window
2.Iacobucci, D.、Churchill, G.A.J.(2010)。Marketing Research: Methodological Foundations。Canada:Sourth-Western Cengage Learning。  new window
3.Rothwell, W.J.、Jackson, R.D.、Knight, S.C.、Lindholm, J.E.、Wang, W.A.、Payne, T.D.(2005)。Career Planning and Succession Management: Developing Your Organization’s Talent–For Today and Tomorrow。U.S:Greenwood Pub Group。  new window
4.Beazley, H.、Boenisch, J.、Harden, D.(2002)。Continuity Management: Preserving Corporate Knowledge and Productivity When Employees Leave。Hoboken, NJ:John Wiley & Sons, Inc。  new window
5.Harem, T.、Krogh, G.、Roos, J.(1996)。Knowledge-Based Strategic Change: Perspective on Cooperation and Competition。London:SAGE Publications。  new window
6.Iacobucci, D.、Swartz, T. A.(2000)。Handbook of Services Marketing and Management。Thousand Oaks, CA:Sage Publication Inc。  new window
7.林光、張志清(2010)。航業經營與管理。航貿文化事業有限公司。  延伸查詢new window
8.Buell, Victor P.(1984)。Marketing management: a strategic planning approach。New York:McGraw-Hill。  new window
9.陳耀茂(1997)。服務品質管理手冊。臺北:遠流出版事業股份有限公司。  延伸查詢new window
10.Grönroos, Christian(1990)。Service management and marketing: managing the moments of truth service competition。Lexington Books。  new window
11.吳萬益(2008)。企業研究方法。臺北:華泰文化事業股份有限公司。  延伸查詢new window
12.Kotler, Philip J.(1991)。Marketing Management: analysis, Planning, Implementation and Control。Prentice-Hall。  new window
13.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
14.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
15.Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。  new window
 
 
 
 
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