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題名:The Impact of Job Involvement on Emotional Labor to Customer-oriented Behavior: An Empirical Study of Hospital Nurses
書刊名:The Journal of Nursing Research
作者:王美玲 引用關係張淑真
作者(外文):Wang, Mei-lingChang, Shu-chen
出版日期:2016
卷期:24:2
頁次:頁153-162
主題關鍵詞:情緒勞務正向情緒表達負向情緒克制工作投入顧客導向行為Emotional laborExpression of positive emotionSuppression of negative emotionJob involvementCustomer-oriented behavior
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:5
期刊論文
1.Wharton, A. S.、Erickson, R. J.(1993)。Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles。Academy of Management Review,18(3),457-486。  new window
2.Pisaniello, S. L.、Winefield, H. R.、Delfabbro, P. H.(2012)。The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses。Journal of Vocational Behavior,80(3),579-591。  new window
3.Bolton, S. C.(2002)。Consumer as king in the NHS。International Journal of Public Sector Management,15(2),129-139。  new window
4.Bone, D.(2002)。Dilemmas of emotion work in nursing under market-driven health care。International Journal of Public Sector Management,15(2),140-150。  new window
5.Chen, M. L.、Chen, K. J.(2010)。The relations of organizational characteristics, customer-oriented behavior and service quality。African Journal of Business Management,4(10),2059-2074。  new window
6.Chen, S. H.、Chiou, C. J.(2010)。Relationships amongst work values, job characteristics and job involvement in ''net generation'' nurses。The Journal of Nursing,57(2),29-38。  new window
7.Cheung, F. Y. L.、Tang, C. S. K.(2010)。Effects of age, gender, and emotional labor strategies on job outcomes: Moderated mediation analyses。Applied Psychology: Health and Well-being,2(3),323-339。  new window
8.Cho, Y. N.、Rutherford, B. N.、Park, J.(2013)。The impact of emotional labor in a retail environment。Journal of Business Research,66(5),670-677。  new window
9.Du, P. L.、Chang, C. S.、Huang, I. C.(2009)。Reconstructing and measuring of Kanungo's job involvement scale-sampling on the nursing employees。Formosa Journal of Mental Health,22(2),139-159。  new window
10.Hsu, C. P.、Chang, C. W.、Huang, H. C.、Chiang, C. Y.(2011)。The relationships among social capital, organisational commitment and customer-oriented prosocial behaviour of hospital nurses。Journal of Clinical Nursing,20(9/10),1383-1392。  new window
11.Jean, C. C.(1998)。The tendencies and activators of nurses' working emotions。The Journal of Nursing Research,6(5),417-426。  new window
12.McClure, R.、Murphy, C.(2007)。Contesting the dominance of emotional labour in professional nursing。Journal of Health Organization and Management,21(2),101-120。  new window
13.Mechinda, P.、Patterson, P. G.(2011)。The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting。Journal of Services Marketing,25(2),101-113。  new window
14.Mortensen, J. K.、Nyland, N. K.、Fullmer, S.、Eggett, D. L.(2002)。Professional involvement is associatedwith increased job satisfaction among dietitians。Journal of the American Dietetic Association,102(10),1452-1454。  new window
15.Narver, J. C.、Slater, S. F.(1990)。The effect of amarket orientation on business profitability。Journal of Marketing,54(4),20-35。  new window
16.Siguaw, J. A.、Brown, G.、Widing, R. E. 2nd.(1994)。The influence of the market orientation of the firm of sales force behavior and attitudes。Journal of Marketing Research,31(1),106-116。  new window
17.Smith, P.、Lorentzon, M.(2005)。Is emotional labour ethical?。Nursing Ethics,12(6),638-642。  new window
18.Sonnentag, S.、Kruel, U.(2006)。Psychological detachment from work during off-job time: The role of job stressors, job involvement, and recovery-related self-efficacy。European Journal of Work and Organizational Psychology,15(2),197-217。  new window
19.Wu, T. Y.、Cheng, B. S.(2006)。The effect of interactions among job involvement, ability of regulating other's emotion, and emotional labor on emotional exhaustion。Formosa Journal of Mental Health,48(1),69-87。  new window
20.吳堯達、黃國哲、魏中仁、郭乃文(20050600)。醫院員工的顧客導向行為之相關因素。醫務管理期刊,6(2),215-232。new window  延伸查詢new window
21.Chang, C. S.、Chang, H. C.(2010)。Motivating nurses' organizational citizenship behaviors by customer-oriented perception for evidence-based practice。Worldviews on Evidence-Based Nursing,7(4),214-225。  new window
22.Dubin, R.、Goldman, D. R.(1972)。Central life interests of American middle managers and specialists。Journal of Vocational Behavior,2(2),133-141。  new window
23.Fu, Y. K.(2013)。The influence of internal marketing by airlines on customer-oriented behavior: A test of the mediating effect of emotional labor。Journal of Air Transport Management,32,49-57。  new window
24.Huynh, T.、Alderson, M.、Thompson, M.(2008)。Emotional labour underlying caring: An evolutionary concept analysis。Journal of Advanced Nursing,64(2),195-208。  new window
25.McQueen, A. C. H.(2004)。Emotional intelligence in nursing work。Journal of Advanced Nursing,47(1),101-108。  new window
26.Peng, T. K.、Kao, Y. T.、Lin, C. C.(2006)。Common method variance in management research: Its nature, effects, detection, and remedies。Journal of Management,23(1),77-98。  new window
27.Rotenberry, P. F.、Moberg, P. J.(2007)。Assessing the impact of job involvement on performance。Management Research News,30(3),203-215。  new window
28.Scott, B. A.、Barnes, C. M.(2011)。A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender。Academy of Management Journal,54(1),116-136。  new window
29.Saxe, Robert、Weitz, Barton A.(1982)。The SOCO scale: A measure of the customer orientation of salespeople。Journal of Marketing Research,19(3),343-351。  new window
30.Carstensen, L. L.、Isaacowitz, D. M.、Charles, S. T.(1999)。Taking time seriously: A theory of socioemotional selectivity。American Psychologist,54(3),165-181。  new window
31.Mann, S.、Cowburn, J.(2005)。Emotional labour and stress within mental health nursing。Journal of Psychiatric and Mental Health Nursing,12(2),154-162。  new window
32.Schaubroeck, John、Jones, James R.(2000)。Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms。Journal of Organizational Behavior,21(2),163-183。  new window
33.Kanungo, Rabindra N.(1982)。Measurement of job and work involvement。Journal of Applied Psychology,67(3),341-349。  new window
34.Lodahl, Thomas M.、Kejnar, Mathilde(1965)。The definition and measurement of job involvement。Journal of Applied Psychology,49(1),24-33。  new window
35.Paulin, M.、Ferguson, R. J.、Bergeron, J.(2006)。Service climate and organizational commitment: The importance of customer linkages。Journal of Business Research,59(8),906-915。  new window
36.Jaworski, Bernard J.、Kohli, Ajay K.(1993)。Market Orientation: Antecedents and Consequences。Journal of Marketing,57(3),53-70。  new window
37.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
38.Lam, W.、Chen, Z.(2012)。When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory。International Journal of Hospitality Management,31(1),3-11。  new window
39.Diefendorff, James M.、Croyle, Meredith H.、Gosserand, Robin H.(2005)。The dimensionality and antecedents of emotional labor strategies。Journal of Vocational Behavior,66(2),339-357。  new window
40.Barling, J.、Kryl, I. P.(1990)。Moderators of the relationship between daily work stressors and mood。Work and Stress,4(4),319-329。  new window
41.Allport, Gordon W.(1945)。The psychology of participation。Psychological Review,52(3),117-132。  new window
42.Price, L. L.、Arnould, E. J.、Tierney, P.(1995)。Going to extremes: managing service encounters and assessing provider performance。Journal of Marketing,59(2),83-97。  new window
學位論文
1.Lo, R. L.(2003)。A study of emotional labor loading and customer-oriented behavior: Self monitoring and internal marketing as moderators(碩士論文)。National Sun Yat-Sen University,Kaohsiung。  new window
2.吳三江(2001)。醫療服務業內部行銷活動對就醫者導向行為影響之研究(碩士論文)。國立中山大學。  延伸查詢new window
3.戴秀卿(2003)。醫院員工的情緒勞務負荷與顧客導向行為之關係研究(碩士論文)。國立中山大學。  延伸查詢new window
4.Adelmann, P. K.(1989)。Emotional labor and employee well-being(博士論文)。University of Michigan,Ann Arbor, MI。  new window
圖書
1.Hatfield, E.、Cacioppo, J. T.、Rapson, R. L.(1994)。Emotional contagion。Cambridge University Press。  new window
2.Robbins, S. P.、Judge, T. A.(2011)。Organizational Behavior。Upper Saddle River, NJ:Pearson Prentice Hall。  new window
3.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
4.Robbins, Stephen P.(2001)。Organizational behavior。Prentice-Hall, Inc.。  new window
5.Cohen, Jacob、Cohen, Patricia、West, Stephen G.、Aiken, Leona S.(2003)。Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences。Lawrence Erlbaum Associates, Inc.。  new window
 
 
 
 
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