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題名:應用Kano模式探討消費者對國內汽車電子功能之產品滿意度
書刊名:管理資訊計算
作者:蔡志明廖啟超
作者(外文):Tsai, Chih-mingLiao, Chi-chao
出版日期:2016
卷期:5:特刊1
頁次:頁158-165
主題關鍵詞:Kano模式顧客滿意汽車電子Kano modelCustomer satisfactionAutomobile electronics
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:18
  • 點閱點閱:15
期刊論文
1.Yeh, T. M.(2010)。Determining medical service improvement priority by integrating the refined kano model, quality function deployment and fuzzy integrals。African Journal of Business Management,4(12),2534-2545。  new window
2.Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence development。Managing Service Quality,11(6),418-430。  new window
3.Lee, Y. C.、Sheu, L. C.、Tsou, Y. G.(2008)。Quality function deployment implementation based on fuzzy Kano model: An application in PLM system。Computers and Industrial Engineering,55(1),48-63。  new window
4.Nilsson-Witell, L.、Fundin, A.(2005)。Dynamics of service attributes: A test of kano's theory of attractive quality。International Journal of Service Industry Management,16(2),152-168。  new window
5.Yang, C. C.(2003)。Establishment and applications of the integrated model of service quality measurement?。Managing Service Quality: An International Journal,13(4),310-324。  new window
6.Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。  new window
7.湯玲郎、莊泰旭(20040600)。Kano二維模式在開發汽車配備品質功能之研究。管理學報,21(3),311-330。new window  延伸查詢new window
8.狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質,14(2),147-156。  延伸查詢new window
會議論文
1.Kano, N.(2000)。Life Cycle of Quality and Attractive Quality Creation。Quality Excellence in New Millennium: The 14th Asia Quality Symposium 2000。Taipei。7-11。  new window
2.石育賢(2015)。車輛與零組件產業整體回顧與展望。工研院IEK眺望2016產業發展趨勢研討會。臺大醫院國際會議中心。  延伸查詢new window
學位論文
1.余錦芳(2002)。顧客滿意與品牌忠誠度之相關研究(碩士論文)。國立高雄第一科技大學,高雄市。  延伸查詢new window
圖書
1.朱延智(2006)。產業分析。台北市:五南。  延伸查詢new window
其他
1.陳穎書(2016)。ADAS車用電子大未來。  延伸查詢new window
 
 
 
 
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