期刊論文1. | Yeh, T. M.(2010)。Determining medical service improvement priority by integrating the refined kano model, quality function deployment and fuzzy integrals。African Journal of Business Management,4(12),2534-2545。 |
2. | Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence development。Managing Service Quality,11(6),418-430。 |
3. | Lee, Y. C.、Sheu, L. C.、Tsou, Y. G.(2008)。Quality function deployment implementation based on fuzzy Kano model: An application in PLM system。Computers and Industrial Engineering,55(1),48-63。 |
4. | Nilsson-Witell, L.、Fundin, A.(2005)。Dynamics of service attributes: A test of kano's theory of attractive quality。International Journal of Service Industry Management,16(2),152-168。 |
5. | Yang, C. C.(2003)。Establishment and applications of the integrated model of service quality measurement?。Managing Service Quality: An International Journal,13(4),310-324。 |
6. | Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。 |
7. | 湯玲郎、莊泰旭(20040600)。Kano二維模式在開發汽車配備品質功能之研究。管理學報,21(3),311-330。 延伸查詢 |
8. | 狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質,14(2),147-156。 延伸查詢 |