期刊論文| 1. | 周建亨(20090600)。顧客之服務參與對其與企業關係強度影響之研究。臺大管理論叢，19(2)，233-261。 延伸查詢 |
| 2. | Hausman, A.(2001)。Variations in relationship strength and its impact on performance and satisfaction in business relationships。Journal of Business & Industrial Marketing，16(7)，600-616。  |
| 3. | Patterson, Paul G.、Smith, Tasman(2001)。Relationship Benefits in Service Industries: A Replication in a Southeast Asian Context。The Journal of Services Marketing，15(6)，425-443。 |
| 4. | Porter, M. E.(1979)。How Competitive Forces Shape Strategy。Harvard business Review，57(2)，137-145。 |
| 5. | Akerlund, H.(2005)。Fading customer relationships in professional services。Managing Service Quality: An International Journal，15(2)，156-171。 |
| 6. | Balsmeier, P. W.、Voisin, W. J.(1996)。Supply chain management: A time-based strategy。Industrial Management，38(5)，24-27。 |
| 7. | Barnes, J. G.(1997)。Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers。Psychology & Marketing，14(8)，765-790。 |
| 8. | Bove, L. L.、Johnson, L. W.(2000)。A customer-service worker relationship model。International Journal of Service Industry Management，11(5)，491-511。 |
| 9. | Bove, L. L.、Johnson, L. W.(2001)。Customer relationships with service personnel: Do we measure closeness, quality or strength?。Journal of Business Research，54(3)，189-197。 |
| 10. | Fisher, M.(1997)。What Is the Right Supply Chain for Your Product?。Harvard Business Review，75(2)，105-116。 |
| 11. | Shemwell, Donald J. Jr.、Cronin, J. Joseph Jr.(1995)。Trust and commitment in customer/service-provider relationships: An analysis of differences across service types and between sexes。Journal of Customer Service in Marketing & Management，1(2)，65-75。 |
| 12. | Lambert, D. M.、Emmelhainz, M. A.、Gardner, J. T.(1996)。Developing and implementing supply chain partnerships。The International Journal of Logistics Management，7(2)，1-17。 |
| 13. | Gwinner, K. P.、Gremler, D. D.、Bitner, M. J.(1998)。Relational benefits in services industries: the customer's perspective。Journal of the Academy of Marketing Science，26(2)，101-114。 |
| 14. | 白凢芸、葉子明(20120600)。供應鏈中影響客戶依賴與顧客承諾因素之研究。經營管理論叢，8(1)，21-39。 延伸查詢 |
| 15. | Ellram, L. M.(1995)。A managerial guideline for the development and implementation of purchasing partnerships。International Journal of Purchasing and Materials Management，31(3)，10-16。 |
| 16. | 陳尚武、陳儷文、許英傑(20180300)。供應鏈關係對企業短期償債能力之影響。管理資訊計算，7(1)，61-70。 延伸查詢 |
| 17. | Ellram, Lisa M.(1991)。Supply-Chain Management: The Industrial Organization Perspective。International Journal of Physical Distribution and Logistics Management，21(1)，13-22。 |
| 18. | Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing，63(2)，70-87。 |
| 19. | Storbacka, Kaj、Strandvik, Tore、Grönroos, Christian(1994)。Managing customer relationships for profit: The dynamics of relationship quality。International Journal of Service Industry Management，5(5)，21-38。 |
| 20. | Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review，68(5)，105-111。 |