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題名:第一線服務人員的內外因子對顧客忠誠度之影響--以全套式服務餐廳為例
書刊名:社區永續觀光研究
作者:張瑞珈黃鐘慶
作者(外文):Chang, Jui-chiaHuang, Chung-ching
出版日期:2022
卷期:6:1
頁次:頁17-31
主題關鍵詞:外表吸引力服務品質正向情緒忠誠度全套式服務餐廳Physical attractivenessService qualityPositive emotionLoyaltyFull-service restaurant
原始連結:連回原系統網址new window
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期刊論文
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27.Marković, S.、Janković, S. R.(2013)。Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry。Tourism and Hospitality Management,19(2),149-164。  new window
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34.Amin, M.、Yahya, Z.、Ismayatim, W. F. A.、Nasharuddin, S. Z.、Kassim, E.(2013)。Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry。Services Marketing Quarterly,34(2),115-125。  new window
35.Basnyat, S.、Che, I. T.、Ip, K. H.(2021)。Gender roles and the commodification of beauty and physical attractiveness in restaurants: Perspectives of female servers。Tourism and Hospitality Research,21(4),447-460。  new window
36.Choi, H. C.、Huang, S.、Choi, H.、Chang, H. S.(2020)。The effect of flight attendants' physical attractiveness on satisfaction, positive emotion, perceived value, and behavioral intention。Journal of Hospitality and Tourism Management,44,19-29。  new window
37.Dharmalingam, S.、Ramesh, R.、Kannan, K. V.(2011)。Investigating the Service Quality Dimensions to Customer Satisfaction and Loyalty of New Private Sector Banks in Tamilnadu-An Empirical Study。Research Journal of Social Science and Management,4(1),37-46。  new window
38.Gracia, E.、Bakker, A. B.、Grau, R. M.(2011)。Positive emotions: The connection between customer quality evaluations and loyalty。Cornell Hospitality Quarterly,52(4),458-465。  new window
39.Hatfield, E.、Forbes, M.、Rapson, R. L.(2012)。Marketing love and sex。Society,49(6),506-511。  new window
40.Huang, G. H.、Korfiatis, N.、Chang, C. T.(2018)。Mobile shopping cart abandonment: The roles of conflicts, ambivalence, and hesitation。Journal of Business Research,85,165-174。  new window
41.Jin, N.、Merkebu, J.(2015)。The role of employee attractiveness and positive emotion in upscale restaurants。Anatolia,26(2),284-297。  new window
42.Kim, K. S.(2018)。The effects of interpersonal attraction on service justice。Journal of Services Marketing,32(6),728-738。  new window
43.Kim, T. H.、Ko, Y. J.、Park, C. M.(2013)。The influence of event quality on revisit intention。Managing Service Quality: An International Journal,23(3),205-224。  new window
44.Aheame, Michael、Gruen, Thomas W.、Jarvis, Cheryl Burke(1999)。If Looks Could Sell: Moderation and Mediation of The Attractiveness Effect on Salesperson Performance。International Journal of Research in Marketing,16(4),269-284。  new window
45.Barsky, Jonathan、Nash, Leonard(2002)。Evoking emotion: Affective keys to hotel loyalty。Cornell Hospitality and Restaurant Administration Quarterly,43(1),39-46。  new window
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48.Cheng, C. C.、Chiu, S. I.、Hu, H. Y.、Chang, Y. Y.(2011)。A study on exploring the relationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator。African Journal of Business Management,5(13),5118-5126。  new window
49.DeWitt, Tom、Brady, Michael K.(2003)。Rethinking service recovery strategies the effect of rapport on consumer responses to service failure。Journal of Service Research,6(2),193-207。  new window
50.Dimitriades, Zoe S.(2006)。Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece。Management Research News,29(12),782-800。  new window
51.Feingold, A.(1992)。Good-Looking People Are not What We Think。Psychological Bulletin,111(2),304-341。  new window
52.Getty, Juliet M.、Thompson, Kenneth N.(1995)。The Relationship between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions。Journal of Hospitality & Leisure Marketing,2(3),3-22。  new window
53.Ha, Jooyeon、Jang, Soo Cheong Shawn(2010)。Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment。International Journal of Hospitality Management,29(3),520-529。  new window
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56.Lo, A.、Wu, C.、Tsai, H.(2015)。The impact of service quality on positive consumption emotions in resort and hotel spa experiences。Journal of Hospitality Marketing & Management,24(2),155-179。  new window
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會議論文
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圖書
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圖書論文
1.Julander, C.、Magi, A.、Jonsson, J.、Lindqvist, A.(1997)。Linking customer satisfaction to financial performance data。Advancing Service Quality: A Global Perspective。  new window
 
 
 
 
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