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題名:組織氣候與組織績效之探討--臺灣區域醫院之實證研究
書刊名:嘉南學報
作者:陳明惠楊美雪 引用關係沈姍姍 引用關係
作者(外文):Chen, Ming-hueyYang, Meei-shieuShen, Shan-shan
出版日期:1996
卷期:22
頁次:頁33-45
主題關鍵詞:區域醫院組織氣候組織績效
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(3) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:95
     本研究目的乃試圖找出衡量區域醫院組織氣候的構面及探討組織氣候與績效的關係。本研究工具有組織氣候量表與績效量表兩部分。繆織氣候量表是依據Litwin和Stringer(1968)所發展出衡量組織氣候的問卷為基礎,再依策醫院實際狀沿稍作修改;績效量表是經由文獻探討(Steer 1975),共整理出病人滿意(內容包括病人的滿意程?、門診人數的成長程度和住院人數的成長程度)及員工滿意(內容包獲利程度及全院員工離職的程度)兩項構面以評估組織績效。以郵寄方式蒐集資料,採用SPSS/PC+套裝軟體進行資料分析。經實證研究結果如下: 1.經由因素分玎得到五項組織氣候的因素構面,分別為「人情關懷」、「溝通協調」、「績效標準」、「工作壓力」與「內部衝突」,此五項因素可解釋總變異量的64.1%。2.組織氣候的「人情關懷」構面與「病人滿意」構面有顯著性相關;組織氣候的「溝通協調」及「績效標準」構面與「員工滿意」構面有顯著性相關。3.公私立區醫院在「內部衝突」構面上有顯著性差異;但在「人情關懷」、「溝通協調」、「績效標準」及「工作壓力」構面上均無顯著性差異。 4.公私立區域醫院對「病人滿意」及「員工滿意」的均無顯著性差異。5.組織氣候狀態佳的醫院與組織氣候狀態差的醫院在「員工滿意」構面上,有顯著性差異。
     The dimensions of organization climate and the relationship between organizational climate and organizational performance were examined in 220 mangers from 44 regional hospitals in Taiwan area. This study collected data using questionnaire which measured the hospital climate and performance. In terms of hospital climate, the items from Litwin and Stringer climate questionnaire (1968) were modified to adapt the hospital environment in Taiwan. The performance measurement included patient's satisfaction and employee's satisfaction. Our experimental survey revealed that the dimensions of organizational climate in Taiwan regional hospitals consisted of "warmth and consideration", "communication and coordination", "performance standard", "work pressure" and "conflict". And, the correlation was significant between the dimension of "warmth and consideration" and "patient's satisfaction" (P<0.01), "communication and coordination" (P<0.01) as well as "performance standard" (P<0.05) and "employee's satisfaction" respectively. We also found that the dimension of "conflict" in the public setting was significantly different from the one in the private (p<0.05). however, the public and private settings were not significantly different to the dimensions of "warmth and consideration", "communication and coordination", "performance standard", and "work pressure". Furthermore, "patient's satisfaction" and "employee's satisfaction" of public setting were not significantly different from those of private setting, too. Finally, higher "employee's satisfaction" and "patient's satisfaction" associated with better organizational climate.
期刊論文
1.Downey, H. K.、Hellriegel, D.、Slocum, J. R. Jr.(1975)。Congruence between individual needs, organizational climate, job satisfaction and performance。Academy of Management Journal,18,149-155。  new window
2.Kim, Y.、Lee, B.(1995)。R&B Project Team climate and Team Performance in Korea: A Multidimensional Approach。R&D management,25(2),179-196。  new window
3.Meglion, B. M.(1976)。A Theoretical Synthes is of Job-Performance and The Evaluative Dimension of Organization climate-A Social Psychological Perspective。Academy of Management Review,1(3),58-65。  new window
4.Kozlowski, S. W. J.(1987)。An Exploration of Climates for Technical Updating and Performance。Personnel Psychology,40(3),539-563。  new window
5.Sims, H. P.、Lafollette, W.(1975)。An Assessment of The Litwin and Stringer Organization Climate Questionnaire。Personnel Psychology,28(1),19-38。  new window
6.Turnipseed, D. L.(1988)。An Integrated, Interactive Model of Organisational Climate, Culture and Effectiveness。Leadership & Organization Development Journal,9(5),17-21。  new window
7.Wallace, M. J.(1975)。Measurement Modifications for Assessing Organizational Climate in Hospitals。Academy of Management Journal,18(1),82-97。  new window
8.Schneider, B.(1980)。The Service Organization: Climate Is Crucial。Organizational Dynamics,9(2),52-65。  new window
9.Paolillo, J. G. P.(1982)。P&D Subsystem Climate as a Function of Personal and Organizational Factors。Journal of Management Studies,19(3),327-334。  new window
10.Schneider, B.(1975)。Organization-Climates--An Essay。Personnel Psychology,28(4),447-479。  new window
11.Fottler, M. D.(1987)。Health Care Organizational Performance: present and Future Research。Journal of Management,13(2),367-391。  new window
12.Ireland, R. D.(1978)。An Investigation of the Relationship between Organizational climate and communication Climate。Journal of business Communication,16(1),3-10。  new window
13.Eberhardt, B. J.(1984)。The Effects of Full-Time Versus Part-Time Employment Status on Attitudes Toward Specific Organizational Characteristics and Overall Job Satisfaction。Academy of Management Journal,12,893-899。  new window
14.Turnipseed, D. L.(1990)。Evaluations of Health Care Work Environments via a Social Climate Scale: Results of a Field Study。Hospital & Health Services Administration,35(2),245-262。  new window
15.Munn, H. E.(1984)。Organizational Climate in the Health Care Setting。Health Care Supervision,3(1),19-29。  new window
16.Ashforth, B. E.(1985)。Climate Formation: Issues and Extensions。Academy of Management Review,10(4),837-847。  new window
17.Glick, W. H.(1985)。Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research。The Academy of Management Review,10(3),601-616。  new window
18.Steers, Richard M.(1975)。Problems in the measurement of organizational effectiveness。Administrative Science Quarterly,20(4),546-558。  new window
19.尉騰蛟(1995)。再生工程的推動力。世界經理文摘,102,62-77。  延伸查詢new window
學位論文
1.戴昆鳳(1993)。組織衝突與全員管理之研究(碩士論文)。國立臺灣科技大學。  延伸查詢new window
2.李翠萍(1992)。組織文化與組織效能之研究:競值途徑之應用(碩士論文)。東海大學。  延伸查詢new window
圖書
1.李茂興、李慕華(1994)。組織行為。台北:揚智書局。  延伸查詢new window
2.許士軍(1981)。管理學。臺北:華泰書局。  延伸查詢new window
3.許士軍(1994)。邁向21世紀的管理。臺北:地球出版社。  延伸查詢new window
4.Litwin, G. L.、Stringer, R. A. Jr.(1968)。Motivation and Organizational Climate。Boston:Division of Business Administration:Harvard University。  new window
5.黃俊英(1985)。多變量分析。華泰。  延伸查詢new window
6.吳秉恩(1986)。組織行為學。華泰。  延伸查詢new window
 
 
 
 
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